Kommo (amoCRM): AI CRM for sales & messaging automation vs respond.io

Kommo (amoCRM): AI CRM for sales & messaging automation and respond.io both land on Depends.

Kommo (amoCRM): AI CRM for sales & messaging automation

amocrm.com

Analyzed September 19, 2026

Depends

Confidence: Medium

Buy it if your sales actually happen in WhatsApp, Instagram, or TikTok DMs and bot automation would save real hours.

Read the full report

respond.io

Analyzed September 20, 2026

Depends

Confidence: Medium

Buy if you're a mid-market B2C team handling high message volume across WhatsApp, Instagram, or TikTok.

Read the full report

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Kommo (amoCRM): AI CRM for sales & messaging automation versus respond.io
Compare	Kommo (amoCRM): AI CRM for sales & messaging automation	respond.io
Verdict	Depends	Depends
Best for	WhatsApp/Instagram-first sellers	High-volume WhatsApp B2C sales
Who it's not for	Email-first B2B sales teams	Small teams with low chat volume
Privacy	One 2025 auth-bypass CVE in the Kommo Website Chat Button plugin; no core-platform vulnerabilities found in reviewed sources.^³	No known public vulnerabilities found in the sources reviewed.
Support quality	No support quality evidence in reviewed sources	24/7 human support promised; called responsive
Public sentiment	Independent user reviews were scarce in reviewed sources; the only verbatim quote is a vendor-published customer testimonial.^¹	Reviewers praise ease of setup, reliability, and AI automation, but repeatedly flag expensive, contact-based pricing.^⁸
Biggest gotcha	Update the Website Chat Button plugin past 1.3.1 . older versions have an authorization bypass^³	Contact-based (MAC) pricing: bill grows with active contacts, not seats . model your volume first¹²

Pick Kommo (amoCRM): AI CRM for sales & messaging automation when

WhatsApp/Instagram-first sellers
Small businesses closing deals in DMs
Teams wanting bot-handled FAQs
Lead capture from TikTok/IG comments

When Kommo (amoCRM): AI CRM for sales & messaging automation is not a fit

Email-first B2B sales teams
Anyone wanting just a simple contact list . overkill
Enterprises needing Salesforce-scale process control
Businesses whose customers don't live in messengers

Pick respond.io when

High-volume WhatsApp B2C sales
Mid-market ecommerce support teams
Omnichannel chat (IG, TikTok, FB)
Teams automating with AI agents

When respond.io is not a fit

Small teams with low chat volume
Anyone fine with the free WhatsApp Business app
B2B teams needing a full CRM pipeline
Budget-sensitive startups . costs grow with contacts

Sources

Kommo official sitekommo.com
official
Kommo security pageamocrm.com
official
CVE-2025-58666 recordcve.org
security
SentinelOne on CVE-2025-58666sentinelone.com
security
Kommo Review: Features, Pricing & Alternatives (2026)coldiq.com
review
Kommo Shopify App listingapps.shopify.com
review
Kommo . Crunchbase company profilecrunchbase.com
news
respond.io Reviews . G2g2.com
review
respond.io Reviews . Capterracapterra.com
review
respond.io Reviews . Trustpilottrustpilot.com
review
respond.io Pricingrespond.io
official
Respond.io Pricing: The MAC Trap Behind $79/Monthchatarmin.com
review
Respond.io vs alternatives: honest breakdownringly.io
review
Respond.io Review 2026 . SetSmartsetsmart.io
review
When does Respond.io become worth the extra cost . Redditreddit.com
review
Respond.io raises $62.5M Series B . TechCrunchtechcrunch.com
news