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Bitrix24 Review

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Should I use Bitrix24?

An all-in-one free platform to manage your team and run your sales, Bitrix24 is designed to be seamlessly integrated into all your business processes and help you manage them with the highest precision and efficiency. - bitrix24.com

· 1 month ago

Choose it if you want a genuinely free all-in-one suite and can absorb real setup complexity and a cluttered UI. Avoid it if you need a simple contact manager or face strict security vendor review — the CVE history will surface.

Confidence

High. Based on 20+ public sources: G2/Trustpilot/Capterra reviews, CVE databases, pricing pages, and company profiles.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support qualityNo support-quality evidence in reviewed sources
  • Security posture

Pricing

$0

Free

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierYes
Enterprise$399/month

Best for

  • Budget-conscious teams wanting one tool for everything
  • Sales teams needing CRM plus tasks plus comms
  • Orgs wanting on-premise deployment
  • Mid-size companies replacing several subscriptions

Not for

  • Solo users or tiny teams that just need a contact list
  • Anyone wanting a clean, minimal interface
  • Security-strict orgs — repeated RCE CVEs complicate vendor review
  • Teams with no time to admin a complex platform

Gotchas - check before you buy

high

Guess: all-in-one design creates lock-in — migrating CRM, tasks, and files out later is painful.

high

Self-hosted admins must patch quickly; recent RCE CVEs targeted on-premise versions.

medium

Free plan has real feature limits; key capabilities sit behind paid tiers topping out at $399/month.

Pros and cons

Pros

  • Free tier with unlimited users — rare at this scale
  • All-in-one: CRM, tasks, sites, and comms in one platform
  • Rated 4.1/5 across 609 G2 reviews
  • On-premise edition available for data-control requirements
  • Flat Enterprise pricing stays predictable as headcount grows

Cons

  • Reviewers consistently call the interface cluttered
  • Criticized for missing tags and bad segmentation
  • Recurring remote-code-execution CVEs from 2022–2024
  • PCMag describes its CRM features as fairly basic

Sources & method

- 16 sources - Multiple CVEs since 2022 including several RCEs, plus a claimed 2023 hacktivist attack; acceptable with disciplined patching.

official x3review x7security x4news x2
  • CVE-2023-1714 — Remote Code Execution, Unsafe variable extraction enabled remote command execution in Bitrix24.
  • CVE-2022-50911 — RCE, Remote code execution vulnerability detailed by SentinelOne.
  • Translate Module RCE, Remote code execution in the Translate Module affecting versions up to 25.100.300.
  • CVE-2024-34891, Insufficiently protected credentials, per NVD.
  • Claimed 2023 hacktivist attack, Ukrainian hacktivists claimed an attack on the platform in December 2023.

Key stats

  • Value for money: 5/5

    Rating

  • $0

    Starting price

  • 16

    Sources

  • Analyzed

  • Value for money: 5/5. Free unlimited-user tier; flat $399 Enterprise cap
  • Ease of use: 2/5. Reviewers repeatedly call the interface cluttered
  • Feature depth: 5/5. CRM, tasks, sites, automation bundled in one platform
  • Support quality. No support-quality evidence in reviewed sources
  • Security posture: 2/5. Repeated RCE CVEs disclosed 2022–2024
  • 4.1/5 G2 rating 609 reviews
  • $0/mo Starting price Free for unlimited users
  • $399/mo Top plan Enterprise, flat pricing
  • $0 raised Funding Bootstrapped, no outside funding

Pricing

Free

$0

  • Unlimited users
  • Free forever

Enterprise

$399/month

  • Top tier of 4 paid plans
  • Flat per-account pricing

Security

Multiple CVEs since 2022 including several RCEs, plus a claimed 2023 hacktivist attack; acceptable with disciplined patching.

  • CVE-2023-1714 — Remote Code ExecutionUnsafe variable extraction enabled remote command execution in Bitrix24.11
  • CVE-2022-50911 — RCERemote code execution vulnerability detailed by SentinelOne.12
  • Translate Module RCERemote code execution in the Translate Module affecting versions up to 25.100.300.13
  • CVE-2024-34891Insufficiently protected credentials, per NVD.14
  • Claimed 2023 hacktivist attackUkrainian hacktivists claimed an attack on the platform in December 2023.15

What users say

Users praise the price and breadth but complain about a cluttered interface and weak segmentation.

“Bitrix24 has been such a lovely CRM to use.”
Trustpilot reviewer
“The interface of Bitrix24 can be a bit cluttered…”
G2 reviewer
“There are no tags, and bad segmentation.”
Tallyfy user review
Full analysis

Based on 20+ public sources: G2/Trustpilot/Capterra reviews, CVE databases, pricing pages, and company profiles.

Powerful free all-in-one suite, but cluttered UI, real CVE history, and heavy setup make it overkill for simple needs.

Methodology

Based on 20+ public sources: G2/Trustpilot/Capterra reviews, CVE databases, pricing pages, and company profiles.

Read how a report is made.

Sources

  1. Bitrix24 Products — 609 Reviews on G2g2.com
    review
  2. Bitrix24 Reviews — G2g2.com
    review
  3. Read Customer Service Reviews of bitrix24.com — Trustpilottrustpilot.com
    review
  4. Bitrix24 Reviews 2026 — Capterracapterra.com
    review
  5. Bitrix24 CRM review 2026: Fully tested — TechRadartechradar.com
    review
  6. Bitrix24 CRM Review — PCMagpcmag.com
    review
  7. Best Bitrix24 Alternative — Tallyfytallyfy.com
    review
  8. Bitrix24 plans and pricingbitrix24.com
    official
  9. The most cost-effective solution — Bitrix24bitrix24.com
    official
  10. How much does Bitrix24 cost? — Less Annoying CRMlessannoyingcrm.com
    official
  11. CVE-2023-1714 Bitrix24 RCE — Star Labsstarlabs.sg
    security
  12. CVE-2022-50911: Bitrix24 RCE — SentinelOnesentinelone.com
    security
  13. Bitrix24 Translate Module RCE — KarmaInSecuritykarmainsecurity.com
    security
  14. CVE-2024-34891 Detail — NVDnvd.nist.gov
    security
  15. Ukrainian hacktivists claim attack on popular Russian CRM — The Recordtherecord.media
    news
  16. Bitrix24 Company Profile — Tracxntracxn.com
    news

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