39
G2 product reviews
across Forrester's product pages
Report
Should I Use Forrester?
Forrester is a leading global market research company that helps organizations exceed customer demands and excel with technology. Learn how Forrester can help.
Depends
DependsBuy if you're an enterprise strategy, security, or CX team with budget for analyst research and formal vendor evaluations.
Analyst research, not software: worthwhile for enterprises needing vendor evals; overkill for small teams — start with free G2 reviews.
Confidence: Medium
1,734
Glassdoor reviews
employee reviews, not customer reviews
NASDAQ: FORR
Stock listing
publicly traded research firm
Value for money
2
Opaque, sales-led pricing; price hikes publicly criticized
Feature depth
4
Broad coverage: CX, security, AI, pricing strategy research
Security posture
3
One disclosed report-theft incident; no other findings
Pros
Cons
Gotchas
- highPricing never published; consulting engagements are contracted separately from research access⁴
- mediumContracts run through procurement with SKU-based line items, per its GSA price sheet⁵
- medium2023 price increases were flagged as badly timed for existing clients⁶
- mediumHigh switching cost: paywalled research has little value once your subscription lapses
Best for
- Enterprise strategy and analyst-relations teams
- Security & risk leaders needing Wave vendor evaluations
- CX leaders benchmarking against industry indexes
- Vendors commissioning ROI and TEI studies
Not for
- Small teams wanting quick, cheap market answers
- Buyers expecting published, self-serve pricing
- Startups without a six-figure analyst budget
- Anyone shopping software — free review sites do this job
Security
No vulnerability feed and no security page found on forrester.com; one disclosed incident where hackers stole sensitive internal reports.
- Hackers stole sensitive Forrester reportsBleepingComputer reported that threat actors obtained and attempted to sell internal Forrester research documents.⁸
What users say
Customer reviews are sparse — G2 hosts 39 product reviews while Glassdoor's 1,734 reviews are employee opinions, not buyer feedback.
Alternatives
Compare Forrester with each alternative.
Gartner
Rival analyst firm with broader IT coverage; similar enterprise pricing model.
G2
Free crowd-sourced software reviews; start here before paying any analyst.
Forrester vs G2Info-Tech Research Group
Membership research aimed at mid-market IT; typically cheaper than big analysts.
Full analysis
Based on 15 public sources. Several review results were for the Subaru Forester (a car) or were employee reviews and were excluded from product scoring.
Sources
review
- Forrester Reviews (1,734) | Glassdoorglassdoor.comreview
- Forrester Software Pricing | Vendrvendr.comofficial
- Forrester GSA price sheetdms-media.ccplatform.netofficial
- Bad timing for Forrester's price increases?analystrelations.orgnews
official
- Market research firm Forrester says hackers stole sensitive reportsbleepingcomputer.comsecurity
- Forrester Security Rating | UpGuardupguard.comsecurity
news
- Forrester Case Study | Visa Directcorporate.visa.comnews
- Forrester TEI case study: Domodomo.comnews
review
- Forrester Research (NASDAQ: FORR) | MarketBeatmarketbeat.comnews
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