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Should I use ID Agent?

Cybersecurity & Digital Risk Protection Solutions - idagent.com

Depends. Solid dark web monitoring and phishing-training suite for MSPs reselling security services under Kaseya ownership. Direct buyers, small businesses, and teams wary of the Kaseya ecosystem should look elsewhere.

Confidence

Medium. Based on ~30 public sources; most review text is truncated snippets, so sentiment is directionally useful but detail is thin.

Ratings

  • Value for money
  • Ease of useNo usable usability evidence in sources
  • Feature depth
  • Support qualityNo support-quality evidence found
  • Security postureOnly a product security page; no findings either way

Pricing

Dark Web ID

Not published; demo/quote via MSP

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free option (unclear)$0/mo listed on one ID Agent marketing page

Best for

  • MSPs reselling security services
  • IT providers monitoring client credentials
  • Phishing simulation programs
  • Kaseya-stack shops

Not for

  • Small businesses wanting direct self-serve purchase
  • Buyers needing transparent published pricing
  • Teams avoiding the Kaseya ecosystem
  • Orgs without an MSP relationship

Gotchas - check before you buy

medium

Kaseya ownership: Reddit users report marketing ads inside paid services.

medium

Kaseya double-billing complaints reported; verify invoicing carefully if bundling with Kaseya tools.

medium

Pricing is unpublished; expect a demo or MSP quote. One marketing page shows a 'Free $0/mo' option.

low

No direct purchase path; you depend on your MSP's markup and attention.

Pros and cons

Pros

  • Dark Web ID monitors the dark web for exposed MSP client credentials
  • BullPhish ID phishing simulation and training available in eight languages
  • Broad platform adds email security (Graphus) and identity management (Passly)
  • Integrates with Kaseya audit tooling for MSP workflows

Cons

  • Kaseya-owned; Reddit users report ads inside paid services
  • MSP community questions company longevity and direction
  • Kaseya double-billing complaints exist among MSPs
  • No published pricing on any review site
  • Channel-only sales; direct buyers must route through an MSP

Sources & method

Analyzed 10/03/2026 - 14 sources - No known vulnerabilities found in the sources reviewed.

official x6review x6news x2

Key stats

  • Value for money: 2/5

    Rating

  • Not published; demo/quote via MSP

    Starting price

  • 14

    Sources

  • Analyzed

  • Value for money: 2/5. No published pricing; Kaseya billing complaints surface on Reddit
  • Ease of use. No usable usability evidence in sources
  • Feature depth: 4/5. Broad suite: dark web, training, email security, IAM
  • Support quality. No support-quality evidence found
  • Security posture. Only a product security page; no findings either way
  • Kaseya Owner Terms cover Dark Web ID, BullPhish ID, Graphus
  • 4 Core products Dark Web ID, BullPhish ID, Graphus, Passly
  • 8 Training languages BullPhish ID course languages
  • None Published pricing Quote/demo-based, sold through MSPs

Pricing

Dark Web ID

Not published; demo/quote via MSP

  • Capterra lists no pricing
  • Sold through MSP channel

Free option (unclear)

$0/mo listed on one ID Agent marketing page

  • Details and scope unclear from public sources

Security

No known vulnerabilities found in the sources reviewed.

Companies that use it

  • Computer Concepts USA13
Full analysis

Based on ~30 public sources; most review text is truncated snippets, so sentiment is directionally useful but detail is thin.

MSP-focused dark web monitoring + phishing training, Kaseya-owned. Good via an MSP; weak for direct buyers wanting transparent pricing.

Methodology

Based on ~30 public sources; most review text is truncated snippets, so sentiment is directionally useful but detail is thin.

Sources

  1. ID Agent: Cybersecurity & Digital Risk Protection Solutionsidagent.com
    official
  2. Dark Web Monitoring for MSPsidagent.com
    official
  3. Security Awareness Training — BullPhish IDidagent.com
    official
  4. Product security pageidagent.com
    official
  5. BullPhish ID courses in eight languagesidagent.com
    news
  6. Kaseya press release: Passly added to ID Agent platformkaseya.com
    news
  7. IdAgent and longevity : r/mspreddit.com
    review
  8. Annoyed by advertising inside PAID services : r/mspreddit.com
    review
  9. Kaseya Double-Billing Agents - Need Help : r/mspreddit.com
    review
  10. Dark Web ID Reviews, Pros & Cons — Capterracapterra.com
    review
  11. Dark Web ID Pricing, Reviews & Features — Capterra NZcapterra.co.nz
    review
  12. BullPhish ID Software Reviews, Demo & Pricingsoftwareadvice.com
    review
  13. Computer Concepts USA case studyidagent.com
    official
  14. How to Grow Your Revenue with Dark Web IDgo.idagent.com
    official

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