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Datavant Review

Depends

Should I use Datavant?

Discover Datavant - datavant.com

· 5 days ago

Buy only if you are a pharma, payer, or large provider network needing records retrieval, tokenization, or de-identified data linkage at national scale. Small clinics and non-healthcare teams do not touch it: demo-gated sales, past breach settlement, and harsh reviews from records requesters.

Confidence

Medium. Based on 50+ public sources; product pricing not publicly disclosed.

Ratings

  • Value for moneyPricing undisclosed; no cost evidence
  • Ease of use
  • Feature depth
  • Support quality
  • Security posture

Pricing

Not disclosed

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • Pharma real-world evidence teams
  • Large hospital systems
  • Payers and managed care
  • Health tech needing patient tokenization

Not for

  • Small clinics and solo practices
  • Teams without legal and compliance staff
  • Buyers wanting self-serve, transparent pricing
  • Non-healthcare analytics teams

Gotchas - check before you buy

high

Past data breach led to a $900K class action settlement

high

Records request turnaround and quality complaints are recurring; nail down SLAs

medium

Pricing is fully sales-gated; budget for procurement cycles, not a price page

medium

CIOX rebrand with merger complexity; customers report unchanged pain points

Pros and cons

Pros

  • Merged exchange connects 17,000+ providers at national scale
  • Tokenization links clinical, trial, and real-world data
  • EHR integrations plus athenahealth tie-up automate record requests
  • Published security program, vulnerability reporting, FedRAMP support
  • Centralized cloud security across six merged companies

Cons

  • Records retrieval service widely panned by paralegals and clinics
  • Former CIOX customers say nothing changed after rebrand
  • $900,000 class action settlement over a data breach
  • Clinics report being spammed with record requests
  • No public pricing; everything requires a sales demo

Sources & method

- 10 sources - Published security program with FedRAMP support and ID.me identity checks; a past breach produced a $900K class action settlement.

official x2review x4security x3news x1
  • Class action data breach settlement, Datavant Group agreed to pay $900,000 to settle a class action over a data breach.
  • Notice of security incident, Datavant published a notice stating it was the victim of a security incident.

Key stats

  • Ease of use: 2/5

    Rating

  • Not disclosed

    Starting price

  • 10

    Sources

  • Analyzed

  • Value for money. Pricing undisclosed; no cost evidence
  • Ease of use: 2/5. Records requesters report painful, slow experiences
  • Feature depth: 4/5. Nationwide records network, tokenization, EHR integrations
  • Support quality: 2/5. Clinics report spam; retrieval complaints common
  • Security posture: 3/5. Mature program, FedRAMP support; past breach settlement
  • $7B Ciox merger value 2021; exchange spanning 17,000 providers
  • 17,000+ Provider network Providers in merged data exchange
  • $40M Series B Raised Oct 2020
  • None Public pricing Demo-gated sales only

Pricing

Not disclosed

Security

Published security program with FedRAMP support and ID.me identity checks; a past breach produced a $900K class action settlement.

  • Class action data breach settlementDatavant Group agreed to pay $900,000 to settle a class action over a data breach.⁴
  • Notice of security incidentDatavant published a notice stating it was the victim of a security incident.⁵

What users say

Record requesters and clinics are harshly critical of retrieval and outreach practices, while employee reviews are mixed.

“Datavant is horrible.”
Reddit, r/HealthInfoMgmt
“CIOX, aka Datavent but nothing changed”
Reddit, r/paralegal
“Datavant has been spamming my clinic with medical”
Reddit, r/medicine

Companies that use it

  • athenahealth
  • Southwest General Health Center
  • Savant Bio
Full analysis

Based on 50+ public sources; product pricing not publicly disclosed.

Enterprise health-data exchange for pharma and big providers; opaque, sales-led, rough reviews for small buyers.

Methodology

Based on 50+ public sources; product pricing not publicly disclosed.

Read how a report is made.

Sources

  1. Datavant records retrieval discussionreddit.com
    review
  2. CIOX, aka Datavant but nothing changedreddit.com
    review
  3. Datavant spamming clinic with record requestsreddit.com
    review
  4. Datavant Group $900K class action settlementhipaajournal.com
    security
  5. Datavant notice of security incidentstorage.googleapis.com
    security
  6. Datavant-Ciox $7B mergerbeckershospitalreview.com
    news
  7. Datavant security programdatavant.com
    official
  8. Request a demo (pricing gate)datavant.com
    official
  9. Wiz customer storywiz.io
    security
  10. Indeed management reviews, Norcross GAindeed.com
    review

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