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LG Electronics versus Samsung
Compare	LG Electronics	Samsung
Verdict	Depends	Depends
Best for	OLED TV upgraders	Flagship Galaxy phone buyers
Who it's not for	Anyone counting on fast warranty repairs	Budget phone buyers . reviewers and Redditors pan Samsung's cheaper lines
Privacy	Real findings: multiple CVEs, a 2024 US breach notice, and unresolved surveillance allegations on smart TVs.^⁵	Active threat history: exploited zero-days and spyware campaigns against Galaxy devices, plus 2022 customer-data breaches.
Support quality	Repeated 'worst support ever' reports across platforms	ACSI #1 mobile service; appliance complaints persist
Public sentiment	Hardware, especially OLED TVs, earns loyal praise, but customer service and warranty support draw unusually widespread anger.^¹	Opinions split sharply: flagships and premium screens earn praise, while budget phones, appliances, and pricing practices draw repeated owner complaints.
Biggest gotcha	Out-of-warranty repairs use flat-rate pricing owners report disputing	CVE-2025-21042 was actively exploited for spyware; patch Galaxy devices immediately

Pick LG Electronics when

OLED TV upgraders
Appliance bundle deal hunters
Small offices buying commercial displays
Outlet bargain shoppers

When LG Electronics is not a fit

Anyone counting on fast warranty repairs
Privacy-sensitive smart TV buyers
Buy-it-for-life repairability seekers
Buyers who need hassle-free returns

Pick Samsung when

Flagship Galaxy phone buyers
Premium OLED/QLED TV shoppers
All-Samsung ecosystem households
Businesses standardizing on Knox-managed devices

When Samsung is not a fit

Budget phone buyers . reviewers and Redditors pan Samsung's cheaper lines
Deal hunters who need price-match guarantees
Buyers sensitive to trade-in promo fine print
Privacy-cautious buyers given the breach history

Sources

LG Global Trustpilot reviewstrustpilot.com
review
LG Customer Service is the worst I've ever experienced (Reddit)reddit.com
review
LG . worst product support (Reddit)reddit.com
review
LG TVs said to surveil users (Reddit)reddit.com
review
CVE-2026-15929 LG SmartShare SQL injectionsentinelone.com
security
LG USA data breach notice (Mass.gov)mass.gov
security
LG Product Securitylgsecurity.lge.com
official
LG Outlet Pricinglg.com
official
LG Group history and revenue analysisthebrandhopper.com
news
LG Electronics . Wikipediaen.wikipedia.org
news
The 5 Best Samsung TVs of 2026 - RTINGSrtings.com
review
Samsung Mobile Phone Reviews - PCMagpcmag.com
review
Samsung Reviews - Reviews.io (4,606 reviews)reviews.io
review
Samsung Reviews - Trustpilottrustpilot.com
review
Opinions on Samsung Appliances - Redditreddit.com
review
Shady pricing advertising in Samsung Shop app - Redditreddit.com
review