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Laserfiche Review

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Should I use Laserfiche?

Get work done faster with Laserfiche, the leading provider of AI-powered document management and process automation. Through powerful workflows, electronic forms, document management and analytics, Laserfiche accelerates processes enterprise-wide. - laserfiche.com

· 2 days ago

Buy it if you're a government agency or mid-to-large org drowning in paper processes and can fund implementation and admins. Skip it if you're a small team that just needs organized files — it's expensive, quote-priced overkill.

Confidence

Medium. Based on 40+ public sources; many review snippets were truncated to fragments.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support qualityNo evidence in reviewed sources
  • Security posture

Pricing

~$73/user/mo

Professional

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Enterprise / Advanced SecurityCustom quote

Best for

  • Government agencies and municipalities
  • Records-heavy departments
  • Regulated industries needing GovRAMP compliance
  • Mid-to-large orgs automating forms and workflows

Not for

  • Small teams that just need a shared file store
  • Startups wanting transparent, self-serve pricing
  • Buyers unwilling to fund implementation projects and admins
  • Solo users or tiny budgets

Gotchas - check before you buy

medium

Tier counts differ by source: 3 on G2, 6 on Capterra, 7 on TrustRadius. Packaging is confusing.

medium

Advanced Enterprise Security (multi-region DR, GovRAMP) is a paid add-on, not core.

medium

Implementation runs as a formal project; competitors advertise faster time-to-value.

medium

Per-user pricing draws ROI head-to-head losses against cheaper document management rivals.

Pros and cons

Pros

  • Leader in Gartner's 2025 Document Management Magic Quadrant
  • 2025 Gartner Peer Insights Customers' Choice for document management
  • Ranked #1 for usability and recommendation in G2's Fall 2026 report
  • Users praise the workflow capabilities in reviews
  • GovRAMP-ready, multi-region disaster recovery for regulated industries

Cons

  • No published pricing; quotes come through resellers
  • Implementation is a structured project, not a quick rollout
  • Advanced security and disaster recovery cost extra as add-ons
  • Comparison sites repeatedly flag cheaper rivals for budget buyers

Sources & method

- 10 sources - Mature government-focused security program; two disclosed 2021 Forms vulnerabilities were patched; advanced DR/GovRAMP add-on launched Aug 2026.

official x1review x4security x2news x3
  • Forms Portal file upload vulnerability, Disclosed and patched via Laserfiche KB in August 2021.
  • Vulnerability led to ad injection on government sites, A 2021 Laserfiche software vulnerability was exploited to host porn ads on government websites.
  • Customer-site cyberattack (Southold, NY), Town of Southold's Laserfiche access remained suspended after a January 2026 cyberattack; a customer incident, not a confirmed product flaw.

Key stats

  • Value for money: 2/5

    Rating

  • ~$73/user/mo

    Starting price

  • 10

    Sources

  • Analyzed

  • Value for money: 2/5. Quote-based pricing; comparison sites favor cheaper rivals on ROI
  • Ease of use: 4/5. Ranked #1 usability in G2 Fall 2026 report
  • Feature depth: 5/5. ECM, workflows, e-forms, analytics, AI agents
  • Support quality. No evidence in reviewed sources
  • Security posture: 3/5. GovRAMP-ready add-on, but 2021 Forms vulnerabilities disclosed
  • 1,426 Gartner Peer Insights reviews in-depth reviews
  • 1,248+ G2 reviews across Laserfiche products
  • ~$73/user/mo Starting price Professional plan, third-party estimate
  • Leader Analyst standing Gartner Document Management MQ, Feb 2025

Pricing

Professional

~$73/user/mo

  • Third-party estimate, not official pricing
  • Entry tier; confirm scope with reseller

Enterprise / Advanced Security

Not disclosed

  • Multi-region disaster recovery
  • GovRAMP-ready compliance
  • Sold as an add-on

Security

Mature government-focused security program; two disclosed 2021 Forms vulnerabilities were patched; advanced DR/GovRAMP add-on launched Aug 2026.

  • Forms Portal file upload vulnerabilityDisclosed and patched via Laserfiche KB in August 2021.⁷
  • Vulnerability led to ad injection on government sitesA 2021 Laserfiche software vulnerability was exploited to host porn ads on government websites.⁸
  • Customer-site cyberattack (Southold, NY)Town of Southold's Laserfiche access remained suspended after a January 2026 cyberattack; a customer incident, not a confirmed product flaw.⁹

What users say

Users across G2, Capterra, and Gartner Peer Insights (1,400+ reviews) consistently praise ease of use and workflow capabilities.

“I like Laserfiche's ease”
G2 review
“I love Laserfiche for it”
G2 review

Alternatives

Compare Laserfiche with each alternative.

  • SentryFile

    Budget pick when cost drives the decision

Companies that use it

  • City of Denton, TX10
  • University of Southern California
  • Town of Southold, NY⁹
  • City of Portsmouth, VA
Full analysis

Based on 40+ public sources; many review snippets were truncated to fragments.

Enterprise document management + workflow automation. Built for government; quote-based pricing and overkill for small teams.

Methodology

Based on 40+ public sources; many review snippets were truncated to fragments.

Read how a report is made.

Sources

  1. Laserfiche Reviews 2026 — G2g2.com
    review
  2. Laserfiche Reviews & Ratings — Gartner Peer Insightsgartner.com
    review
  3. Laserfiche Pricing 2026 — Capterracapterra.com
    review
  4. Laserfiche Named a Leader in Gartner's Document Management MQreworked.co
    news
  5. Laserfiche Pricing: Complete Breakdown & Cost Analysisflowforma.com
    review
  6. Laserfiche Launches Advanced Enterprise Securitymorningstar.com
    news
  7. Laserfiche Forms Portal File Upload Vulnerabilitysupport.laserfiche.com
    security
  8. Laserfiche vulnerability prompts porn ad hosting in government sitesscworld.com
    security
  9. Southold Laserfiche access suspended after cyberattacksuffolktimes.timesreview.com
    news
  10. City of Denton, TX customer storylaserfiche.com
    official

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