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VERDICT

Should I use Fieldwork?

Important Mystery Shopper Alert: [CLICK HERE] - fieldwork.com

Depends. If you are a consumer wanting paid focus-group or mystery-shopper gigs, signing up is free and the company is a real facility network — just expect sporadic studies. If you are shopping for software, wrong page: this is a research facility service, and several same-named software products will pollute your search.

Confidence

Medium. Based on ~12 usable public sources; many web hits are unrelated same-name entities (field-service software, a brewery, a jazz album), which lowers confidence.

Ratings

  • Value for money
  • Ease of useNo usability evidence for a service page.
  • Feature depthNot a product; no features to assess.
  • Support qualityBBB complaints exist but volume and outcomes unknown.
  • Security postureLeak in sources belongs to a same-named software vendor.

Pricing

Free

Participant membership

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierYes
Research services (brands)Custom quote

Best for

  • Consumers seeking paid focus-group side income
  • Mystery shoppers wanting vetted in-person studies
  • Brands running in-person qualitative research
  • Teams wanting facility plus recruiting in one vendor

Not for

  • Anyone shopping for actual software — this is a service
  • People needing steady, predictable side income
  • Teams wanting remote or DIY research tools
  • Buyers comparing the same-named Fieldwork software products

Gotchas - check before you buy

medium

At least three same-name brands exist: this firm, Fieldwork HQ (field-service software), and. Reviews online mix them up.

medium

Per-study payouts, not wages; screening means many applicants never qualify for a session.

medium

BBB complaint record exists; be deliberate about the personal data you share at sign-up.

low

Urgent 'CLICK HERE' mystery-shopper banner is a pattern scammers imitate; verify you are on.

Pros and cons

Pros

  • Established market research facility network running in-person focus groups.
  • Free to join; participants get paid per study.
  • Users report real paid participation, including local focus groups.
  • Dedicated physical locations, e.g. Chicago Skokie and Schaumburg.

Cons

  • Not a software product; nothing to integrate or buy as a tool.
  • Study availability inconsistent; applicants report waiting without luck.
  • Urgency banner ('Mystery Shopper Alert: CLICK HERE') reads like spam.
  • BBB complaints on file for Fieldwork, Inc.
  • Mixed employee sentiment across 130 Glassdoor reviews.

Sources & method

Analyzed 10/02/2026 - 12 sources - No breach attributed to this Fieldwork (market research firm); a 2019 leak was reported for a same-named software vendor.

official x4review x6security x2
  • 2019 database leak — same name, different company, ZDNet reported an exposed database with full credit card details belonging to 'Fieldwork Software', a field-service software vendor serving SMBs. This is not confirmed as the market research firm at, but the shared name makes it a real confusion risk.

Key stats

  • Value for money: 3/5

    Rating

  • Free

    Starting price

  • 12

    Sources

  • Analyzed

  • Value for money: 3/5. Free to join, but study availability looks hit-or-miss.
  • Ease of use. No usability evidence for a service page.
  • Feature depth. Not a product; no features to assess.
  • Support quality. BBB complaints exist but volume and outcomes unknown.
  • Security posture. Leak in sources belongs to a same-named software vendor.
  • $0 Cost to join as participant You are paid per study, not charged
  • 130 Glassdoor reviews Mixed employee sentiment cited
  • 16 Yelp reviews (Skokie, IL) Fieldwork Chicago – Skokie facility

Pricing

Participant membership

Free

  • Paid per completed study
  • Screening required for each study

Research services (brands)

Not disclosed

  • Facility rental and participant recruiting
  • Contact sales for pricing

Security

No breach attributed to this Fieldwork (market research firm); a 2019 leak was reported for a same-named software vendor.

  • 2019 database leak — same name, different companyZDNet reported an exposed database with full credit card details belonging to 'Fieldwork Software', a field-service software vendor serving SMBs. This is not confirmed as the market research firm at, but the shared name makes it a real confusion risk.10
Full analysis

Based on ~12 usable public sources; many web hits are unrelated same-name entities (field-service software, a brewery, a jazz album), which lowers confidence.

Not software — a focus-group facility network. Free paid-study signups for consumers; custom-quoted research for brands.

Methodology

Based on ~12 usable public sources; many web hits are unrelated same-name entities (field-service software, a brewery, a jazz album), which lowers confidence.

Sources

  1. Fieldwork: Market Research Facilitiesfieldwork.com
    official
  2. Market Research Studies (join page)fieldwork.com
    official
  3. Product security pagefieldwork.com
    official
  4. Anyone have any luck recently with Fieldwork? : r/beermoneyreddit.com
    review
  5. Have you heard of fieldwork? : r/longbeachreddit.com
    review
  6. Has anyone worked with Fieldwork (focus groups)? — SurveyPolice forumforum.surveypolice.com
    review
  7. FIELDWORK CHICAGO — Yelpyelp.com
    review
  8. Complaints — Fieldwork, Inc. — BBBbbb.org
    review
  9. Fieldwork Reviews (130) — Glassdoorglassdoor.com
    review
  10. Fieldwork Software database leak — ZDNetzdnet.com
    security
  11. Credit Card Details Exposed — Seclistsseclists.org
    security
  12. Fieldwork — Field Service Management Software (different company)fieldworkhq.com
    official

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