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Amazon Review

Depends

Should I use Amazon?

Not disclosed - amazon.com

· 1 month ago

Use Amazon for cheap commodity goods and fast delivery. Avoid relying on it for high-stakes purchases, price-sensitive shopping, or if review authenticity and account security matter to you.

Confidence

Medium. Based on 20+ public sources including G2, Trustpilot, Glassdoor, Reddit, Forbes, CBS News, and The Guardian.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support quality
  • Security posture

Pricing

Free

Shopper

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierYes
Seller — IndividualPer-item fees
Seller — ProfessionalMonthly subscription

Best for

  • Bulk commodity purchases
  • Fast-shipping needs
  • Sellers wanting massive reach
  • Price-comparison shoppers

Not for

  • Buyers needing trustworthy reviews for big purchases
  • Ethical or values-driven shoppers
  • Budget shoppers wanting price transparency
  • Anyone unwilling to manage account-security risk

Gotchas - check before you buy

high

FTC lawsuit alleges hidden ad surcharges that can inflate what you pay

high

Account takeover reports are common; compromised accounts fuel crypto-mining attacks

medium

Review trust is eroding; users report doubting star ratings entirely

medium

Sellers report painful pricing-error debits; strike-through pricing rules confuse shoppers

Pros and cons

Pros

  • Rated ≈4/5 by 883 G2 reviewers as a seller platform
  • Large catalog and logistics; case-study claims world's largest selection
  • Many consumers remain enthusiastic
  • Uses models to filter fake reviews and ratings

Cons

  • FTC and 22 states allege a secret ad surcharge scheme
  • Guardian reports internal emails on tactics that hiked prices
  • Some users say the experience is 'unusably bad now'
  • Shoppers increasingly distrust Amazon's review system
  • Forbes warns 300M customers about new attack campaigns

Sources & method

- 12 sources - No confirmed amazon.com breach in sources, but active account-attack warnings and credential-abuse campaigns are reported.

official x2review x5security x3news x2
  • Attack warnings affecting ~300M customers, Forbes reports new Amazon attack warnings targeting an estimated 300 million customers.
  • Compromised credentials weaponized, Forbes reports an uptick in attacks using compromised Amazon credentials against infrastructure.
  • Hacked accounts used for crypto-mining, A reported AWS breach saw hacked accounts powering major crypto-mining operations.

Key stats

  • Value for money: 2/5

    Rating

  • Free

    Starting price

  • 12

    Sources

  • Analyzed

  • Value for money: 2/5. FTC alleges secret ad surcharges; Guardian reports price-hiking tactics
  • Ease of use: 3/5. Ubiquitous and familiar, but some users call it 'unusably bad now'
  • Feature depth: 4/5. Vast catalog, seller tools, reviews system with ML filtering
  • Support quality: 3/5. Multiple support channels exist; ConsumerAffairs lists service complaints
  • Security posture: 2/5. Account-compromise warnings and credential-abuse attacks reported
  • ≈4/5 G2 seller rating 883 reviews
  • $0 Shopper cost free to browse and buy
  • 300M customers Attack-warning reach Forbes, Feb 2026
  • 211,500 Glassdoor employee reviews company-culture signal

Pricing

Shopper

Free

  • Free account to browse and buy
  • Per-item prices vary by seller

Seller — Individual

Per-item fees

  • Pay per item sold
  • Suited to low-volume sellers

Seller — Professional

Monthly subscription

  • Two-plan structure per Amazon
  • Suited to high-volume sellers

Security

No confirmed amazon.com breach in sources, but active account-attack warnings and credential-abuse campaigns are reported.

  • Attack warnings affecting ~300M customersForbes reports new Amazon attack warnings targeting an estimated 300 million customers.⁸
  • Compromised credentials weaponizedForbes reports an uptick in attacks using compromised Amazon credentials against infrastructure.⁹
  • Hacked accounts used for crypto-miningA reported AWS breach saw hacked accounts powering major crypto-mining operations.10

Companies that could

  • Walmart⁴ Uses Its own marketplace instead
Full analysis

Based on 20+ public sources including G2, Trustpilot, Glassdoor, Reddit, Forbes, CBS News, and The Guardian.

Fine for cheap stuff and speed; risky for big buys — review distrust, pricing lawsuits, account attacks.

Methodology

Based on 20+ public sources including G2, Trustpilot, Glassdoor, Reddit, Forbes, CBS News, and The Guardian.

Read how a report is made.

Sources

  1. Amazon Reviews | Trustpilottrustpilot.com
    review
  2. Amazon Products | G2 (883 reviews)g2.com
    review
  3. Amazon Reviews | Glassdoor (211,500)glassdoor.com
    review
  4. Amazon is unusably bad now — Redditreddit.com
    review
  5. I do not believe amazon reviews any more — Redditreddit.com
    review
  6. FTC and 22 states sue Amazon — CBS Newscbsnews.com
    news
  7. Inside Amazon tactics that hiked prices — The Guardiantheguardian.com
    news
  8. New Amazon Attack Warnings — Forbesforbes.com
    security
  9. Amazon infrastructure weaponized — Forbesforbes.com
    security
  10. Amazon AWS Breach: crypto-miningnhimg.org
    security
  11. How much does it cost to sell on Amazon?sell.amazon.com
    official
  12. How Amazon customer reviews and star ratings workaboutamazon.com
    official

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