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Should I Use Make?

make.com·Analyzed 1 hour ago·Based on 13 sources

Visual automation platform (formerly Integromat) for building multi-step app workflows

Depends

Depends

Buy if you run complex, multi-step automations and will actively track credit usage.

Powerful visual automation for complex workflows; credit-based pricing demands real math. Overkill for simple connections.

Confidence: Medium

$12/mo

Starting price

Core plan, credit-based usage

Yes

Free tier

Paid plans start above a free level

Credits

Pricing model

Replaced operations-based pricing Aug 27

2012

Founded

As Integromat; rebranded to Make

Value for money3

Cheap entry tier; credit burn and hidden costs draw warnings

Ease of use4

Visual builder consistently praised across reviews

Feature depth4

Handles multi-step cases users say Zapier can't

Security posture4

Dedicated security program; no public vulns found

Pros

  • Visual workflow builder handles complex, branching automations⁵
  • Consistently praised for ability to connect many apps and services³
  • Users switch from Zapier when it can't handle their workflows¹

Cons

  • Credit-based pricing is hard to predict
  • Recent switch from operations to credits disrupted existing customers⁹
  • Capterra listing shows reviews flagged as incentivized⁴

Gotchas

  • highReal monthly cost requires 'real math'; usage spikes can outgrow your plan quickly⁸
  • mediumPricing switched from operations to credits on Aug 27; old budgets no longer apply⁹
  • mediumThird-party guides warn of hidden costs and unpredictable credit burn — model usage first⁷

Best for

  • Ops teams with multi-step, branching automations
  • Teams outgrowing Zapier's complexity limits
  • Agencies building client workflows
  • Non-developers connecting many SaaS apps

Not for

  • Anyone needing one or two simple app connections
  • Non-technical buyers wanting plug-and-play simplicity
  • Teams that hate usage-based billing surprises
  • Buyers unwilling to model credit burn before committing

Companies that use it

  • Bunch Capital12

Pricing

Free

$0

  • Limited usage before paid tiers
  • Good for testing scenarios

Core

~$12/mo

  • Entry paid tier
  • Credit-based usage billing

Security

No known public vulnerabilities found in the sources reviewed.

What users say

Users praise Make's visual builder and breadth of app connections, often adopting it after hitting Zapier's limits on complex workflows.

“Zapier could not handle”
— Trustpilot reviewer

Alternatives

Compare Make with each alternative.

n8n

Self-hostable option for technical teams controlling costs

Make vs n8n
Full analysis

Based on 13 public sources; many review snippets were truncated, so no numeric ratings could be verified.

Sources

  1. Make Reviews | Trustpilottrustpilot.com
    review
  2. Make Reviews | G2g2.com
    review
  3. Make Reviews | Gartner Peer Insightsgartner.com
    review
  4. Make Reviews | Capterracapterra.com
    review
  5. Make Review | Lindylindy.ai
    news
  6. Make.com pricing: Is it worth it? | Zapierzapier.com
    news
  7. Make.com Pricing Explained | AllTomatealltomate.com
    news
  8. Make.com Pricing: Real Costs | FlowBuilderHQflowbuilderhq.com
    news
  9. Pricing & Subscription Packages | Makemake.com
    official
  10. Automation Security & Compliance | Makemake.com
    security
  11. Security at Make (enterprise PDF)make.com
    security
  12. Make success story: Bunch Capitalmake.com
    official
  13. Best Make alternatives | Relay.apprelay.app
    news

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