shouldiuse.io

VERDICT

Should I use GetYourGuide?

Book things to do, attractions, and tours - getyourguide.com

Depends. Book here if you want one app for tours, tickets, and instant mobile confirmation — but check the operator's own website price first. Skip it if you're price-hunting or a small operator unwilling to hand over commission and pricing control.

Confidence

Medium. Based on ~25 public sources; most review snippets were truncated, so no aggregate rating figures were available. GetYourGuide is a consumer marketplace, not B2B software — advice covers both travelers and tour operators.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support quality
  • Security posture

Pricing

Free app; pay per booking

Traveler

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierYes
Supplier (tour operators)Commission per booking

Best for

  • Travelers wanting one app for tours and tickets
  • Last-minute bookings with app-based tickets
  • Europe-heavy itineraries
  • Tour operators seeking global distribution

Not for

  • Price hunters — operators' own sites often undercut
  • Anyone booking a single attraction ticket — official sites are simpler
  • Travelers who distrust curated on-platform reviews
  • Small tour operators unwilling to share margin and pricing control

Gotchas - check before you buy

high

Check the operator's own website price before paying — users report markups.

medium

Don't rely solely on in-app ratings; review-removal allegations exist.

medium

Refund outcomes vary; dispute threads document charges gone wrong.

medium

Suppliers: per-booking commission eats margin; platform can deactivate listings.

Pros and cons

Pros

  • Enormous tours-and-activities inventory in a single booking app
  • Profitable at $1.2B revenue — financially stable, not a fading startup
  • Frequently ranked among 2026's best tour booking sites, especially Europe
  • Advertises 24/7 support and clear per-activity pricing
  • Seller verification via Persona to combat fraudulent operators

Cons

  • Redditors report marketplace prices higher than booking operators direct
  • A PSA thread alleges negative customer reviews get removed
  • Reliability debated across TripAdvisor, Quora, and travel forums for years
  • Operators face sudden product deactivations with revenue risk

Sources & method

Analyzed 9/27/2026 - 13 sources - No known breaches of GetYourGuide's core marketplace; runs a HackerOne vulnerability disclosure program; one 2022 CVE affected its WordPress ticketing plugin, not the platform itself.

official x1review x7security x2news x3
  • CVE-2022-3609 — GetYourGuide Ticketing WordPress plugin, Admin+ Stored XSS, Authenticated admin+ stored cross-site scripting in the GetYourGuide Ticketing WordPress plugin, patched in 1.0.4. Affects the third-party WordPress plugin, not GetYourGuide's own marketplace.

Key stats

  • Value for money: 3/5

    Rating

  • Free app; pay per booking

    Starting price

  • 13

    Sources

  • Analyzed

  • Value for money: 3/5. Users report markups vs booking operators direct
  • Ease of use: 4/5. App-store reviews praise the booking experience
  • Feature depth: 4/5. Huge activity inventory plus supplier tools via Bókun
  • Support quality: 2/5. 24/7 support claimed; refund disputes common on Reddit
  • Security posture: 4/5. HackerOne VDP; CVE only in third-party WP plugin
  • $2B Valuation $194M raise, May 2023
  • $1.2B Revenue Reported profitable in 2025
  • 10M+ Customers Figure cited in profitability report
  • Tier-1 OTA Category standing Headlines 2026 'best tour sites' comparisons

Pricing

Traveler

Free app; pay per booking

  • No subscription
  • Prices vary per activity

Supplier (tour operators)

Commission per booking

  • List via supplier portal or Bókun API
  • Rate set with GetYourGuide, not public

Security

No known breaches of GetYourGuide's core marketplace; runs a HackerOne vulnerability disclosure program; one 2022 CVE affected its WordPress ticketing plugin, not the platform itself.

  • CVE-2022-3609 — GetYourGuide Ticketing WordPress plugin, Admin+ Stored XSSAuthenticated admin+ stored cross-site scripting in the GetYourGuide Ticketing WordPress plugin, patched in 1.0.4. Affects the third-party WordPress plugin, not GetYourGuide's own marketplace.10

What users say

Travelers praise the convenience and inventory, but Redditors repeatedly warn about markups versus direct booking, refund disputes, and review credibility.

“Don't trust GetYourGuide reviews - they remove negative ...”
Reddit, r/travel
“Don't book your tours on getyourguide. Google the ...”
Reddit, r/Shoestring
“Ruined by a 4-star review?”
Reddit, r/Tourguide

Companies that use it

  • International Friends
Full analysis

Based on ~25 public sources; most review snippets were truncated, so no aggregate rating figures were available. GetYourGuide is a consumer marketplace, not B2B software — advice covers both travelers and tour operators.

Legit mega-marketplace for tours and tickets. Convenient — but compare direct prices; users report markups and filtered reviews.

Methodology

Based on ~25 public sources; most review snippets were truncated, so no aggregate rating figures were available. GetYourGuide is a consumer marketplace, not B2B software — advice covers both travelers and tour operators.

Sources

  1. news
  2. news
  3. news
  4. review
  5. review
  6. review
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  8. review
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  10. security
  11. security
  12. official
  13. review

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