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Drip Review

Depends

Should I use Drip?

Ecommerce CRM (ECRM) with email marketing automation - drip.com

· 1 month ago

Buy if you run an ecommerce brand that depends on automated email workflows and can absorb the cost. Skip it if you want a free tier, simple newsletters, or predictable pricing.

Confidence

Medium. Based on 10 usable public sources. Many 'Drip' search results were unrelated (dividend DRIPs, DripDropper malware, IV drips, whitewater kayaks) and were excluded.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support qualityNo support evidence found
  • Security postureNo findings either way

Pricing

Not disclosed

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierNo

Best for

  • Direct-to-consumer ecommerce brands
  • Teams running complex email automation
  • Merchants wanting CRM + email in one

Not for

  • Small teams that just send newsletters
  • B2B lead-gen teams (built for ecommerce)
  • Budget-sensitive startups dreading price hikes
  • Anyone requiring a free plan

Gotchas - check before you buy

high

Users called a past price increase 'a huge middle finger'; expect costs to rise

medium

No free plan; trial reportedly just 14 days, short for testing automation

medium

Crowded alternatives market (Omnisend, Campaign Monitor) — negotiate or compare before committing

low

No security page found on the site; limited security transparency

Pros and cons

Pros

  • Flexible visual workflow builder praised by reviewers
  • Rated 4.4/5 across 480 verified G2 reviews
  • Purpose-built ecommerce CRM plus email automation in one
  • Widely covered by major reviewers (Forbes, Capterra)

Cons

  • Past price increase angered customers publicly
  • No free tier; short trial only
  • Large alternatives market suggests buyers churn on price/fit
  • No security page found during review

Sources & method

- 9 sources - No known vulnerabilities found in the sources reviewed.

review x8security x1

Key stats

  • Value for money: 2/5

    Rating

  • Not disclosed

    Starting price

  • 9

    Sources

  • Analyzed

  • Value for money: 2/5. Users burned by price increases
  • Ease of use: 4/5. Flexible visual workflow builder
  • Feature depth: 4/5. Full ecommerce CRM plus automation
  • Support quality. No support evidence found
  • Security posture. No findings either way
  • 4.4/5 G2 rating 480 reviews
  • No Free tier 14-day trial reportedly offered
  • Ecommerce CRM Category Marketed as the first ECRM
  • 4+/5 Aggregate rating Across review aggregators

Pricing

Free tier: No

Security

No known vulnerabilities found in the sources reviewed.

What users say

Reviewers like the visual workflow builder and ecommerce focus, but some users are publicly angry about price increases.

“Drip's recent price increase was a huge middle finger to ...”
Reddit, r/Entrepreneur

Companies that use it

  • Liz Kohler Brown
Full analysis

Based on 10 usable public sources. Many 'Drip' search results were unrelated (dividend DRIPs, DripDropper malware, IV drips, whitewater kayaks) and were excluded.

Solid 4.4/5 ecommerce email automation, but no free tier and users angry over price hikes. Only fits serious ecommerce.

Methodology

Based on 10 usable public sources. Many 'Drip' search results were unrelated (dividend DRIPs, DripDropper malware, IV drips, whitewater kayaks) and were excluded.

Read how a report is made.

Sources

  1. Drip Reviews — G2g2.com
    review
  2. Drip Products — 480 G2 Reviewsg2.com
    review
  3. Drip vs Reddit Sentinel — StackShare (ECRM positioning)stackshare.io
    review
  4. Drip Review — Forbes Advisorforbes.com
    review
  5. Drip Reviews — Capterracapterra.com
    review
  6. Drip price increase complaint — Reddit r/Entrepreneurreddit.com
    review
  7. 19 Best Drip Alternatives (trial details)sequenzy.com
    review
  8. Drip Review — Mailmodo (Omnisend comparison)mailmodo.com
    review
  9. Drip Security page checkdrip.com
    security

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