1.3/5
Trustpilot rating
Rated 'Bad' by customers
Report
Should I Use Amazon Web Services (AWS)?
Amazon Web Services offers reliable, scalable, and inexpensive cloud computing services. Free to join, pay only for what you use.
Depends
DependsBuy if you run serious infrastructure at scale and have engineers to manage cost, config, and security.
Enterprise-grade cloud with unmatched scale — overkill and bill-shock risk for small teams without dedicated DevOps.
Confidence: High
14,388
Glassdoor reviews
Employee reviews (not product)
Yes
Free tier
Free to join, pay per use
2006
Launched
Amazon's cloud arm
Value for money
4
Pay-per-use; per-second EC2 billing
Ease of use
2
Guess: 200+ services overwhelm newcomers
Feature depth
5
Deepest cloud service catalog available
Support quality
2
Trustpilot 'Bad' at 1.3/5
Security posture
3
Strong program; customer misconfigs cause breaches
Pros
Cons
Gotchas
- highManaged services create lock-in; migrating off later is slow and expensive
- highOne misconfigured S3 bucket can leak everything — you own the config, not AWS
- mediumUsage-based billing breeds surprise charges; Reddit threads are full of billing confusion
- medium'Inexpensive' marketing hides five pricing models; cost estimating takes real work
Best for
- Enterprise engineering orgs
- Apps with spiky global traffic
- Teams with dedicated DevOps/FinOps
- Compliance-heavy regulated workloads
Not for
- Small sites and simple apps — massive overkill
- Non-technical founders with no DevOps staff
- Anyone needing predictable monthly bills
- Teams that won't own security configuration
Companies that use it
- Netflix
- Apple
- Blue Origin
- European Commission
Pricing
Free Tier
$0
- Free to join
- Pay only for what you use
Pay-as-you-go
Varies by service
- Per-second EC2 billing
- No upfront commitments
Support plans
Extra cost
- Premium support sold separately
- Tiered plans available
Security
Mature security organization with CVEs and customer-side breaches on record; shared responsibility means misconfigurations are on you.
- CVE-2025-23206: AWS CDK information disclosure flawPublicly disclosed information disclosure vulnerability in AWS CDK.⁷
- Major S3 bucket exposure incidentsMisconfigured S3 buckets have repeatedly exposed data in high-profile breaches.
- European Commission AWS account breach (2026)Threat researchers documented a breach of an EC AWS account.
What users say
Review volume is enormous, but customer sentiment on Trustpilot is poor (1.3/5, 'Bad') while marketplace ratings run higher.
Alternatives
Compare Amazon Web Services (AWS) with each alternative.
Microsoft Azure
Comparable hyperscaler; better fit for Microsoft-centric shops.
Google Cloud
Hyperscaler alternative; simpler networking and data tooling.
Amazon Web Services (AWS) vs Google CloudDigitalOcean
Guess: simple, predictably priced cloud for small teams.
Amazon Web Services (AWS) vs DigitalOceanVercel
Guess: deploy apps with zero infrastructure management.
Amazon Web Services (AWS) vs VercelFull analysis
Based on 60+ public sources; review evidence mixes employee and customer feedback.
Sources
- AWS on Trustpilot — rated 'Bad' 1.3/5trustpilot.comreview
- Amazon Web Services Reviews (14,388) — Glassdoorglassdoor.comreview
- Amazon Web Services Review — PCMagpcmag.comreview
review
- AWS Support Plan Pricingaws.amazon.comofficial
- AWS Securityaws.amazon.comofficial
- CVE-2025-23206: AWS CDK Information Disclosure Flawsentinelone.comsecurity
security
- AWS alternatives & competitors 2026 — CloudZerocloudzero.comnews
- Companies that use AWS (400,697) — TheirStacktheirstack.comnews
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