shouldiuse.io

VERDICT

Should I use Mitel?

Business & hybrid communication solutions - mitel.com

Depends. A fit for mid-market, multi-site orgs with IT/telecom staff, partner budgets, or legacy Mitel hardware. Small teams and security-sensitive buyers should pick RingCentral, GoTo, or Nextiva instead.

Confidence

Medium. Based on 25+ public sources; several snippets truncated, so ratings verified where counts were shown.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support quality
  • Security posture

Pricing

Custom quote

All plans (cloud, hybrid, on-prem)

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • Mid-market firms with legacy PBX estates
  • Multi-site orgs needing hybrid/on-prem options
  • Contact-center-heavy operations
  • Teams with telecom admins and reseller budgets

Not for

  • Small teams wanting simple plug-and-play phones — overkill
  • Buyers without IT staff; setup is partner-led
  • Security-conscious orgs wanting a clean CVE record
  • Anyone wanting transparent self-serve pricing

Gotchas - check before you buy

high

Custom-quote pricing only; expect sales-led contracts, not published per-user rates

high

Creditor protection exit in 2025; scrutinize contract terms and vendor viability

high

Migrations loom: MiVoice Connect end-of-life and MiCloud Business moving to Crexendo

medium

Support quality depends heavily on which reseller partner you get

Pros and cons

Pros

  • Broad portfolio: cloud PBX, UC, contact center, mass notification
  • 4.3/5 from 211 Gartner Peer Insights reviewers
  • Hybrid and on-prem options for regulated or multi-site environments
  • Large installed base and established partner/reseller network

Cons

  • Reddit sysadmins sharply negative; many regret deployments
  • Frequent critical vulnerabilities across MiCollab and MiVoice lines
  • Emerged from creditor protection in 2025 — viability risk
  • No public pricing; everything negotiated via custom quotes
  • Product lines sunsetting: MiVoice Connect EOL, MiCloud Business migrating to Crexendo

Sources & method

Analyzed 9/20/2026 - 10 sources - Poor record: repeated critical CVEs across MiCollab and MiVoice, some actively exploited.

official x1review x5security x2news x2
  • CVE-2024-55550 (MiCollab), Listed in CISA's Known Exploited Vulnerabilities catalog.
  • CVE-2025-52913 (MiCollab path traversal), Path traversal vulnerability in MiCollab requiring patching.
  • MiVoice MX-One authentication bypass, Critical flaw lets attackers bypass login and gain full access.
  • CVE-2025-47188 (SIP phones RCE), Remote code execution vulnerability in Mitel SIP phones.

Key stats

  • Value for money: 2/5

    Rating

  • Not disclosed

    Starting price

  • 10

    Sources

  • Analyzed

  • Value for money: 2/5. Quote-only pricing; buyers report feeling overcharged
  • Ease of use: 2/5. Sysadmins describe clunky admin and management
  • Feature depth: 4/5. Broad UC, contact center, mass notification portfolio
  • Support quality: 2/5. Partner-dependent support; mixed user reports
  • Security posture: 1/5. Repeated critical, exploited CVEs across products
  • 4.3/5 Gartner Peer Insights 211 reviews
  • 448 G2 reviews across Mitel products
  • 3.3/5 GetVoIP rating 135 reviews
  • Custom quote Pricing No public rates

Pricing

All plans (cloud, hybrid, on-prem)

Not disclosed

  • No public per-user pricing
  • Sold and deployed via partners

Security

Poor record: repeated critical CVEs across MiCollab and MiVoice, some actively exploited.

  • CVE-2024-55550 (MiCollab)Listed in CISA's Known Exploited Vulnerabilities catalog.
  • CVE-2025-52913 (MiCollab path traversal)Path traversal vulnerability in MiCollab requiring patching.
  • MiVoice MX-One authentication bypassCritical flaw lets attackers bypass login and gain full access.
  • CVE-2025-47188 (SIP phones RCE)Remote code execution vulnerability in Mitel SIP phones.

What users say

Analyst-site ratings are middling (Gartner 4.3/5, GetVoIP 3.3/5) while Reddit sysadmins are scathing about reliability, support, and management.

“Goodbye Mitel, you really were shit.”
Reddit, r/sysadmin
“I screwed up, new Mitel system”
Reddit, r/sysadmin

Companies that use it

  • Healthspan
  • Movie Park Germany
  • University of California, Irvine
Full analysis

Based on 25+ public sources; several snippets truncated, so ratings verified where counts were shown.

Quote-priced UC phone platform for mid-market and legacy estates; weak security record, 2025 restructuring. Small teams: look elsewhere.

Methodology

Based on 25+ public sources; several snippets truncated, so ratings verified where counts were shown.

Sources

  1. review
  2. review
  3. review
  4. review
  5. official
  6. security
  7. security
  8. news
  9. news
  10. review

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