$49
Starting price
entry plan, per Coldiq
Report
Should I Use Kommo (amoCRM): AI CRM for sales & messaging automation?
AI-powered CRM built for messenger-based sales across WhatsApp, Instagram, TikTok, and other channels.
Depends
DependsBuy it if your sales actually happen in WhatsApp, Instagram, or TikTok DMs and bot automation would save real hours.
Great fit if you sell in WhatsApp/IG DMs; overkill for email-first teams or simple contact lists. One recent plugin CVE.
Confidence: Medium
14 days
Free trial
No credit card required
1
Known CVEs
Chat Button plugin, versions up to 1.3.1
WhatsApp, IG, TikTok
Core channels
Plus more messaging channels
Feature depth
4
Multi-channel inbox, bots, AI agent, pipelines, API
Security posture
3
One plugin auth-bypass CVE; 2FA available
Pros
Cons
Gotchas
- highUpdate the Website Chat Button plugin past 1.3.1 — older versions have an authorization bypass³
- mediumWhatsApp Business messaging costs are separate from your Kommo plan; they even offer a fee calculator¹
- mediumAI usage is metered in credits, so AI costs stack on top of the subscription¹
- lowSources only show 'from $49'; verify per-user vs flat pricing before committing⁵
Best for
- WhatsApp/Instagram-first sellers
- Small businesses closing deals in DMs
- Teams wanting bot-handled FAQs
- Lead capture from TikTok/IG comments
Not for
- Email-first B2B sales teams
- Anyone wanting just a simple contact list — overkill
- Enterprises needing Salesforce-scale process control
- Businesses whose customers don't live in messengers
Companies that use it
- Qollabi¹
Pricing
Entry plan
From $49
- Lead and pipeline management
- Messenger channels plus chat inbox
- Salesbot and AI features (credits may apply)
Security
One 2025 auth-bypass CVE in the Kommo Website Chat Button plugin; no core-platform vulnerabilities found in reviewed sources.
- CVE-2025-58666 — authorization bypass in Kommo Website Chat Button pluginMissing authorization in plugin versions up to 1.3.1 allows exploitation of incorrectly configured access controls. Disclosed Sep 22, 2025.³
What users say
Independent user reviews were scarce in reviewed sources; the only verbatim quote is a vendor-published customer testimonial.
“When I started using Kommo, I was pretty amazed — everything was possible to connect or to make it your way of selling.”
Alternatives
Compare Kommo (amoCRM): AI CRM for sales & messaging automation with each alternative.
HubSpot CRM
Free tier; stronger for email-first pipelines
Zoho CRM
Budget CRM with broader classic sales features
respond.io
Rival shared inbox built around WhatsApp messaging
Kommo (amoCRM): AI CRM for sales & messaging automation vs respond.ioAirtable
Simple contact tracking without full CRM overhead
Kommo (amoCRM): AI CRM for sales & messaging automation vs AirtableFull analysis
Based on 20+ public sources; no independent user ratings found, so confidence is medium.
Sources
- Kommo official sitekommo.comofficial
- Kommo security pageamocrm.comofficial
- CVE-2025-58666 recordcve.orgsecurity
- SentinelOne on CVE-2025-58666sentinelone.comsecurity
review
- Kommo Shopify App listingapps.shopify.comreview
- Kommo — Crunchbase company profilecrunchbase.comnews
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