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Should I use Odoo?

From ERP to CRM, eCommerce and CMS. Download Odoo or use it in the cloud. Grow Your Business. - odoo.com

Depends. Buy it if you're a growing business that wants ERP, CRM, ecommerce and accounting in one system and can pay for setup help. Don't buy it if you just need a simple CRM — Odoo's depth becomes admin overhead plus hidden implementation costs.

Confidence

High. Based on ~50 public sources: G2, Trustpilot, Capterra, Reddit, CVE databases, TechCrunch/TNW, and Odoo official pages.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support quality
  • Security posture

Pricing

Paid plans

≈$49/user/month, varies by region and apps

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • Growing SMBs wanting one system for everything
  • Inventory- or manufacturing-heavy businesses
  • Budget-conscious firms replacing SAP-class ERPs
  • Teams with a partner budget for setup

Not for

  • Small teams that just need a simple contact list
  • Anyone wanting plug-and-play software with zero configuration
  • Solo founders with no time to administer an ERP
  • Buyers expecting performance support included in base price

Gotchas - check before you buy

high

Performance issues are not handled through standard support, per Odoo's own pricing page

high

Partner-led implementations (customization, migration, training) often cost multiples of the license

medium

Odoo SA reportedly quoted one user €416/month for support — budget beyond listed per-seat prices

medium

Listed prices have changed mid-cycle; users report confusion over increases

Pros and cons

Pros

  • All-in-one suite: ERP, CRM, ecommerce, CMS, accounting in one platform
  • Rated 4.2/5 across 1,267 verified G2 reviews
  • Priced well below SAP-class ERPs
  • ISO 27001 certified; runs a public responsible-disclosure program
  • Open source, used by 28M+ people worldwide

Cons

  • Some users call it 'too manual' and deeply regret adopting it
  • Real-world threads report gaps between all-in-one marketing and reality
  • CVE history includes authentication bypass and privilege escalation bugs
  • Unannounced price increases have confused existing subscribers
  • Implementation costs routinely exceed the subscription price

Sources & method

Analyzed 9/26/2026 - 12 sources - ISO 27001 certified with an active disclosure program, but a history of CVEs including authentication bypass and privilege escalation.

official x2review x6security x2news x2
  • CVE-2024-12368 — Authentication bypass, Disclosed Odoo vulnerability allowing authentication bypass.
  • CVE-2020-29396 — Privilege escalation, Older Odoo privilege escalation vulnerability documented by SentinelOne.
  • Broken access control in Odoo 14.0, Critical broken access control exploitation publicly documented in an Odoo 14.0 app.
  • LFI vulnerabilities in Odoo 12.0, Remote attackers could exploit local file inclusion flaws in Odoo 12.0.

Key stats

  • Value for money: 4/5

    Rating

  • ≈$49/user/month, varies by region and apps

    Starting price

  • 12

    Sources

  • Analyzed

  • Value for money: 4/5. Affordable vs SAP-class ERPs; implementation adds cost
  • Ease of use: 3/5. Users report it feels too manual
  • Feature depth: 5/5. ERP, CRM, ecommerce, CMS in one suite
  • Support quality: 3/5. Performance issues excluded from standard support
  • Security posture: 3/5. ISO 27001 certified, but repeated CVE history
  • 4.2/5 G2 rating 1,267 verified reviews
  • 28M+ Global users Per Odoo's about page
  • €7B Valuation Jan 2026, General Atlantic-led
  • 1,273 Trustpilot reviews Sentiment mixed across threads

Pricing

Paid plans

≈$49/user/month, varies by region and apps

  • 3 pricing editions per G2
  • Enterprise priced per app
  • Performance support sold separately

Security

ISO 27001 certified with an active disclosure program, but a history of CVEs including authentication bypass and privilege escalation.

  • CVE-2024-12368 — Authentication bypassDisclosed Odoo vulnerability allowing authentication bypass.10
  • CVE-2020-29396 — Privilege escalationOlder Odoo privilege escalation vulnerability documented by SentinelOne.
  • Broken access control in Odoo 14.0Critical broken access control exploitation publicly documented in an Odoo 14.0 app.
  • LFI vulnerabilities in Odoo 12.0Remote attackers could exploit local file inclusion flaws in Odoo 12.0.

What users say

Feedback is polarized: users praise the price and breadth, but repeated complaints cite manual workflows, implementation pain, and marketing overselling the all-in-one promise.

“Using Odoo was an awful experience. I deeply regret it.”
Reddit, r/Odoo
“Odoo is too manual.”
Reddit, r/Odoo
“Odoo is marketed as an all-in-one”
Reddit, r/Odoo

Alternatives

Compare Odoo with each alternative.

  • OpenProject

    If you mainly need open-source project management, not full ERP

Companies that use it

  • Moore
  • Brijraj Fashion
  • Nokia
Full analysis

Based on ~50 public sources: G2, Trustpilot, Capterra, Reddit, CVE databases, TechCrunch/TNW, and Odoo official pages.

Powerful all-in-one ERP priced fairly — but expect manual setup, partner-led implementation costs, and a learning curve.

Methodology

Based on ~50 public sources: G2, Trustpilot, Capterra, Reddit, CVE databases, TechCrunch/TNW, and Odoo official pages.

Sources

  1. Odoo Products | Read 1267 Reviews on G2g2.com
    review
  2. Read Customer Service Reviews of odoo.com — Trustpilottrustpilot.com
    review
  3. Using Odoo was an awful experience — Redditreddit.com
    review
  4. What is Odoo actually bad at? — Redditreddit.com
    review
  5. Odoo Pricing Packs — officialodoo.com
    official
  6. Odoo ERP Pricing 2026 — G2g2.com
    review
  7. What Does an Odoo Implementation Really Cost? (2026)mit-odoo.de
    official
  8. Odoo hits €7B valuation — TNWthenextweb.com
    news
  9. Odoo raises $527M — TechCrunchtechcrunch.com
    news
  10. CVE-2024-12368: Odoo Authentication Bypass — SentinelOnesentinelone.com
    security
  11. Odoo is ISO 27001 Certified — officialodoo.com
    security
  12. Odoo competitors — Redditreddit.com
    review

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