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Should I use Epiq?

Not disclosed - epiq.com

Depends. Epiq fits large legal departments and law firms with heavy eDiscovery, class-action, or breach-response workloads and budget for managed services. Solo practitioners, small firms, and buyers wanting self-serve software with published pricing should look elsewhere.

Confidence

Medium. Based on ~20 public sources. Several snippets were truncated, and some results refer to unrelated 'Epiq' brands (Snap-on tool chests, EPIQ Capital).

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support quality
  • Security posture

Pricing

Not disclosed

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • AmLaw-scale law firms
  • Fortune 500 legal departments
  • Class-action claims administration
  • Breach-response and compliance programs

Not for

  • Solo practitioners
  • Small businesses with simple discovery needs
  • Buyers wanting published, self-serve pricing
  • Teams without enterprise legal budgets

Gotchas - check before you buy

medium

No public pricing found in any reviewed source; expect custom enterprise contracts.

medium

2020 ransomware hit global systems; reportedly no client data accessed, but vet for sensitive matters.

low

Class-action claimants report service complaints on BBB; relevant if you hire claims administration.

Pros and cons

Pros

  • Named a leader in eDiscovery software by G2
  • Full-service range: eDiscovery, managed review, class actions, data security
  • Proven at scale: multi-billion-dollar settlements and Fortune 1000 programs
  • InfoTech reviewer calls Epiq Discover simple to use
  • 2026 agentic AI expansion for legal and compliance

Cons

  • Trustpilot 'Poor': 2.5/5 TrustScore
  • 2020 ransomware attack took global systems offline
  • Employee reviews flag management and pay problems
  • BBB complaints target its class-action claims administration

Sources & method

Analyzed 10/05/2026 - 12 sources - Sells data-security services, but suffered a 2020 ransomware attack that took global systems offline.

official x2review x6security x2news x2
  • 2020 ransomware attack, Global systems went offline; Epiq called in federal authorities and reported no client data accessed.

Key stats

  • Value for money: 2/5

    Rating

  • Not disclosed

    Starting price

  • 12

    Sources

  • Analyzed

  • Value for money: 2/5. Trustpilot 'Poor'; opaque pricing
  • Ease of use: 4/5. InfoTech reviewer calls Epiq Discover simple
  • Feature depth: 4/5. G2 eDiscovery leader; broad service portfolio
  • Support quality: 2/5. Trustpilot 2.5; BBB complaints exist
  • Security posture: 2/5. 2020 ransomware; global systems offline
  • 2.5/5 Trustpilot 'Poor' TrustScore
  • 53 G2 reviews seller-wide reviews
  • 65 Indeed reviews employee reviews
  • Leader G2 ranking eDiscovery software, 2022

Pricing

Not disclosed

Security

Sells data-security services, but suffered a 2020 ransomware attack that took global systems offline.

  • 2020 ransomware attackGlobal systems went offline; Epiq called in federal authorities and reported no client data accessed.⁹

What users say

Reviews are split: G2 recognizes Epiq Discovery as an eDiscovery leader, but consumer Trustpilot is 'Poor' and employee reviews are mixed.

“Great leadership · Fast”
Indeed employee review

Companies that use it

Full analysis

Based on ~20 public sources. Several snippets were truncated, and some results refer to unrelated 'Epiq' brands (Snap-on tool chests, EPIQ Capital).

Enterprise legal-services giant for eDiscovery, class actions, breach response. Fits big legal budgets; overkill for small teams.

Methodology

Based on ~20 public sources. Several snippets were truncated, and some results refer to unrelated 'Epiq' brands (Snap-on tool chests, EPIQ Capital).

Sources

  1. review
  2. review
  3. review
  4. review
  5. review
  6. review
  7. news
  8. news
  9. security
  10. security
  11. official
  12. official

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