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Kommo (amoCRM): AI CRM for sales & messaging automation Review

Depends

Should I use Kommo (amoCRM): AI CRM for sales & messaging automation?

AI-powered CRM built for messenger-based sales across WhatsApp, Instagram, TikTok, and other channels. - amocrm.com

· 1 month ago

Buy it if your sales actually happen in WhatsApp, Instagram, or TikTok DMs and bot automation would save real hours. Skip it if you are email-first, need enterprise-grade process control, or only want a simple contact list.

Confidence

Medium. Based on 20+ public sources; no independent user ratings found, so confidence is medium.

Ratings

  • Value for moneyOnly a starting price found; no independent value data
  • Ease of useOnly vendor's own 'easy-to-use' claim found
  • Feature depth
  • Support qualityNo support quality evidence in reviewed sources
  • Security posture

Pricing

From $49

Entry plan

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierNo

Best for

  • WhatsApp/Instagram-first sellers
  • Small businesses closing deals in DMs
  • Teams wanting bot-handled FAQs
  • Lead capture from TikTok/IG comments

Not for

  • Email-first B2B sales teams
  • Anyone wanting just a simple contact list — overkill
  • Enterprises needing Salesforce-scale process control
  • Businesses whose customers don't live in messengers

Gotchas - check before you buy

high

Update the Website Chat Button plugin past 1.3.1 — older versions have an authorization bypass

medium

WhatsApp Business messaging costs are separate from your Kommo plan; they even offer a fee calculator

medium

AI usage is metered in credits, so AI costs stack on top of the subscription

low

Sources only show 'from $49'; verify per-user vs flat pricing before committing

Pros and cons

Pros

  • Unifies WhatsApp, Instagram, TikTok messages into one sales inbox
  • Salesbot answers FAQs and removes routine reply work
  • AI agent answers FAQs and drives sales conversations
  • Board-style pipeline built for small-business lead management
  • 14-day full-access trial; no credit card required

Cons

  • Recent auth-bypass CVE in its Website Chat Button plugin
  • Starts at $49; no cheaper tier shown in sources
  • Messenger-first design shortchanges email-led sales workflows

Sources & method

- 7 sources - One 2025 auth-bypass CVE in the Kommo Website Chat Button plugin; no core-platform vulnerabilities found in reviewed sources.

official x2review x2security x2news x1
  • CVE-2025-58666 — authorization bypass in Kommo Website Chat Button plugin, Missing authorization in plugin versions up to 1.3.1 allows exploitation of incorrectly configured access controls. Disclosed Sep 22, 2025.

Key stats

  • Feature depth: 4/5

    Rating

  • From $49

    Starting price

  • 7

    Sources

  • Analyzed

  • Value for money. Only a starting price found; no independent value data
  • Ease of use. Only vendor's own 'easy-to-use' claim found
  • Feature depth: 4/5. Multi-channel inbox, bots, AI agent, pipelines, API
  • Support quality. No support quality evidence in reviewed sources
  • Security posture: 3/5. One plugin auth-bypass CVE; 2FA available
  • $49 Starting price entry plan, per Coldiq
  • 14 days Free trial No credit card required
  • 1 Known CVEs Chat Button plugin, versions up to 1.3.1
  • WhatsApp, IG, TikTok Core channels Plus more messaging channels

Pricing

Entry plan

From $49

  • Lead and pipeline management
  • Messenger channels plus chat inbox
  • Salesbot and AI features (credits may apply)

Security

One 2025 auth-bypass CVE in the Kommo Website Chat Button plugin; no core-platform vulnerabilities found in reviewed sources.

  • CVE-2025-58666 — authorization bypass in Kommo Website Chat Button pluginMissing authorization in plugin versions up to 1.3.1 allows exploitation of incorrectly configured access controls. Disclosed Sep 22, 2025.³

Companies that use it

Full analysis

Based on 20+ public sources; no independent user ratings found, so confidence is medium.

Great fit if you sell in WhatsApp/IG DMs; overkill for email-first teams or simple contact lists. One recent plugin CVE.

Methodology

Based on 20+ public sources; no independent user ratings found, so confidence is medium.

Read how a report is made.

Sources

  1. Kommo official sitekommo.com
    official
  2. Kommo security pageamocrm.com
    official
  3. CVE-2025-58666 recordcve.org
    security
  4. SentinelOne on CVE-2025-58666sentinelone.com
    security
  5. Kommo Review: Features, Pricing & Alternatives (2026)coldiq.com
    review
  6. Kommo Shopify App listingapps.shopify.com
    review
  7. Kommo — Crunchbase company profilecrunchbase.com
    news

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