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GetYourGuide Review

Depends

Should I use GetYourGuide?

Book Things To Do, Attractions, and Tours - getyourguide.com

· 1 month ago

Buy it if you want one-stop tour and attraction booking in unfamiliar destinations and value convenience over price. Skip it if you're price-sensitive or trust review scores blindly — booking direct with operators is often cheaper.

Confidence

Medium. Based on ~20 public sources. Most review threads are Reddit/Trustpilot with truncated snippets; no numeric review ratings found in evidence.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support quality
  • Security posture

Pricing

Traveler

Free to browse; pay per booking

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierYes
SupplierCommission per sale

Best for

  • Travelers booking tours in unfamiliar cities
  • Last-minute attraction tickets
  • Small tour operators wanting distribution reach

Not for

  • Price-sensitive travelers — direct booking is often cheaper
  • Anyone relying on review scores without cross-checking
  • Suppliers wanting direct customer relationships
  • Travelers who need hassle-free refunds when things go wrong

Gotchas - check before you buy

high

Marketplace markup: compare the operator's direct price before booking here.

high

Review scores may be curated — negative reviews reportedly removed.

medium

Users report charge and refund disputes even after canceled plans.

medium

Suppliers face restrictions on contacting customers directly — platform owns the relationship.

Pros and cons

Pros

  • Huge catalog of tours, activities, and attractions worldwide
  • Reports profitability on $1.2B revenue — stable, established company
  • Verifies sellers with Persona to combat fraud
  • Runs a HackerOne vulnerability disclosure program

Cons

  • Prices often higher than booking directly with operators
  • Accused of removing negative reviews
  • Reported case of a tour guide misusing customer personal data
  • Strict supplier terms with penalties for missed conditions

Sources & method

- 12 sources - Established platform with bug bounty and seller verification; the CVEs found are in its WordPress supplier plugin, not the core site.

official x3review x4security x2news x3
  • GetYourGuide Ticketing WordPress plugin stored XSS (CVE-2022-3609), Authenticated admin+ stored cross-site scripting in plugin versions before 1.0.4. Patched.

Key stats

  • Value for money: 2/5

    Rating

  • Free to browse; pay per booking

    Starting price

  • 12

    Sources

  • Analyzed

  • Value for money: 2/5. Users report prices above direct-booking rates
  • Ease of use: 4/5. Polished consumer app, simple booking flow
  • Feature depth: 3/5. Massive activity catalog plus supplier API tools
  • Support quality: 2/5. Refund and charge disputes reported by users
  • Security posture: 3/5. Bug bounty, seller verification; only plugin CVEs
  • $2B Valuation 2023 funding round
  • $194M Raised May 2023 round
  • $1.2B Revenue Reported profitable (Skift)
  • 2 Public CVEs WordPress supplier plugin, not core site

Pricing

Traveler

Free to browse; pay per booking

  • No membership fees
  • Prices set per activity

Supplier

Commission per sale

  • List via GetYourGuide.supply
  • No upfront listing cost

Security

Established platform with bug bounty and seller verification; the CVEs found are in its WordPress supplier plugin, not the core site.

  • GetYourGuide Ticketing WordPress plugin stored XSS (CVE-2022-3609)Authenticated admin+ stored cross-site scripting in plugin versions before 1.0.4. Patched.⁹

What users say

Travelers find it convenient and legit but frequently report higher prices than booking direct, plus disputes over charges and censored reviews.

“Don't book your tours on getyourguide. Google the ...”
Reddit, r/Shoestring
“Don't trust GetYourGuide reviews - they remove negative ...”
Reddit, r/travel
“Is the site "Get Your Guide" legit? : r/travel”
Reddit, r/travel

Alternatives

Compare GetYourGuide with each alternative.

  • Viator

    Tripadvisor-owned rival marketplace with similar catalog; compare prices side by side

    GetYourGuide vs Viator

  • Klook

    Strong alternative for Asia-Pacific tours and attraction tickets

    GetYourGuide vs Klook

  • Booking direct with operators

    Google the tour operator itself; often cheaper than any marketplace

Full analysis

Based on ~20 public sources. Most review threads are Reddit/Trustpilot with truncated snippets; no numeric review ratings found in evidence.

Legit tour marketplace with huge selection, but you often pay a markup vs booking direct and review trust is contested.

Methodology

Based on ~20 public sources. Most review threads are Reddit/Trustpilot with truncated snippets; no numeric review ratings found in evidence.

Read how a report is made.

Sources

  1. GetYourGuide homepagegetyourguide.com
    official
  2. GetYourGuide books $194M at a $2B valuationtechcrunch.com
    news
  3. GetYourGuide reports profitability, $1.2B revenuelinkedin.com
    news
  4. GetYourGuide — Wikipediaen.wikipedia.org
    news
  5. Don't book your tours on getyourguide (r/Shoestring)reddit.com
    review
  6. Don't trust GetYourGuide reviews (r/travel)reddit.com
    review
  7. Trustpilot customer service reviewstrustpilot.com
    review
  8. GetYourGuide vs Viator for small tour operatorsjunglebee.com
    review
  9. GetYourGuide Ticketing plugin stored XSS (WPScan)wpscan.com
    security
  10. GetYourGuide Vulnerability Disclosure Programhackerone.com
    security
  11. GetYourGuide verifies sellers with Personawithpersona.com
    official
  12. Become a GetYourGuide Suppliergetyourguide.supply
    official

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