shouldiuse.io

Categories

VERDICT

Should I use GetResponse?

Email Marketing Software by GetResponse - getresponse.com

Depends. Buy if you're an SMB marketer or creator who wants email, automation, and landing pages in one tool. Skip if you only send simple newsletters — MailerLite or Systeme.io do that for less.

Confidence

Medium. Based on 20+ public sources; many review snippets were truncated in the evidence set.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support qualityEvidence truncated; no reliable signal
  • Security posture

Pricing

14 days

Free trial

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • SMBs running campaigns and automation
  • Creators selling via webinars
  • E-commerce list builders

Not for

  • Solo senders who just need a basic newsletter
  • Teams avoiding lock-in and list-size pricing
  • Enterprises needing deep CRM and compliance

Gotchas - check before you buy

high

A 2024 customer-account compromise produced ~24,000 phishing emails; enable 2FA

medium

Pricing scales with contact count; costs climb as your list grows

medium

Lock-in: Reddit users describe the platform as restrictive to leave

medium

Keep its WordPress plugins updated — sensitive-data-exposure CVEs disclosed in 2025–2026

Pros and cons

Pros

  • Rated 4.3/5 on G2 across 1,141 reviews
  • Users consistently praise the intuitive interface and tagging
  • Beginner-friendly for non-marketers
  • Bundles email, automation, landing pages, webinars
  • 20+ years in email marketing

Cons

  • June 2024: attacker sent ~24,000 phishing emails from compromised account
  • 2025 sensitive-data-exposure CVEs in its WordPress plugin
  • Reviewers warn pricing can end up costing more
  • Reddit users complain about lock-in
  • Hidden fees flagged in third-party pricing reviews

Sources & method

Analyzed 9/29/2026 - 11 sources - Mixed: published security program and DPA, but a 2024 customer-account breach and 2025 WordPress plugin CVEs.

official x2review x6security x1news x2
  • June 2024 account compromise breach, An attacker compromised CoinGecko's GetResponse account and sent nearly 24,000 phishing emails to CoinGecko users.
  • CVE-2025-64272 — sensitive data exposure, Sensitive data exposure vulnerability in the GetResponse WordPress email marketing plugin, disclosed December 2025.
  • CVE-2026-24557 — Contact Form 7 GetResponse extension, Sensitive data exposure flaw in the Contact Form 7 GetResponse extension plugin.

Key stats

  • Value for money: 3/5

    Rating

  • 14 days

    Starting price

  • 11

    Sources

  • Analyzed

  • Value for money: 3/5. List-size pricing; reviewers warn costs climb
  • Ease of use: 4/5. G2 users praise intuitive interface
  • Feature depth: 4/5. Email, automation, landing pages, webinars bundled
  • Support quality. Evidence truncated; no reliable signal
  • Security posture: 3/5. 2024 breach and plugin CVEs; security program exists
  • 4.3/5 G2 rating 1,141 reviews
  • 14 days Free trial Before paid Starter+ plans
  • 20+ Years in market Per GetResponse's G2 page
  • $150M ARR Est. revenue Latka 2024 estimate

Pricing

Free trial

14 days

  • Then paid plans starting at Starter level
  • Costs scale with list size

Security

Mixed: published security program and DPA, but a 2024 customer-account breach and 2025 WordPress plugin CVEs.

  • June 2024 account compromise breachAn attacker compromised CoinGecko's GetResponse account and sent nearly 24,000 phishing emails to CoinGecko users.10
  • CVE-2025-64272 — sensitive data exposureSensitive data exposure vulnerability in the GetResponse WordPress email marketing plugin, disclosed December 2025.⁹
  • CVE-2026-24557 — Contact Form 7 GetResponse extensionSensitive data exposure flaw in the Contact Form 7 GetResponse extension plugin.

What users say

G2 reviewers consistently praise the intuitive interface and tagging, while Reddit threads flag lock-in and mixed comparisons with AWeber.

“I used both GetResponse and Aweber”
Reddit, r/marketing
“That is a lock in and feels like a...”
Reddit, r/marketing

Alternatives

Compare GetResponse with each alternative.

  • MailerLite

    Simpler, cheaper pick for basic newsletters and automation

    GetResponse vs MailerLite

  • Systeme.io

    All-in-one marketing tool marketed as a free GetResponse alternative

  • AWeber

    Lighter-weight classic newsletter tool Redditors compare it against

Companies that use it

  • CoinGecko
  • Eveline Cosmetics
  • The Photo Review
  • Med&Beauty
Full analysis

Based on 20+ public sources; many review snippets were truncated in the evidence set.

Solid SMB email marketing suite; users like the ease of use, but list-size pricing and lock-in complaints persist.

Methodology

Based on 20+ public sources; many review snippets were truncated in the evidence set.

Sources

  1. GetResponse Products | Read 1141 Reviews on G2g2.com
    review
  2. GetResponse Reviews 2026: Details, Pricing, & Featuresg2.com
    review
  3. GetResponse Review 2026 - The Right Tool for Your...emailtooltester.com
    review
  4. GetResponse Review 2026 - Is this the best tool for you?emailvendorselection.com
    review
  5. Read Customer Service Reviews of getresponse.comtrustpilot.com
    review
  6. Can you recommend GetResponse? : r/marketingreddit.com
    review
  7. GetResponse Pricing and Service Plansgetresponse.com
    official
  8. GetResponse Security Focusgetresponse.com
    official
  9. CVE-2025-64272 Detail - NVD - NISTnvd.nist.gov
    security
  10. Attacker sends nearly 24,000 phishing emails derived from compromised CoinGecko email platformtheblock.co
    news
  11. Getresponse Revenue 2024: $150M Est. ARRgetlatka.com
    news

Rate this review

Anonymous. You can change your vote.

Loading votes…

Comments

One queue. No nested comments. Give a display name first. Limit: 200 words per comment and 7 comments per day. You can edit or delete yours.

Save a name to write a comment.

0 / 200 words

No comments yet.