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Report

Should I Use HP Official Store (Laptops, Desktops, Printers, Ink)?

hp.com·Analyzed 13 hours ago··Based on 9 sources

Learn about HP laptops, pc desktops, printers, accessories and more at the Official HP® Website

Depends

Depends

Buy for everyday laptops, desktops, and printers — the catalog, financing, and return policy are solid.

Huge hardware catalog and real deals, but ink lock-in, printer patch burden, and weak support reviews. Fine for basics.

Confidence: Medium

827 reviews

Trustpilot reviews

Most reviewers report being let down

$7.99/mo

Printer + ink plan

HP All-In Plan: printer, ink, 24/7 support

$5K–$250K

Business financing

36-month fair market value deals

1939

Founded

Palo Alto, CA; HP Inc. after 2015 split

Value for money3

Frequent discounts, but ink lock-in raises total cost

Ease of use4

Free delivery, 30-day returns, easy checkout

Feature depth5

Catalog spans budget laptops to enterprise workstations

Support quality2

Trustpilot cites long waits, unhelpful replies

Security posture2

Repeated printer RCE flaws need prompt firmware patching

Pros

  • Massive catalog: budget laptops to high-end workstations¹
  • Free delivery and 30-day returns on store orders²
  • Printer, ink delivery, and 24/7 support from $7.99/month¹
  • Business financing: $5,000–$250,000 over 36 months
  • Wolf Security hardware protection on business devices¹

Cons

  • Trustpilot: most of 827 reviewers report faulty hardware⁴
  • Support reviews cite long waits and unhelpful replies⁴
  • Blocks third-party ink cartridges; CEO defends lock-in⁷
  • Fined ~$13.1M for bid-rigging with resellers⁸
  • Wormable printer bug hit 150+ models before patching⁵

Gotchas

  • highThird-party cartridges get permanently blocked; budget for HP ink
  • highPrinter firmware needs constant updates for critical RCE bugs⁶
  • mediumMSRP strikethroughs may overstate savings; compare street prices
  • mediumInk subscriptions auto-ship; infrequent print users overpay¹

Best for

  • Home users buying a basic laptop or printer
  • Businesses financing $5K–$250K hardware fleets
  • Households wanting ink auto-delivery

Not for

  • Anyone printing cheaply with third-party ink — HP blocks it
  • Teams without printer patching discipline — recurring RCE flaws
  • Buyers who need fast, competent warranty support
  • Occasional print users — subscriptions cost more than carts of ink

Pricing

HP All-In Plan

$7.99/mo

  • New printer included
  • Ink auto-delivery
  • 24/7 support

Business financing (FMV)

$5,000–$250,000 / 36 mo

  • Fair market value deals
  • Excludes printers and print accessories

UK financing

0% APR over £599

  • 36 months interest-free
  • 23.9% purchase rate applies

Security

Recurring HP printer vulnerabilities — patch firmware promptly, especially on networked fleets.

  • Managed printer RCE and privilege escalationPostScript print jobs can trigger remote code execution and elevation of privilege.
  • Wormable printer bug (CVE-2021-39238)Self-replicating exploit affected 150+ multifunction printer models.⁵
  • Critical firmware flaws (2022)Three critical vulnerabilities required firmware updates across many printer models.⁶
  • Faxploit inkjet RCEMaliciously crafted files sent to affected inkjet printers could execute code.

What users say

Trustpilot reviewers overwhelmingly report faulty hardware, unreliable wireless, and slow, unhelpful support.

“most reviewers were let down by their experience overall”
— Trustpilot, hp.com summary
“Consumers frequently complained about severely faulty hardware, highly unreliable wireless connections, and electronic devices breaking down shortly after”
— Trustpilot, hp.com summary
“Consumers frequently complained about unhelpful customer support, enduring long waiting times, and experiencing communication delays”
— Trustpilot, support.hp.com summary

Alternatives

Compare HP Official Store (Laptops, Desktops, Printers, Ink) with each alternative.

Newegg

Broad HP selection, frequent deals, tech-savvy support

Guess: refurbished Dell/Lenovo business laptops

Comparable specs, often better business support records

Full analysis

Based on 15+ public sources; review quotes are Trustpilot summary text, not individual verbatim posts.

Sources

  1. Official HP Storehp.com
    official
  2. HP Computer and Laptop Storehp.com
    official
  3. HP Reviews — Trustpilottrustpilot.com
    review
  4. support.hp.com Reviews — Trustpilottrustpilot.com
    review
  5. HP patches wormable printer bug — The Recordtherecord.media
    security
  6. Critical HP printer firmware flaws — Malwarebytesmalwarebytes.com
    security
  7. HP CEO on third-party ink blocking — Tom's Hardwaretomshardware.com
    news
  8. HP fined for printer bid-rigging — PCPerpcper.com
    news
  9. HP Inc. — Wikipediaen.wikipedia.org
    official

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