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Messagebird Review

Depends

Should I use Messagebird?

Products - messagebird.com

· 3 days ago

Developers needing one API across SMS, WhatsApp, email, and voice get real value, especially after the 2024 price cuts. Small teams wanting simple, well-supported messaging face a 1.5/5 Trustpilot score and rebrand churn.

Confidence

Medium. Based on 24 public sources; many snippets truncate mid-sentence, so pricing detail stays limited.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support quality
  • Security posture

Pricing

Not disclosed

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • Developers sending SMS and OTP at scale
  • Teams unifying WhatsApp, SMS, and email
  • High-volume international messaging
  • Product teams wanting APIs plus a shared inbox

Not for

  • Small teams sending occasional texts; a simple sender costs less and hurts less
  • Buyers who need dependable support; Trustpilot sits at 1.5/5
  • Clinics texting patient results without a signed BAA
  • Anyone wanting vendor stability; the rebrand keeps moving domains and terms

Gotchas - check before you buy

high

Trustpilot sits at 1.5/5. Test support and billing responsiveness before you move production volume.

medium

Pricing changed after the 2024 rebrand. Verify per-message rates for your countries before you sign.

medium

Leaked MessageBird API keys are common enough that GitGuardian keeps a remediation guide. Rotate and scope keys.

medium

HIPAA compliance for patient text alerts is not automatic. Confirm a BAA before you send lab results.

Pros and cons

Pros

  • One API covers SMS, WhatsApp, email, and voice messaging.
  • Cut listed prices by up to 90% after the 2024 rebrand.
  • Raised over $1B, including Europe's largest Series C at the time.
  • Users describe the product as clean and fast.
  • Runs a coordinated vulnerability disclosure program.

Cons

  • Trustpilot shows a Bad 1.5/5 TrustScore for.
  • CVE-2023-23654, a medium-severity vulnerability, is listed against the product.
  • Referenced in research on SMTP spoofing and credential harvesting.
  • Rebrand to Bird changed names, domains, and legal terms.
  • Real pricing is opaque; third-party sites must reverse-engineer costs.

Sources & method

- 17 sources - No breach found; one medium CVE from 2023 and SMTP spoofing research touch the platform.

official x4review x4security x6news x3
  • CVE-2023-23654, NVD lists this medium-severity vulnerability against MessageBird. Tenable tracks affected product versions.
  • SMTP spoofing and credential harvesting research, Darktrace's Legion report describes SMTP hijacking and AWS credential harvesting techniques and references MessageBird.

Key stats

  • Value for money: 3/5

    Rating

  • Not disclosed

    Starting price

  • 17

    Sources

  • Analyzed

  • Value for money: 3/5. Big 2024 price cuts, but trust signals stay poor
  • Ease of use: 4/5. Users call it fast and clean on G2
  • Feature depth: 5/5. SMS, WhatsApp, email, voice, plus AI inbox
  • Support quality: 2/5. Trustpilot TrustScore sits at 1.5/5
  • Security posture: 3/5. One medium CVE, spoofing research, active disclosure program
  • 1.5/5 Trustpilot TrustScore Bird.com, rated Bad
  • $1B+ Total funding Includes Europe's largest Series C at the time
  • $900M Estimated revenue 2024 estimate per Getlatka
  • 90% Claimed price cuts After the 2024 rebrand to Bird

Pricing

Not disclosed

Security

No breach found; one medium CVE from 2023 and SMTP spoofing research touch the platform.

  • CVE-2023-23654NVD lists this medium-severity vulnerability against MessageBird. Tenable tracks affected product versions.⁶
  • SMTP spoofing and credential harvesting researchDarktrace's Legion report describes SMTP hijacking and AWS credential harvesting techniques and references MessageBird.⁸

What users say

Developers on G2 and Reddit praise the API as fast and clean, while Trustpilot users rate the company Bad at 1.5/5.

“MessageBird is the best”
G2 review
“MessageBird est rapide,”
G2 review (French)
“We use MessageBird and”
Reddit, r/sysadmin

Companies that use it

  • 24Sessions16
  • Zetamedialabs17
Full analysis

Based on 24 public sources; many snippets truncate mid-sentence, so pricing detail stays limited.

Developer-grade APIs for SMS, WhatsApp, email, and voice. But Trustpilot sits at 1.5/5 and the vendor keeps rebranding.

Methodology

Based on 24 public sources; many snippets truncate mid-sentence, so pricing detail stays limited.

Read how a report is made.

Sources

  1. Bird Reviews 2026: Details, Pricing, & Featuresg2.com
    review
  2. Read Customer Service Reviews of bird.comtrustpilot.com
    review
  3. MessageBird rebrands as Bird, and slashes prices by 90%yahoo.com
    news
  4. MessageBird raises largest Series C in Europe at $1Buktech.news
    news
  5. Bird (Formerly MessageBird) Revenue 2024: $900M Est.getlatka.com
    news
  6. CVE-2023-23654 Detail - NVD - NISTnvd.nist.gov
    security
  7. CVE-2023-23654 CPEstenable.com
    security
  8. Legion: AWS Credential Harvester and SMTP Hijackerdarktrace.com
    security
  9. Remediating MessageBird API Key leaksgitguardian.com
    security
  10. Is MessageBird HIPAA Compliant for Sending Lab Result Text Alertsaccountablehq.com
    security
  11. Messagebird Vulnerability Disclosureapis.io
    security
  12. Bird Pricing 2026: What MessageBird Really Costschatarmin.com
    review
  13. MessageBird Pricing: Cost and Pricing planssaasworthy.com
    review
  14. MessageBird Quickstarts: SMS Overviewdevelopers.messagebird.com
    official
  15. Bird Legal Updatesbird.com
    official
  16. 24Sessions + Messagebird Case Studyfirstcapital.co.uk
    official
  17. Facebook Messagebird Integration Case Studyconstacloud.com
    official

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