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Forrester Review

Depends

Should I use Forrester?

Forrester is a leading global market research company that helps organizations exceed customer demands and excel with technology. Learn how Forrester can help. - forrester.com

· 1 month ago

Buy if you're an enterprise strategy, security, or CX team with budget for analyst research and formal vendor evaluations. Skip it if you're a small team needing quick market answers — free review sites and peers like Gartner or Info-Tech cover that.

Confidence

Medium. Based on 15 public sources. Several review results were for the Subaru Forester (a car) or were employee reviews and were excluded from product scoring.

Ratings

  • Value for money
  • Ease of useNo user-experience evidence for the research platform
  • Feature depth
  • Support qualityNo customer support evidence found
  • Security posture

Pricing

Not disclosed

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • Enterprise strategy and analyst-relations teams
  • Security & risk leaders needing Wave vendor evaluations
  • CX leaders benchmarking against industry indexes
  • Vendors commissioning ROI and TEI studies

Not for

  • Small teams wanting quick, cheap market answers
  • Buyers expecting published, self-serve pricing
  • Startups without a six-figure analyst budget
  • Anyone shopping software — free review sites do this job

Gotchas - check before you buy

high

Pricing never published; consulting engagements are contracted separately from research access

medium

Contracts run through procurement with SKU-based line items, per its GSA price sheet

medium

2023 price increases were flagged as badly timed for existing clients

medium

High switching cost: paywalled research has little value once your subscription lapses

Pros and cons

Pros

  • Widely cited Wave evaluations for security and vulnerability management buying decisions
  • Broad research coverage: CX, security, AI, pricing, and vendor strategy
  • Commissioned studies quantify vendor ROI, e.g. 229% for Forter
  • Rated higher than Gartner in G2's side-by-side comparison

Cons

  • No public pricing; everything is sales-led contract negotiation
  • Research is paywalled behind expensive subscriptions
  • Price increases drew public criticism from analyst-relations professionals
  • Practitioners on Reddit debate whether Wave reports justify their cost

Sources & method

- 15 sources - No vulnerability feed and no security page found on forrester.com; one disclosed incident where hackers stole sensitive internal reports.

official x3review x5security x2news x5
  • Hackers stole sensitive Forrester reports, BleepingComputer reported that threat actors obtained and attempted to sell internal Forrester research documents.

Key stats

  • Value for money: 2/5

    Rating

  • Not disclosed

    Starting price

  • 15

    Sources

  • Analyzed

  • Value for money: 2/5. Opaque, sales-led pricing; price hikes publicly criticized
  • Ease of use. No user-experience evidence for the research platform
  • Feature depth: 4/5. Broad coverage: CX, security, AI, pricing strategy research
  • Support quality. No customer support evidence found
  • Security posture: 3/5. One disclosed report-theft incident; no other findings
  • 39 G2 product reviews across Forrester's product pages
  • 1,734 Glassdoor reviews employee reviews, not customer reviews
  • NASDAQ: FORR Stock listing publicly traded research firm

Pricing

Not disclosed

Security

No vulnerability feed and no security page found on forrester.com; one disclosed incident where hackers stole sensitive internal reports.

  • Hackers stole sensitive Forrester reportsBleepingComputer reported that threat actors obtained and attempted to sell internal Forrester research documents.⁸

What users say

Customer reviews are sparse — G2 hosts 39 product reviews while Glassdoor's 1,734 reviews are employee opinions, not buyer feedback.

Alternatives

Compare Forrester with each alternative.

  • Gartner

    Rival analyst firm with broader IT coverage; similar enterprise pricing model.

  • G2

    Free crowd-sourced software reviews; start here before paying any analyst.

    Forrester vs G2

  • Info-Tech Research Group

    Membership research aimed at mid-market IT; typically cheaper than big analysts.

Companies that use it

Full analysis

Based on 15 public sources. Several review results were for the Subaru Forester (a car) or were employee reviews and were excluded from product scoring.

Analyst research, not software: worthwhile for enterprises needing vendor evals; overkill for small teams — start with free G2 reviews.

Methodology

Based on 15 public sources. Several review results were for the Subaru Forester (a car) or were employee reviews and were excluded from product scoring.

Read how a report is made.

Sources

  1. Forrester Products | Read 39 Reviews on G2g2.com
    review
  2. Forrester vs. Gartner Comparison 2026 | G2g2.com
    review
  3. Forrester Reviews (1,734) | Glassdoorglassdoor.com
    review
  4. Forrester Software Pricing | Vendrvendr.com
    official
  5. Forrester GSA price sheetdms-media.ccplatform.net
    official
  6. Bad timing for Forrester's price increases?analystrelations.org
    news
  7. Forrester Wave: Unified Vulnerability Management, Q3 2025forrester.com
    official
  8. Market research firm Forrester says hackers stole sensitive reportsbleepingcomputer.com
    security
  9. Forrester Security Rating | UpGuardupguard.com
    security
  10. Forrester study finds 229% ROI from Forterforter.com
    news
  11. Forrester Case Study | Visa Directcorporate.visa.com
    news
  12. Forrester TEI case study: Domodomo.com
    news
  13. Gartner, Forrester or Info-Tech for research? | Reddit r/itreddit.com
    review
  14. Forrester Wave or Gartner Magic Quadrant value? | Reddit r/cybersecurityreddit.com
    review
  15. Forrester Research (NASDAQ: FORR) | MarketBeatmarketbeat.com
    news

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