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Comparison

Bitrix24 vs Kommo (amoCRM): AI CRM for sales & messaging automation

Bitrix24 and Kommo (amoCRM): AI CRM for sales & messaging automation both land on Depends.

Bitrix24 versus Kommo (amoCRM): AI CRM for sales & messaging automation
CompareBitrix24Kommo (amoCRM): AI CRM for sales & messaging automation
VerdictDependsDepends
Best forBudget-conscious teams wanting one tool for everythingWhatsApp/Instagram-first sellers
Who it's not forSolo users or tiny teams that just need a contact listEmail-first B2B sales teams
PrivacyMultiple public CVEs since 2022 including several RCEs, plus a claimed 2023 hacktivist attack; acceptable only with disciplined patching.11One 2025 auth-bypass CVE in the Kommo Website Chat Button plugin; no core-platform vulnerabilities found in reviewed sources.
Support qualityNo support-quality evidence in reviewed sourcesNo support quality evidence in reviewed sources
Public sentimentUsers praise the price and breadth but complain about a cluttered interface and weak segmentation.³Independent user reviews were scarce in reviewed sources; the only verbatim quote is a vendor-published customer testimonial.
Biggest gotchaGuess: all-in-one design creates lock-in . migrating CRM, tasks, and files out later is painful.⁸Update the Website Chat Button plugin past 1.3.1 . older versions have an authorization bypass

Pick Bitrix24 when

  • Budget-conscious teams wanting one tool for everything
  • Sales teams needing CRM plus tasks plus comms
  • Orgs wanting on-premise deployment
  • Mid-size companies replacing several subscriptions

When Bitrix24 is not a fit

  • Solo users or tiny teams that just need a contact list
  • Anyone wanting a clean, minimal interface
  • Security-strict orgs . repeated RCE CVEs complicate vendor review
  • Teams with no time to admin a complex platform

Pick Kommo (amoCRM): AI CRM for sales & messaging automation when

  • WhatsApp/Instagram-first sellers
  • Small businesses closing deals in DMs
  • Teams wanting bot-handled FAQs
  • Lead capture from TikTok/IG comments

When Kommo (amoCRM): AI CRM for sales & messaging automation is not a fit

  • Email-first B2B sales teams
  • Anyone wanting just a simple contact list . overkill
  • Enterprises needing Salesforce-scale process control
  • Businesses whose customers don't live in messengers

Sources

  1. Bitrix24 Products . 609 Reviews on G2g2.com
    review
  2. Bitrix24 Reviews . G2g2.com
    review
  3. Read Customer Service Reviews of bitrix24.com . Trustpilottrustpilot.com
    review
  4. Bitrix24 Reviews 2026 . Capterracapterra.com
    review
  5. Bitrix24 CRM review 2026: Fully tested . TechRadartechradar.com
    review
  6. Bitrix24 CRM Review . PCMagpcmag.com
    review
  7. Best Bitrix24 Alternative . Tallyfytallyfy.com
    review
  8. Bitrix24 plans and pricingbitrix24.com
    official
  9. The most cost-effective solution . Bitrix24bitrix24.com
    official
  10. How much does Bitrix24 cost? . Less Annoying CRMlessannoyingcrm.com
    official
  11. CVE-2023-1714 Bitrix24 RCE . Star Labsstarlabs.sg
    security
  12. CVE-2022-50911: Bitrix24 RCE . SentinelOnesentinelone.com
    security
  13. Bitrix24 Translate Module RCE . KarmaInSecuritykarmainsecurity.com
    security
  14. CVE-2024-34891 Detail . NVDnvd.nist.gov
    security
  15. Ukrainian hacktivists claim attack on popular Russian CRM . The Recordtherecord.media
    news
  16. Bitrix24 Company Profile . Tracxntracxn.com
    news