Comparison

Make vs Zapier

Make and Zapier both land on Depends.

Make

Depends

Confidence: Medium

Buy if you run complex, multi-step automations and will actively track credit usage.

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Zapier

Depends

Confidence: Low

Buy if you need many cross-app automations or IT-governed AI agents; skip it for one or two simple connections.

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Make versus Zapier
Compare	Make	Zapier
Verdict	Depends	Depends
Best for	Ops teams with multi-step, branching automations	Ops teams automating across many SaaS apps
Who it's not for	Anyone needing one or two simple app connections	Teams needing one or two simple automations . use native integrations
Privacy	No known public vulnerabilities found in the sources reviewed.¹⁰	No known public vulnerabilities found in the sources reviewed.¹⁶
Support quality	No support evidence in reviewed sources	Expert onboarding offered; no quality data
Public sentiment	Users praise Make's visual builder and breadth of app connections, often adopting it after hitting Zapier's limits on complex workflows.^¹	Testimonials praise no-code speed and automation ROI, but no independent user review data surfaced.¹⁵
Biggest gotcha	Real monthly cost requires 'real math'; usage spikes can outgrow your plan quickly^⁸	No pricing shown on reviewed pages; task-based pricing historically scales fast with volume. (Guess)¹⁶

Pick Make when

Ops teams with multi-step, branching automations
Teams outgrowing Zapier's complexity limits
Agencies building client workflows
Non-developers connecting many SaaS apps

When Make is not a fit

Anyone needing one or two simple app connections
Non-technical buyers wanting plug-and-play simplicity
Teams that hate usage-based billing surprises
Buyers unwilling to model credit burn before committing

Pick Zapier when

Ops teams automating across many SaaS apps
IT-governed AI agent rollouts
Non-technical teams building no-code AI workflows
Lead capture, enrichment, and CRM routing

When Zapier is not a fit

Teams needing one or two simple automations . use native integrations
Budget-sensitive small teams; task-based pricing compounds fast
Developers wanting open-source, self-hosted automation control
Buyers requiring independently verified security posture

Sources

Make Reviews | Trustpilottrustpilot.com
review
Make Reviews | G2g2.com
review
Make Reviews | Gartner Peer Insightsgartner.com
review
Make Reviews | Capterracapterra.com
review
Make Review | Lindylindy.ai
news
Make.com pricing: Is it worth it? | Zapierzapier.com
news
Make.com Pricing Explained | AllTomatealltomate.com
news
Make.com Pricing: Real Costs | FlowBuilderHQflowbuilderhq.com
news
Pricing & Subscription Packages | Makemake.com
official
Automation Security & Compliance | Makemake.com
security
Security at Make (enterprise PDF)make.com
security
Make success story: Bunch Capitalmake.com
official
Best Make alternatives | Relay.apprelay.app
news
Zapier homepagezapier.com
official
Zapier try-free pagezapier.com
official
Zapier compliance and governance pagezapier.com
official