Should I use GetYourGuide?
Book things to do, attractions, and tours - getyourguide.com
Depends. Book here if you want one app for tours, tickets, and instant mobile confirmation — but check the operator's own website price first. Skip it if you're price-hunting or a small operator unwilling to hand over commission and pricing control.
Confidence
Medium. Based on ~25 public sources; most review snippets were truncated, so no aggregate rating figures were available. GetYourGuide is a consumer marketplace, not B2B software — advice covers both travelers and tour operators.
Ratings
- Value for money
- Ease of use
- Feature depth
- Support quality
- Security posture
Pricing
Free app; pay per booking
Traveler
ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierYes
Supplier (tour operators)Commission per booking
Best for
- →Travelers wanting one app for tours and tickets
- →Last-minute bookings with app-based tickets
- →Europe-heavy itineraries
- →Tour operators seeking global distribution
Not for
- ×Price hunters — operators' own sites often undercut
- ×Anyone booking a single attraction ticket — official sites are simpler
- ×Travelers who distrust curated on-platform reviews
- ×Small tour operators unwilling to share margin and pricing control
Gotchas - check before you buy
high
Check the operator's own website price before paying — users report markups.
medium
Don't rely solely on in-app ratings; review-removal allegations exist.
medium
Refund outcomes vary; dispute threads document charges gone wrong.
medium
Suppliers: per-booking commission eats margin; platform can deactivate listings.
Pros and cons
Pros
- +Enormous tours-and-activities inventory in a single booking app
- +Profitable at $1.2B revenue — financially stable, not a fading startup
- +Frequently ranked among 2026's best tour booking sites, especially Europe
- +Advertises 24/7 support and clear per-activity pricing
- +Seller verification via Persona to combat fraudulent operators
Cons
- −Redditors report marketplace prices higher than booking operators direct
- −A PSA thread alleges negative customer reviews get removed
- −Reliability debated across TripAdvisor, Quora, and travel forums for years
- −Operators face sudden product deactivations with revenue risk
Sources & method
Analyzed 9/27/2026 - 13 sources - No known breaches of GetYourGuide's core marketplace; runs a HackerOne vulnerability disclosure program; one 2022 CVE affected its WordPress ticketing plugin, not the platform itself.
official x1review x7security x2news x3
- CVE-2022-3609 — GetYourGuide Ticketing WordPress plugin, Admin+ Stored XSS, Authenticated admin+ stored cross-site scripting in the GetYourGuide Ticketing WordPress plugin, patched in 1.0.4. Affects the third-party WordPress plugin, not GetYourGuide's own marketplace.
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