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Should I Use Bitrix24?

bitrix24.com·Analyzed 21 hours ago··Based on 16 sources

An all-in-one free platform to manage your team and run your sales, Bitrix24 is designed to be seamlessly integrated into all your business processes and help you manage them with the highest precision and efficiency.

Depends

Depends

Choose it if you want a genuinely free all-in-one suite and can absorb real setup complexity and a cluttered UI.

Powerful free all-in-one suite, but cluttered UI, real CVE history, and heavy setup make it overkill for simple needs.

Confidence: High

4.1/5

G2 rating

609 reviews

$0/mo

Starting price

Free for unlimited users

$399/mo

Top plan

Enterprise, flat pricing

$0 raised

Funding

Bootstrapped, no outside funding

Value for money5

Free unlimited-user tier; flat $399 Enterprise cap

Ease of use2

Reviewers repeatedly call the interface cluttered

Feature depth5

CRM, tasks, sites, automation bundled in one platform

Security posture2

Repeated RCE CVEs disclosed 2022–2024

Pros

  • Free tier with unlimited users — rare at this scale⁹
  • All-in-one: CRM, tasks, sites, and comms in one platform⁸
  • Rated 4.1/5 across 609 G2 reviews¹
  • On-premise edition available for data-control requirements⁸
  • Flat Enterprise pricing stays predictable as headcount grows

Cons

  • Reviewers consistently call the interface cluttered²
  • Criticized for missing tags and bad segmentation⁷
  • Recurring remote-code-execution CVEs from 2022–202411
  • PCMag describes its CRM features as fairly basic⁶

Gotchas

  • highGuess: all-in-one design creates lock-in — migrating CRM, tasks, and files out later is painful.⁸
  • highSelf-hosted admins must patch quickly; recent RCE CVEs targeted on-premise versions.13
  • mediumFree plan has real feature limits; key capabilities sit behind paid tiers topping out at $399/month.10

Best for

  • Budget-conscious teams wanting one tool for everything
  • Sales teams needing CRM plus tasks plus comms
  • Orgs wanting on-premise deployment
  • Mid-size companies replacing several subscriptions

Not for

  • Solo users or tiny teams that just need a contact list
  • Anyone wanting a clean, minimal interface
  • Security-strict orgs — repeated RCE CVEs complicate vendor review
  • Teams with no time to admin a complex platform

Pricing

Free

$0

  • Unlimited users
  • Free forever

Enterprise

$399/month

  • Top tier of 4 paid plans
  • Flat per-account pricing

Security

Multiple CVEs since 2022 including several RCEs, plus a claimed 2023 hacktivist attack; acceptable with disciplined patching.

  • CVE-2023-1714 — Remote Code ExecutionUnsafe variable extraction enabled remote command execution in Bitrix24.11
  • CVE-2022-50911 — RCERemote code execution vulnerability detailed by SentinelOne.12
  • Translate Module RCERemote code execution in the Translate Module affecting versions up to 25.100.300.13
  • CVE-2024-34891Insufficiently protected credentials, per NVD.14
  • Claimed 2023 hacktivist attackUkrainian hacktivists claimed an attack on the platform in December 2023.15

What users say

Users praise the price and breadth but complain about a cluttered interface and weak segmentation.

“Bitrix24 has been such a lovely CRM to use.”
— Trustpilot reviewer
“The interface of Bitrix24 can be a bit cluttered…”
— G2 reviewer
“There are no tags, and bad segmentation.”
— Tallyfy user review

Alternatives

Compare Bitrix24 with each alternative.

OpenProject

Open-source, self-hosted pick if you mainly need project management.

Full analysis

Based on 20+ public sources: G2/Trustpilot/Capterra reviews, CVE databases, pricing pages, and company profiles.

Sources

  1. Bitrix24 Products — 609 Reviews on G2g2.com
    review
  2. Bitrix24 Reviews — G2g2.com
    review
  3. Read Customer Service Reviews of bitrix24.com — Trustpilottrustpilot.com
    review
  4. Bitrix24 Reviews 2026 — Capterracapterra.com
    review
  5. Bitrix24 CRM review 2026: Fully tested — TechRadartechradar.com
    review
  6. Bitrix24 CRM Review — PCMagpcmag.com
    review
  7. Best Bitrix24 Alternative — Tallyfytallyfy.com
    review
  8. Bitrix24 plans and pricingbitrix24.com
    official
  9. The most cost-effective solution — Bitrix24bitrix24.com
    official
  10. How much does Bitrix24 cost? — Less Annoying CRMlessannoyingcrm.com
    official
  11. CVE-2023-1714 Bitrix24 RCE — Star Labsstarlabs.sg
    security
  12. CVE-2022-50911: Bitrix24 RCE — SentinelOnesentinelone.com
    security
  13. Bitrix24 Translate Module RCE — KarmaInSecuritykarmainsecurity.com
    security
  14. CVE-2024-34891 Detail — NVDnvd.nist.gov
    security
  15. Ukrainian hacktivists claim attack on popular Russian CRM — The Recordtherecord.media
    news
  16. Bitrix24 Company Profile — Tracxntracxn.com
    news

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