Report

Should I Use Atlassian?

atlassian.com·Analyzed 1 hour ago·Based on 10 sources

Atlassian's team collaboration software like Jira, Confluence and Trello help teams organize, discuss, and complete shared work.

Depends

Buy if you're a mid-size or large engineering org with admins and budget for a full dev/ITSM suite.

Powerful but heavy suite for big engineering orgs; small teams face price hikes, migration pain, admin overhead.

Confidence: High

300,000+

Customers

companies worldwide

30,510

G2 reviews

across Atlassian products

Yes

Free tier

Jira & Confluence free plans

2002

Founded

Maker of Jira

Value for money

Repeated 5-14% cloud price hikes

Ease of use

Powerful but clunky; UI churn frustrates users

Feature depth

Full dev-to-ITSM suite, 300k+ companies

Support quality

Enterprise support praised; TAM criticized as inflexible

Security posture

Monthly bulletins; CISA-flagged exploit; breach history

Pros

Suite covers dev, ITSM, docs, and collaboration end-to-end^¹
Trusted by over 300,000 companies, including enterprises^²
Free tiers for Jira and Confluence^³
Huge ecosystem: 30,510 G2 reviews across products^⁴

Cons

Repeated 5-14% cloud price increases across plans^⁵
Plan-switching UI changes frustrate existing users^⁷
Data Center sales wound down; forced cloud migrations loom^⁶
Guess: setup and upkeep often need dedicated admins or partners

Gotchas

highCloud prices rose 5-14% across the board in recent updates^⁵
highData Center licensing being wound down; cloud migration costs and lock-in ahead^⁶
mediumPer-user pricing compounds fast as your team scales
mediumMonthly security bulletins mean ongoing patch burden, especially self-managed deployments

Best for

Engineering orgs running agile at scale
Enterprise IT service management
Docs-heavy dev teams
Companies already on the Atlassian ecosystem

Not for

Small teams needing a simple task list — overkill
Non-technical teams with light process
Anyone allergic to annual price hikes and forced migrations
Solo founders — a spreadsheet beats Jira setup time

Pricing

Free

Up to 10 users
Core Jira/Confluence features

Standard

Per user/month, see pricing page

Full feature set
Paid support
User roles and permissions

Enterprise

Not disclosed

SSO and advanced security
Uptime SLA
Enterprise support

Security

Active vulnerability pipeline: monthly multi-product bulletins, a CISA-flagged Confluence exploit, and a documented breach.

Threat actors exploited Confluence CVE-2023-22515 for initial accessCISA issued an advisory on active exploitation of Confluence for network access.^⁸
Documented Atlassian data breachA breach affecting Atlassian is covered in third-party reporting.^⁹
Spam campaign abuses Jira, targeting government and corporate entitiesTrend Micro documented attackers weaponizing Jira instances.
Monthly multi-product security bulletins throughout 2026Recurring bulletins affecting multiple products indicate a steady patch cadence.