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Should I use UpKeep?

AI-Powered Maintenance Platform (CMMS) - upkeep.com

Depends. Good fit if you run a real maintenance operation needing mobile work orders and asset tracking. Skip it if you just need a checklist — a spreadsheet or basic tool is cheaper.

Confidence

Medium. Based on 14 public sources; snippets often truncated — no numeric ratings or exact prices were visible.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support qualityHelp center exists; quality unclear
  • Security posture

Pricing

Not disclosed

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • Maintenance teams in manufacturing and food production
  • Schools and campus facilities
  • Mobile-first technicians doing work orders
  • Multi-site facilities tracking assets

Not for

  • Solo techs with a few assets — a spreadsheet suffices
  • Teams wanting a simple punch list, not asset history
  • Enterprises needing legacy EAM depth (Maximo-class)
  • Guess: cost-obsessed buyers — rivals undercut on value

Gotchas - check before you buy

medium

Pricing is published but tier feature limits need checking before you commit

medium

Trustpilot hints at service problems; read recent reviews before annual commitments

low

2026 Accel-KKR growth investment often precedes repricing; lock rates early

low

CMMS migration is common in this market; verify data export before signing

Pros and cons

Pros

  • Users consistently call it extremely easy to use
  • SOC 2 Type II certified
  • Mobile-first app rated #1 maintenance app on Google Play
  • Broad suite: work orders, safety/compliance, lockout-tagout
  • 1,091 G2 reviews signal a large active user base

Cons

  • Competitors actively market themselves as better-value alternatives
  • Reviewers cite a main platform limitation
  • Trustpilot reviewers reference difficulties with the company
  • Gartner lists many alternatives; switching appears common

Sources & method

Analyzed 9/27/2026 - 14 sources - No known vulnerabilities found in the sources reviewed. UpKeep is SOC 2 Type II certified; CVEs named 'Total Upkeep' in sources belong to a different WordPress backup plugin, not UpKeep CMMS.

official x2review x7security x1news x4

Key stats

  • Value for money: 3/5

    Rating

  • Not disclosed

    Starting price

  • 14

    Sources

  • Analyzed

  • Value for money: 3/5. Rivals actively pitch better value
  • Ease of use: 4/5. Users call it extremely easy
  • Feature depth: 4/5. Work orders plus safety, LOTO, AI modules
  • Support quality. Help center exists; quality unclear
  • Security posture: 4/5. SOC 2 Type II certified
  • 1,091 G2 reviews filtered review count on G2
  • 10,000+ Customers as of July 2020
  • $36M Series B Funding plus 2026 Accel-KKR growth investment
  • SOC 2 Type II Security certification completed Jan 2024

Pricing

Not disclosed

Security

No known vulnerabilities found in the sources reviewed.

UpKeep is SOC 2 Type II certified; CVEs named 'Total Upkeep' in sources belong to a different WordPress backup plugin, not UpKeep CMMS.

What users say

Reviewers praise UpKeep's ease of use and mobile workflow, while some flag limitations and mixed Trustpilot experiences.

“Extremely easy to use”
Capterra review
“I love how UpKeep gives”
G2 review
“Currently we use "upkeep"”
Reddit, r/maintenance

Companies that use it

  • Sunset Grown
  • Ground-Up
Full analysis

Based on 14 public sources; snippets often truncated — no numeric ratings or exact prices were visible.

Capable, easy-to-use CMMS for maintenance teams. Overkill for tiny ops, and rivals claim better value.

Methodology

Based on 14 public sources; snippets often truncated — no numeric ratings or exact prices were visible.

Sources

  1. review
  2. review
  3. review
  4. review
  5. review
  6. review
  7. official
  8. official
  9. UpKeep Trust Centertrust.upkeep.com
    security
  10. news
  11. news
  12. news
  13. news
  14. review

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