shouldiuse.io

Categories

VERDICT

Macys Review

Depends

Should I use Macys?

Not disclosed - macys.com

· 9 hours ago

Worth it in-store for major-brand sales if you watch pricing closely. Skip macys.com for critical orders and never save payment details given the breach history.

Confidence

Medium. Based on 30+ public sources including Trustpilot, Reddit, breach reports, and retail news.

Ratings

  • Value for money
  • Ease of use
  • Feature depthNo comparable evidence in sources
  • Support quality
  • Security posture

Pricing

Not disclosed

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • In-store sale hunters for major brands
  • Home goods and mattress deal seekers
  • Coupon-stacked shoppers

Not for

  • Anyone saving cards on
  • Buyers needing reliable online fulfillment
  • Trend-focused Gen Z shoppers
  • Price-consistency sticklers

Gotchas - check before you buy

high

Three breaches or attacks since 2018 — avoid storing payment info on the site

medium

Site promo text renders as 'undefined% off' — glitchy discount display

medium

Shoppers report different prices in-store vs online

medium

2024 lawsuit over facial-recognition wrongful arrest at stores

Pros and cons

Pros

  • Huge brand assortment: clothing, home, and electronics under one roof
  • Operating since 1858; long-established national retailer
  • In-store pickup offered alongside online ordering

Cons

  • Trustpilot rating of 2.0, rated Poor
  • 2018 breach, 2019 Magecart skimming, 2025 Clop ransomware claim
  • Widespread complaints about online order fulfillment
  • Accused of marking up over MSRP and deceptive pricing
  • Declining quality reported by longtime shoppers

Sources & method

- 12 sources - Checkered record: 2018 breach, 2019 Magecart skimming, Nov 2025 Clop ransomware claim; no security page found.

review x6security x4news x2
  • 2018 data security breach, suffered a data security breach affecting a small number of online customers.
  • Magecart breach (2019), Online customers hit by Magecart card-skimming attack starting October 2019.
  • Clop ransomware attack (Nov 2025), Clop ransomware attack reported against.
  • Facial recognition lawsuit (2024), Macy's and Sunglass Hut sued over wrongful arrest tied to facial recognition.

Key stats

  • Value for money: 2/5

    Rating

  • Not disclosed

    Starting price

  • 12

    Sources

  • Analyzed

  • Value for money: 2/5. Markup-over-MSRP and gouging complaints from shoppers
  • Ease of use: 2/5. Online ordering widely called horrible
  • Feature depth. No comparable evidence in sources
  • Support quality: 2/5. Trustpilot 2.0; service-refusal complaints
  • Security posture: 1/5. Three breaches or attacks since 2018
  • 2.0/5 Trustpilot rating rated 'Poor' for www.macys.com
  • 51 Reviews.io reviews collected on macys.com
  • US$24.43 Stock price NYSE: M
  • 1858 Founded one of the oldest US department stores

Pricing

Not disclosed

Security

Checkered record: 2018 breach, 2019 Magecart skimming, Nov 2025 Clop ransomware claim; no security page found.

  • 2018 data security breachsuffered a data security breach affecting a small number of online customers.⁸
  • Magecart breach (2019)Online customers hit by Magecart card-skimming attack starting October 2019.⁷
  • Clop ransomware attack (Nov 2025)Clop ransomware attack reported against.⁹
  • Facial recognition lawsuit (2024)Macy's and Sunglass Hut sued over wrongful arrest tied to facial recognition.10

Alternatives

Compare Macys with each alternative.

  • Costco

    Guess: better home-goods value, generous return policy

Companies that use it

  • eufy
  • Hotel Collection
  • Good American
Full analysis

Based on 30+ public sources including Trustpilot, Reddit, breach reports, and retail news.

Department-store giant past its prime: 2.0/5 Trustpilot, 3 breaches since 2018. Shop sales in-store; skip saved cards.

Methodology

Based on 30+ public sources including Trustpilot, Reddit, breach reports, and retail news.

Read how a report is made.

Sources

  1. Read Customer Service Reviews of www.macys.comtrustpilot.com
    review
  2. Macys.com Reviews - 51 Genuine Customer Reviewsreviews.io
    review
  3. Macy's Online Shopping is Horriblereddit.com
    review
  4. Price Gouging Macys.... Deceptive sellingreddit.com
    review
  5. Macy's marking up over MSRPreddit.com
    review
  6. Declining Qualityreddit.com
    review
  7. Macy's Online Customers Hit by Magecart Breachinfosecurity-magazine.com
    security
  8. Macys.com suffers a data security breachdigitalcommerce360.com
    security
  9. Clop Ransomware Attack Hits MACYS.COMdexpose.io
    security
  10. Macy's and Sunglass Hut sued over facial recog arresttheregister.com
    security
  11. Macy's Is Raising Prices as Tariffs Erode Sales and Profitsretailwire.com
    news
  12. Photos: Macy's through the yearswape.com
    news

Rate this review

Anonymous. You can change your vote.

Loading votes…

Comments

One queue. No nested comments. Give a display name first. Limit: 200 words per comment and 7 comments per day. You can edit or delete yours.

Save a name to write a comment.

0 / 200 words

No comments yet.