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Atlassian Review

Depends

Should I use Atlassian?

Atlassian's team collaboration software like Jira, Confluence and Trello help teams organize, discuss, and complete shared work. - atlassian.com

· 1 month ago

Buy if you're a mid-size or large engineering org with admins and budget for a full dev/ITSM suite. Skip if you're a small team — free Jira, Trello, or Linear covers you without price-hike and migration risk.

Confidence

High. Based on 60+ public sources across reviews, pricing, security, and company data.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support quality
  • Security posture

Pricing

$0

Free

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierYes
StandardPer user/month, see pricing page
EnterpriseCustom (sales)

Best for

  • Engineering orgs running agile at scale
  • Enterprise IT service management
  • Docs-heavy dev teams
  • Companies already on the Atlassian ecosystem

Not for

  • Small teams needing a simple task list — overkill
  • Non-technical teams with light process
  • Anyone allergic to annual price hikes and forced migrations
  • Solo founders — a spreadsheet beats Jira setup time

Gotchas - check before you buy

high

Cloud prices rose 5-14% across the board in recent updates

high

Data Center licensing being wound down; cloud migration costs and lock-in ahead

medium

Per-user pricing compounds fast as your team scales

medium

Monthly security bulletins mean ongoing patch burden, especially self-managed deployments

Pros and cons

Pros

  • Suite covers dev, ITSM, docs, and collaboration end-to-end
  • Trusted by over 300,000 companies, including enterprises
  • Free tiers for Jira and Confluence
  • Huge ecosystem: 30,510 G2 reviews across products

Cons

  • Repeated 5-14% cloud price increases across plans
  • Plan-switching UI changes frustrate existing users
  • Data Center sales wound down; forced cloud migrations loom
  • Guess: setup and upkeep often need dedicated admins or partners

Sources & method

- 10 sources - Active vulnerability pipeline: monthly multi-product bulletins, a CISA-flagged Confluence exploit, and a documented breach.

official x3review x4security x2news x1
  • Threat actors exploited Confluence CVE-2023-22515 for initial access, CISA issued an advisory on active exploitation of Confluence for network access.
  • Documented Atlassian data breach, A breach affecting Atlassian is covered in third-party reporting.
  • Spam campaign abuses Jira, targeting government and corporate entities, Trend Micro documented attackers weaponizing Jira instances.
  • Monthly multi-product security bulletins throughout 2026, Recurring bulletins affecting multiple products indicate a steady patch cadence.

Key stats

  • Value for money: 2/5

    Rating

  • $0

    Starting price

  • 10

    Sources

  • Analyzed

  • Value for money: 2/5. Repeated 5-14% cloud price hikes
  • Ease of use: 2/5. Powerful but clunky; UI churn frustrates users
  • Feature depth: 5/5. Full dev-to-ITSM suite, 300k+ companies
  • Support quality: 3/5. Enterprise support praised; TAM criticized as inflexible
  • Security posture: 2/5. Monthly bulletins; CISA-flagged exploit; breach history
  • 300,000+ Customers companies worldwide
  • 30,510 G2 reviews across Atlassian products
  • Yes Free tier Jira & Confluence free plans
  • 2002 Founded Maker of Jira

Pricing

Free

$0

  • Up to 10 users
  • Core Jira/Confluence features

Standard

Per user/month, see pricing page

  • Full feature set
  • Paid support
  • User roles and permissions

Enterprise

Not disclosed

  • SSO and advanced security
  • Uptime SLA
  • Enterprise support

Security

Active vulnerability pipeline: monthly multi-product bulletins, a CISA-flagged Confluence exploit, and a documented breach.

  • Threat actors exploited Confluence CVE-2023-22515 for initial accessCISA issued an advisory on active exploitation of Confluence for network access.⁸
  • Documented Atlassian data breachA breach affecting Atlassian is covered in third-party reporting.⁹
  • Spam campaign abuses Jira, targeting government and corporate entitiesTrend Micro documented attackers weaponizing Jira instances.
  • Monthly multi-product security bulletins throughout 2026Recurring bulletins affecting multiple products indicate a steady patch cadence.

What users say

Users value the depth and ecosystem but consistently complain about price hikes, forced migrations, and UI churn.

“Atlassian increases cloud pricing by 5-14% across the board”
Reddit, r/atlassian
“So… Atlassian stopped selling Data Center, and it's still getting more expensive?”
Reddit, r/atlassian

Alternatives

Compare Atlassian with each alternative.

  • Linear

    Fast, opinionated issue tracking without Jira's admin overhead

  • Trello

    Simple kanban; enough for small teams, already Atlassian-owned

    Atlassian vs Trello

  • OpenProject

    Open-source, self-hosted alternative to Jira and Confluence

Full analysis

Based on 60+ public sources across reviews, pricing, security, and company data.

Powerful but heavy suite for big engineering orgs; small teams face price hikes, migration pain, admin overhead.

Methodology

Based on 60+ public sources across reviews, pricing, security, and company data.

Read how a report is made.

Sources

  1. Atlassian homepageatlassian.com
    official
  2. About Atlassian — 300,000+ customersatlassian.com
    official
  3. Jira pricingatlassian.com
    official
  4. Atlassian on G2 — 30,510 reviewsg2.com
    review
  5. Reddit: cloud pricing increases 5-14%reddit.com
    review
  6. Reddit: Data Center sales stoppedreddit.com
    review
  7. Atlassian on Trustpilottrustpilot.com
    review
  8. CISA advisory: Confluence CVE-2023-22515cisa.gov
    security
  9. Atlassian data breach explainertwingate.com
    security
  10. The Jira Guy: Data Center price increasesthejiraguy.com
    news

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