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Report

Should I Use LG Electronics?

lg.com·Analyzed 6 days ago··Based on 10 sources

Life's Good with LG. Shop online at LG.com US to find exclusive deals on the latest home entertainment and appliances.

Verdict

Depends

Buy LG when the specific model reviews well and the outlet price is right — OLED TVs and appliances are competitive hardware.

Confidence: High

Skip it if responsive warranty service or smart-device privacy matter to you; support complaints are pervasive.

Great hardware, shaky support: buy LG TVs/appliances on deals, but never count on easy warranty repairs.

Key stats

  • Value for money: 3/5

    Rating

  • Not disclosed

    Starting price

  • 10

    Sources

  • Analyzed

  • Value for money: 3/5. Frequent outlet deals; widely discounted at retailers
  • Ease of use. No usable evidence in sources
  • Feature depth: 4/5. Huge TV, appliance, smart lineup; frequent generations
  • Support quality: 1/5. Repeated 'worst support ever' reports across platforms
  • Security posture: 2/5. 2024 breach notice plus several CVEs
  • 1958 Founded as GoldStar, later LG
  • ~$61B Group revenue per brand analysis
  • 3,194+ Trustpilot reviewers LG Global page
  • Multiple J.D. Power awards claimed on LG appliance page

Pricing

Not disclosed

Best for and not for

Best for

  • OLED TV upgraders
  • Appliance bundle deal hunters
  • Small offices buying commercial displays
  • Outlet bargain shoppers

Not for

  • Anyone counting on fast warranty repairs
  • Privacy-sensitive smart TV buyers
  • Buy-it-for-life repairability seekers
  • Buyers who need hassle-free returns

Biggest gotcha

  • highOut-of-warranty repairs use flat-rate pricing owners report disputing
  • highThinQ app flaw reportedly exposed about 1 million devices to spying
  • mediumRetailers like Walmart, Amazon, Target often undercut's 'exclusive deals'
  • mediumPremium Care extended coverage costs extra against a weak service record

Pros

  • Broad one-stop lineup: OLED TVs, appliances, smart home tech
  • Outlet pricing and bundle deals cut costs⁸
  • Loyal owners upgrade within the brand, e.g. G2 OLED to G5
  • Runs a public product-security reporting program
  • Claims J.D. Power awards for appliances

Cons

  • Customer service repeatedly called the worst ever²
  • Warranty disputes common enough to spawn dedicated complaint groups
  • 2024 US data breach notification issued⁶
  • TVs and monitors accused of surveillance and forced bloatware⁴
  • Active BBB complaint profile

Security

Real findings: multiple CVEs, a 2024 US breach notice, and unresolved surveillance allegations on smart TVs.

  • LG SmartShare SQL injection (CVE-2026-15929)Improper neutralization enabling SQL injection, per SentinelOne and university CVE databases.⁵
  • 2024 LG Electronics USA data breachMassachusetts breach notification filed; contractor breach reportedly exposed source code.⁶
  • smartThinkQ/ThinQ vulnerabilityBitdefender reported a flaw that could turn 1 million devices into 'digital spies'.
  • CVE-2025-10538Listed on NVD; reviewed description was truncated.

What users say

Hardware, especially OLED TVs, earns loyal praise, but customer service and warranty support draw unusually widespread anger.

“LG - the worst product support I've ever experienced”
Reddit, r/BuyItForLife
“LG Electronics has the worst customer service EVER!”
Reddit, r/hometheater
“We love LG electronics.”
Houzz discussion

Methodology

Based on ~50 public sources; snippets were truncated, so some quotes come from post titles.

Sources

  1. LG Global Trustpilot reviewstrustpilot.com
    review
  2. LG Customer Service is the worst I've ever experienced (Reddit)reddit.com
    review
  3. LG — worst product support (Reddit)reddit.com
    review
  4. LG TVs said to surveil users (Reddit)reddit.com
    review
  5. CVE-2026-15929 LG SmartShare SQL injectionsentinelone.com
    security
  6. LG USA data breach notice (Mass.gov)mass.gov
    security
  7. LG Product Securitylgsecurity.lge.com
    official
  8. LG Outlet Pricinglg.com
    official
  9. LG Group history and revenue analysisthebrandhopper.com
    news
  10. LG Electronics — Wikipediaen.wikipedia.org
    news

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