shouldiuse.io

New check

Comparison

ID Agent vs KnowBe4

ID Agent and KnowBe4 both land on Depends.

KnowBe4

knowbe4.com

Depends
Confidence: Medium

Mid-market and enterprise security teams get the category's deepest, most-proven phishing training platform . if they have admin time and tolerance for negotiated pricing.

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ID Agent versus KnowBe4
CompareID AgentKnowBe4
VerdictDependsDepends
Best forMSPs reselling security servicesMid-market IT/security teams
Who it's not forSmall businesses wanting direct self-serve purchaseTiny teams that just need occasional phishing tips . badly overkill
PrivacyNo known public vulnerabilities found in the sources reviewed.⁴No active breach; several patched CVEs (2020-2024) plus two vendor-disclosed incidents in 2024-25.
Support qualityNo support-quality evidence found1.9/5 Trustpilot suggests support gripes
Public sentimentMSP users on Reddit question ID Agent's direction under Kaseya, complaining about marketing inside paid products and billing issues.⁷Reviews praise the training content and category leadership, while a vocal minority of MSPs and sysadmins complain about complexity and switch to alternatives.16
Biggest gotchaKaseya ownership: Reddit users report marketing ads inside paid services.⁸Pricing is not public; expect per-seat annual quotes and negotiation

Pick ID Agent when

  • MSPs reselling security services
  • IT providers monitoring client credentials
  • Phishing simulation programs
  • Kaseya-stack shops

When ID Agent is not a fit

  • Small businesses wanting direct self-serve purchase
  • Buyers needing transparent published pricing
  • Teams avoiding the Kaseya ecosystem
  • Orgs without an MSP relationship

Pick KnowBe4 when

  • Mid-market IT/security teams
  • Compliance-heavy industries (healthcare, finance)
  • Enterprises running phishing simulations at scale
  • MSPs managing multiple client tenants

When KnowBe4 is not a fit

  • Tiny teams that just need occasional phishing tips . badly overkill
  • Buyers who want transparent public pricing before talking to sales
  • Orgs with no dedicated admin to own the program
  • Anyone wanting plug-and-play without running ongoing campaigns

Sources

  1. ID Agent: Cybersecurity & Digital Risk Protection Solutionsidagent.com
    official
  2. Dark Web Monitoring for MSPsidagent.com
    official
  3. Security Awareness Training . BullPhish IDidagent.com
    official
  4. Product security pageidagent.com
    official
  5. BullPhish ID courses in eight languagesidagent.com
    news
  6. Kaseya press release: Passly added to ID Agent platformkaseya.com
    news
  7. IdAgent and longevity : r/mspreddit.com
    review
  8. Annoyed by advertising inside PAID services : r/mspreddit.com
    review
  9. Kaseya Double-Billing Agents - Need Help : r/mspreddit.com
    review
  10. Dark Web ID Reviews, Pros & Cons . Capterracapterra.com
    review
  11. Dark Web ID Pricing, Reviews & Features . Capterra NZcapterra.co.nz
    review
  12. BullPhish ID Software Reviews, Demo & Pricingsoftwareadvice.com
    review
  13. Computer Concepts USA case studyidagent.com
    official
  14. How to Grow Your Revenue with Dark Web IDgo.idagent.com
    official
  15. KnowBe4 homepageknowbe4.com
    official
  16. G2 reviews . KnowBe4 Security Awareness Trainingg2.com
    review