shouldiuse.io

Report

Should I Use Employment Hero?

employmenthero.com·Analyzed 1 week ago··Based on 16 sources

Recruitment, HR, Payroll & Benefits in one place - designed for small & medium businesses to be efficient, compliant & cost-Effective. Book a demo today!

Verdict

Depends

Buy if you're an AU, NZ, UK, SG or Canadian SMB wanting recruitment, HR, payroll and benefits in one compliant platform.

Confidence: Medium

Skip if you want cheap standalone payroll, stable pricing, or operate outside its supported markets.

Solid all-in-one HR/payroll for AU/NZ SMBs; watch add-on costs, 2026 repricing, and the live SEEK data dispute.

Key stats

  • Value for money: 3/5

    Rating

  • $10–$14 per employee/month

    Starting price

  • 16

    Sources

  • Analyzed

  • Value for money: 3/5. 2026 repricing confused customers; add-ons raise real cost
  • Ease of use: 4/5. Users repeatedly report admin time savings
  • Feature depth: 4/5. Hiring, HR, payroll, benefits all covered
  • Support quality. No reliable support evidence in sources
  • Security posture: 3/5. Encryption confirmed; SEEK data-misuse dispute ongoing
  • 4.4/5 G2 rating ≈4,162 reviews
  • 4/5 Trustpilot customer reviews
  • $10–$14 Starting price per employee/month
  • $407M raised Funding unicorn; ~A$300M ARR (2026)

Pricing

4 plans (Starter to Enterprise)

$10–$14 per employee/month

  • Bundles recruitment, HR, payroll, benefits
  • Add-ons push the real cost higher
Best for and not for

Best for

  • AU/NZ SMBs wanting HR + payroll combined
  • Teams replacing manual payroll and spreadsheets
  • Sub-100-employee companies needing compliance
  • Companies hiring across AU, UK, SG, NZ or Canada

Not for

  • Payroll-only buyers — the full suite is overkill
  • Enterprises needing deep multi-country global payroll
  • Buyers who need stable, predictable bills after the 2026 repricing
  • US-based teams; evidence shows AU, UK, NZ, SG, CA coverage only

Biggest gotcha

  • high2026 repricing hit existing customers overnight — confirm your renewal rate before signing⁸
  • medium$10–$14/employee/month is a guide; third-party reviews warn add-ons move the real cost10
  • mediumMultiple 'why we left' guides exist — check data export and exit terms up front⁵
  • mediumSEEK alleges misuse of customer contact data to poach clients; litigation ongoing⁹

Pros

  • All-in-one: recruitment, HR, payroll and benefits in one platform14
  • Rated 4.4/5 by ~4,162 G2 reviewers¹
  • TechRadar calls it a strong choice for SMBs⁴
  • Users report saving time on HR admin²
  • Localized with compliance focus in AU, UK, NZ, SG and Canada

Cons

  • Overnight repricing confused existing customers⁸
  • Vocal Reddit backlash, including an 'absolutely hate' thread⁶
  • Competitor guides list recurring reasons companies replace it⁵
  • SEEK alleges customer-data misuse for sales prospecting⁹
  • Trustpilot sits at 4/5, not stellar³

Security

No breaches found; encryption in transit confirmed; ongoing SEEK data-misuse lawsuit is the watch item.

  • SEEK data-misuse allegationSEEK accuses Employment Hero of misusing customer contact data via API and email to solicit new customers; Employment Hero disputes the claims. Allegation, not a proven breach.⁹

What users say

G2 (4.4/5) and Trustpilot (4/5) reviewers praise time savings and breadth, while Reddit threads carry sharper criticism of pricing changes and recruitment practices.

“Overall, Employment Hero saves time…”
G2 review
“Our work uses EH for payroll and e…”
Reddit, r/AusFinance
“Employment Hero- my job is disabling access to…”
Reddit, r/newzealand

Companies that use it

  • Human Inc
  • Cyd Innovation15
  • Sigma

Methodology

Based on 30+ public sources; several snippets were truncated, so user quotes are partial fragments.

Sources

  1. review
  2. review
  3. review
  4. review
  5. review
  6. review
  7. review
  8. news
  9. news
  10. review
  11. review
  12. Trust Center FAQ | Employment Herotrust.employmenthero.com
    security
  13. security
  14. official
  15. official
  16. news

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