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NextGen Healthcare Review

Depends

Should I use NextGen Healthcare?

UGM 26 - nextgen.com

· 5 days ago

A fit for mid-size and large medical practices that need an all-in-one EHR with billing and interoperability, and can staff its security. Solo practices, small clinics, and any non-healthcare buyer look elsewhere.

Confidence

Medium. Based on ~40 public sources; many review snippets were truncated, limiting quotable material.

Ratings

  • Value for money
  • Ease of useNo clear evidence in sources
  • Feature depth
  • Support qualityNo clear evidence in sources
  • Security posture

Pricing

Not disclosed

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • Mid-size ambulatory medical practices
  • Multi-specialty clinics needing billing/RCM
  • Behavioral health providers
  • Health orgs needing interoperability

Not for

  • Solo practitioners and tiny clinics, heavy, costly EHR
  • Non-healthcare teams; this is a medical records system
  • Buyers wanting published, transparent pricing
  • Orgs without IT staff to patch integrations

Gotchas - check before you buy

high

Quote-based pricing only; third-party comparisons repeatedly cite hidden fees, get total cost in writing

high

Ships with Mirth Connect, which has known-exploited CVEs, you must patch fast

high

2023 breach history; demand current third-party security audit evidence before signing

Pros and cons

Pros

  • Full suite: EHR, revenue cycle, population health, interoperability from one vendor
  • Telehealth proven at scale: 2M virtual visits milestone
  • Still winning new healthcare customers (Aambé, October 2025)
  • Vendor has received industry recognition for innovation and customer satisfaction

Cons

  • ~1M patient records stolen in 2023 breach
  • Mirth Connect integration tool had exploitable RCE vulnerability
  • $19.4M class-action settlement over breach (Jan 2026)
  • Opaque pricing; comparison sites flag hidden fees

Sources & method

- 13 sources - Rough history: 2023 breach of ~1M records, known-exploited Mirth Connect CVEs, $19.4M settlement in 2026.

official x1review x6security x3news x3
  • 2023 data breach, ~1M patient records stolen from the EHR provider.
  • Mirth Connect RCE vulnerability, NextGen's interoperability tool was vulnerable to remote code execution; patched after disclosure.
  • CVE-2023-37679 listed as known-exploited, Mirth Connect vulnerability appears in a known-exploited vulnerabilities catalog (2026).
  • $19.4M class-action settlement, Settlement over the data breach reported January 2026.

Key stats

  • Value for money: 2/5

    Rating

  • Not disclosed

    Starting price

  • 13

    Sources

  • Analyzed

  • Value for money: 2/5. No published pricing; hidden-fee complaints
  • Ease of use. No clear evidence in sources
  • Feature depth: 4/5. Full suite: EHR, RCM, population health, interoperability
  • Support quality. No clear evidence in sources
  • Security posture: 1/5. Breach, exploited CVE, $19.4M settlement
  • ~1M records 2023 data breach Patient records stolen
  • $19.4M Class-action settlement January 2026
  • None Public pricing Quote-based sales only
  • 2M Virtual visits milestone September 2021

Pricing

Not disclosed

Security

Rough history: 2023 breach of ~1M records, known-exploited Mirth Connect CVEs, $19.4M settlement in 2026.

  • 2023 data breach~1M patient records stolen from the EHR provider.⁷
  • Mirth Connect RCE vulnerabilityNextGen's interoperability tool was vulnerable to remote code execution; patched after disclosure.⁸
  • CVE-2023-37679 listed as known-exploitedMirth Connect vulnerability appears in a known-exploited vulnerabilities catalog (2026).⁹
  • $19.4M class-action settlementSettlement over the data breach reported January 2026.10

What users say

Reviews are split: large practices value the suite's breadth, while some clinicians and forums flag usability complaints, opaque pricing, and security history.

“Looking at EMR? Avoid NextGen”
Student Doctor Network forums, 2012

Alternatives

Compare NextGen Healthcare with each alternative.

  • Tebra

    Simpler practice-management EHR; Capterra lists it as alternative

  • athenahealth

    Cloud EHR and billing for ambulatory practices

  • Epic

    Pick instead for very large health systems

Companies that use it

  • Aambé Health12
Full analysis

Based on ~40 public sources; many review snippets were truncated, limiting quotable material.

Enterprise EHR: deep features, but 1M-record breach, exploited CVEs, $19.4M settlement, opaque pricing. Small clinics: look elsewhere.

Methodology

Based on ~40 public sources; many review snippets were truncated, limiting quotable material.

Read how a report is made.

Sources

  1. NextGen Review 2026: Features, Pros And Cons — Forbesforbes.com
    review
  2. NextGen Healthcare review — TechRadartechradar.com
    review
  3. NextGen Healthcare EHR vs TriZetto QNXT — G2g2.com
    review
  4. NextGen Office Software Reviews, Demo & Pricing — Capterracapterra.com
    review
  5. Looking at EMR? Avoid NextGen — Student Doctor Networkforums.studentdoctor.net
    review
  6. NextGen vs Epic: Pricing & Hidden Fees — ITQlickitqlick.com
    review
  7. 1M records stolen from EHR provider NextGen — SiliconANGLEsiliconangle.com
    security
  8. NextGen interoperability tool vulnerable to RCE attack — Healthcare IT Newshealthcareitnews.com
    security
  9. KEV Entry: CVE-2023-37679 — Vulnerability-Lookupcve.circl.lu
    security
  10. NextGen Healthcare $19.4 million settlement — Yahooyahoo.com
    news
  11. NextGen Healthcare Achieves Two Million Virtual Visits Milestone — BusinessWirebusinesswire.com
    news
  12. Aambé selects NextGen — Hospital Managementhospitalmanagement.net
    news
  13. NextGen Enterprise EHR documentation — officialdocs.nextgen.com
    official

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