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VERDICT

Should I use DonorPerfect?

Fundraising software for nonprofit donor management - donorperfect.com

Depends. Buy if you're a mid-size or larger nonprofit with dedicated fundraising staff who can admin a full CRM. Skip it if you're small or volunteer-run — a free platform or spreadsheet does that job.

Confidence

Medium. Based on 16 public sources; specific pricing figures are not published in the sources reviewed.

Ratings

  • Value for money
  • Ease of useNo usable evidence in sources reviewed
  • Feature depth
  • Support quality
  • Security posture

Pricing

Quote-based; not published

Single plan (per Capterra)

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierNo

Best for

  • Mid-size nonprofits with dedicated fundraising staff
  • Major-donor and gift-tracking programs
  • Teams needing deep integration catalogs
  • Orgs wanting PCI-compliant online giving

Not for

  • Small or volunteer-run nonprofits — overkill
  • Orgs wanting published, transparent pricing
  • Teams that can't admin a complex CRM
  • Anyone needing just a donor list — use a spreadsheet

Gotchas - check before you buy

high

Quote-based pricing; true total cost only emerges in the sales process.

high

2024 donor data breach with legal investigations; ask what changed since.

medium

Users describe painful data cleanup and migration; budget admin time.

medium

QuickBooks Online mapping isn't turnkey; accounting sync takes manual work.

Pros and cons

Pros

  • 5/5 Trustpilot rating; 3,000+ reviews aggregated
  • Loyal, long-tenured user base
  • Broad modules: crowdfunding, peer-to-peer, international fundraising
  • PCI-compliant payment processing via SafeSave
  • Large integration catalog including Constant Contact and DonorSearch

Cons

  • Confirmed 2024 data breach; state breach notices filed
  • Class action investigation launched after the breach
  • Pricing not published; quote-based sales process
  • Users report friction mapping data to QuickBooks Online
  • Some long-time users report leaving or feeling stuck

Sources & method

Analyzed 9/29/2026 - 12 sources - Confirmed 2024 data breach with class action investigation; PCI-compliant payments and GDPR program documented.

official x2review x7security x3
  • 2024 data breach, DonorPerfect disclosed a data security incident in 2024; a hospice client filed a state breach notice and class action investigations followed.

Key stats

  • Value for money: 3/5

    Rating

  • Quote-based; not published

    Starting price

  • 12

    Sources

  • Analyzed

  • Value for money: 3/5. Quote-based pricing; cost gripes in user forums
  • Ease of use. No usable evidence in sources reviewed
  • Feature depth: 4/5. Broad modules: crowdfunding, online giving, integrations
  • Support quality: 4/5. Loyal user base; dedicated customer-care program
  • Security posture: 2/5. Confirmed 2024 breach despite PCI/GDPR programs
  • 5/5 Trustpilot rating donorperfect.com reviews
  • 3,000+ User reviews Aggregated by Zeffy, 2026
  • 2024 Security incident Data breach; state notices filed

Pricing

Single plan (per Capterra)

Quote-based; not published

  • Contact-sales pricing with demo
  • Add-on modules and processing likely extra

Security

Confirmed 2024 data breach with class action investigation; PCI-compliant payments and GDPR program documented.

  • 2024 data breachDonorPerfect disclosed a data security incident in 2024; a hospice client filed a state breach notice and class action investigations followed.⁸

What users say

Long-tenured users praise loyalty and support, while Reddit admins describe data cleanup pain and some are migrating away.

“I think we're stuck with…”
Reddit, r/funanddev
“We left donor perfect…”
Reddit, r/funanddev

Companies that use it

  • NVNA and Hospice⁹
  • A Time to Heal
Full analysis

Based on 16 public sources; specific pricing figures are not published in the sources reviewed.

Established, feature-rich fundraising CRM for staffed nonprofits — but quote-based pricing, a 2024 breach, and migration pain.

Methodology

Based on 16 public sources; specific pricing figures are not published in the sources reviewed.

Sources

  1. DonorPerfect Reviews 2026 — Capterracapterra.com
    review
  2. Read Customer Service Reviews of donorperfect.com — Trustpilottrustpilot.com
    review
  3. DonorPerfect Reviews (2026): What 3000+ Users Say — Zeffyzeffy.com
    review
  4. DonorPerfect Pricing 2026 — TrustRadiustrustradius.com
    review
  5. Givebutter vs. DonorPerfect — 4aGoodCause4agoodcause.com
    review
  6. Clean Up current CRM (Donor Perfect) or move on — Redditreddit.com
    review
  7. DonorPerfect — Reddit, r/funanddevreddit.com
    review
  8. Client Alert: DonorPerfect Data Breach — McLanemclane.com
    security
  9. Notice of Data Security Incident — Mass.govmass.gov
    security
  10. DonorPerfect Data Breach Class Action Investigationmyinjuryattorney.com
    security
  11. PCI Compliance Standards and Non-Profits — DonorPerfectdonorperfect.com
    official
  12. Fundraising Software Pricing Guide — DonorPerfectdonorperfect.com
    official

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