Shopify store owners Small e-commerce brands collecting product reviews Stores wanting SMS review requests Big Cartel shops

Businesses with nothing to sell online, it only collects product reviews Wix stores expecting a free plan, it was pulled Enterprise brands needing a global independent review network Service businesses with no physical products

Fera Review

Depends

Should I use Fera?

SMS Review Request Now Available - fera.ai

Analyzed October 12, 2026 · 4 days ago

Buy if you sell on Shopify, BigCommerce, or Big Cartel and want automated product-review collection; confirm a free tier still exists for your platform first. Skip if you don't run an online store or need enterprise-scale reputation management.

Confidence

Medium. Based on ~14 public sources; many snippets were truncated, so pricing detail is limited.

Ratings

Value for money
Ease of use
Feature depth
Support qualityNo direct support evidence found
Security posture

Pricing

Free

ModelNot disclosed

Monthly feesNot disclosed

HardwareNot disclosed

Free tierYes

Paid plansNot publicly confirmed

Best for

Shopify store owners
Small e-commerce brands collecting product reviews
Stores wanting SMS review requests
Big Cartel shops

Not for

Businesses with nothing to sell online, it only collects product reviews
Wix stores expecting a free plan, it was pulled
Enterprise brands needing a global independent review network
Service businesses with no physical products

Gotchas - check before you buy

high

Free plan was disabled on Wix. Don't assume it still exists for your platform.

medium

Free plan covers roughly 10 product reviews; costs climb with volume.

low

Discounts attached to review-request emails need manual configuration.

Pros

Rated 4.95/5 on its app store listing
Runs on Shopify, Wix, BigCommerce, and Big Cartel
SMS review request collection now available
Includes AI-powered review features
Connects to Zapier, Retently, and other feedback tools

Cons

Free plan disabled for Wix users, stranding small stores
Free tier capped at 10 product reviews
Several pricing tiers, but exact costs vary by storefront

Sources & method

Analyzed October 12, 2026 - 14 sources - No known vulnerabilities found in the sources reviewed.

official x7review x4security x2news x1

Key stats

Value for money: 3/5
Rating
$0
Starting price
14
Sources
October 12, 2026
Analyzed

Value for money: 3/5. Free tier shrinking; exact pricing not publicly clear
Ease of use: 4/5. Strong 4.95/5 user sentiment
Feature depth: 4/5. SMS requests, AI review features, Zapier integrations
Support quality. No direct support evidence found
Security posture: 3/5. Public security and status pages; no known issues

4.95/5 App store rating As shown on fera.ai
Yes, limited Free tier ~10 product reviews; reportedly disabled on Wix
4 Storefronts supported Shopify, Wix, BigCommerce, Big Cartel

Pricing

Free

~10 product reviews
Reportedly disabled on Wix

Paid plans

Not publicly confirmed

Multiple tiers exist
Pricing varies by storefront

Security

No known vulnerabilities found in the sources reviewed.

What users say

Shopify users rate it extremely highly, but some small Wix stores report frustration after the free plan was removed.

“Really happy with Fera”

Shopify App Store review

Alternatives

Compare Fera with each alternative.

Trustpilot
Independent review network; stronger brand trust, higher cost.
Trustmary
Review collection plus testimonials; simpler alternative.
Fera vs Trustmary
Birdeye
Broader reputation management for multi-location businesses.
Fera vs Birdeye

Retently
NPS and CX surveys instead of product reviews.
Fera vs Retently

Full analysis

Based on ~14 public sources; many snippets were truncated, so pricing detail is limited.

4.95-rated review app for small online stores; free plan is disappearing on some platforms, verify before you commit.

Methodology

Based on ~14 public sources; many snippets were truncated, so pricing detail is limited.

Read how a report is made.

Sources

Fera - Reviews App for Shopifyfera.ai
official
Fera Product Reviews App - Shopify App Storeapps.shopify.com
review
Fera Reviews | Wix App Marketwix.com
official
Fera Reviews | BigCommercebigcommerce.com
official
Fera on Big Cartelbigcartel.com
official
Fera.ai disabled free plan (Reddit r/WIX)reddit.com
review
Fera Reviews 2026: Details, Pricing, & Features (G2)g2.com
review
Fera Software Pricing (Capterra)capterra.com
review
Trustpilot vs Fera: Features, Pricing, and Verdictzigpoll.com
news
Product security pagefera.ai
security
Fera Statusstatusgator.com
security
Fera README (AI review features)github.com
official
Retently & Fera Integrationretently.com
official
Introducing SMS Review Collectionfera.ai
official

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Fera Review

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Gotchas - check before you buy

Pros

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Sources & method

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Pricing

Free

Paid plans

Security

What users say

Alternatives

Trustpilot

Trustmary

Birdeye

Retently

Methodology

Sources

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Fera Review

Confidence

Ratings

Pricing

Best for

Not for

Gotchas - check before you buy

Pros and cons

Pros

Cons

Sources & method

Key stats

Pricing

Free

Paid plans

Security

What users say

Alternatives

Trustpilot

Trustmary

Birdeye

Retently

Methodology

Sources

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