shouldiuse.io

VERDICT

Should I use Asda?

UK value supermarket — groceries, George clothing, online delivery - asda.com

Depends. Buy if you want cheap weekly groceries and will check your receipts. Skip it if you expect premium fresh produce or smooth customer service.

Confidence

Medium. Based on 30+ public sources. ASDA-Soft CVE-2026-1361 excluded — it concerns Delta Electronics industrial software, not Asda the supermarket.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support quality
  • Security posture

Pricing

Not disclosed

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • Budget weekly grocery shops
  • Big-basket online deliveries
  • One-stop family shopping incl. George clothing

Not for

  • Shoppers wanting premium fresh produce
  • Anyone needing reliable customer service
  • People burned by till/online charging errors
  • Buyers wanting organic or specialist ranges

Gotchas - check before you buy

high

Customers report being charged incorrectly in-store and online; check receipts carefully.

medium

Price display discrepancies investigated; shelf labels may not match till.

medium

Online order and delivery complaints feature heavily in Trustpilot reviews.

medium

Colleague reports of understaffing at some stores may affect service and stock.

Pros and cons

Pros

  • Cheap prices keep loyal shoppers returning for years
  • 150,000+ colleagues; one of the UK's biggest grocers
  • Price Match and Rollback deals across categories
  • Scan & Go app deployed across stores

Cons

  • Fresh produce quality repeatedly criticised by shoppers
  • Charging errors and pricing 'mess' complaints in 2026
  • Fined £640,000 for food safety breaches in 2025
  • Customer service gripes dominate Trustpilot reviews

Sources & method

Analyzed 9/20/2026 - 11 sources - Consumer site with a patched 2016 payment flaw and 2024 breach warnings; no critical CVEs for Asda itself (ASDA-Soft CVEs are unrelated Delta Electronics software).

official x3review x4security x2news x2
  • Payment details exposed by website bug, A flaw on the supermarket's website exposed online shopping payment details (2016, since reported fixed).
  • Breach warning after tech team job cuts, Reports in 2024 warned of a customer data breach risk following IT team reductions.

Key stats

  • Value for money: 4/5

    Rating

  • Not disclosed

    Starting price

  • 11

    Sources

  • Analyzed

  • Value for money: 4/5. Reddit users cite cheap prices for years
  • Ease of use: 3/5. App marketed 'groceries made easy'; mixed delivery feedback
  • Feature depth: 3/5. Delivery, Scan & Go, George range; standard grocer features
  • Support quality: 2/5. Charging errors and service complaints dominate reviews
  • Security posture: 2/5. 2016 payment flaw; 2024 breach warning after tech cuts
  • 2,681 Reviews.io reviews collected on www.asda.com
  • 1965 Founded Britain's value supermarket
  • 150,000+ Colleagues per Asda company facts

Pricing

Not disclosed

Security

Consumer site with a patched 2016 payment flaw and 2024 breach warnings; no critical CVEs for Asda itself (ASDA-Soft CVEs are unrelated Delta Electronics software).

  • Payment details exposed by website bugA flaw on the supermarket's website exposed online shopping payment details (2016, since reported fixed).⁸
  • Breach warning after tech team job cutsReports in 2024 warned of a customer data breach risk following IT team reductions.⁹

What users say

Shoppers praise low prices but repeatedly flag fresh produce quality, charging errors, and poor service.

“I've shopped at ASDA for years, because it's chea...”
Reddit, r/asda
“Asda has by far the worst quality of fresh produc...”
Reddit, r/AskUK
“Been ordering online on the ASDA app for a while”
Trustpilot, groceries.asda.com
Full analysis

Based on 30+ public sources. ASDA-Soft CVE-2026-1361 excluded — it concerns Delta Electronics industrial software, not Asda the supermarket.

Budget UK grocer: cheap baskets win, but fresh quality, charging errors and support complaints are real. Depends.

Methodology

Based on 30+ public sources. ASDA-Soft CVE-2026-1361 excluded — it concerns Delta Electronics industrial software, not Asda the supermarket.

Sources

  1. Trustpilot reviews of Asda groceriestrustpilot.com
    review
  2. 2,681 Reviews.io reviews of asda.comreviews.io
    review
  3. Honest opinions on Asda — Redditreddit.com
    review
  4. Why don't more people shop at Asda? — Redditreddit.com
    review
  5. Asda company factscorporate.asda.com
    official
  6. Asda offers, Rollback and Price Matchasda.com
    official
  7. Asda Scan & Go on Azure — Microsoft case studymicrosoft.com
    official
  8. Asda bug exposed payment details — BBCbbc.com
    security
  9. Asda data breach warning — The Grocerthegrocer.co.uk
    security
  10. Asda fined £640,000 for food safety breachespinsentmasons.com
    news
  11. Asda customers fume over charging 'mess' — Metrometro.co.uk
    news

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