shouldiuse.io

Categories

VERDICT

Should I use Omio?

Plan with AI - omio.com

Depends. Good as a one-search comparison for European trains, buses, and flights — use it for price discovery. Price-sensitive travelers or anyone who might need a refund should book direct with operators, where support complaints are far fewer.

Confidence

Medium. Based on ~30 public sources: Trustpilot (23K+ reviews), Reddit and TripAdvisor threads, funding reports, and a 2024 class-action filing.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support quality
  • Security postureNo public security evidence found

Pricing

Not disclosed

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierYes

Best for

  • Price discovery across EU transport operators
  • One-off multi-country European trips
  • Multimodal itineraries (train+bus+ferry)
  • Casual travelers with flexible plans

Not for

  • Price-sensitive travelers — booking direct is usually cheaper
  • Anyone who might need a refund or schedule change
  • Frequent commuters on one route — operator apps are better
  • Business travel needing accountable, responsive support

Gotchas - check before you buy

high

Refunds and changes go through Omio, not the operator; support complaints are widespread.

high

Service fees stack on tickets; a Quebec class action alleges fees weren't clearly disclosed.

medium

Shown prices can differ from operator sites and rise during checkout.

medium

Operator apps are usually cheaper and give real support; use Omio for comparison, not checkout.

Pros and cons

Pros

  • One search covers 2000+ transport providers
  • Multimodal: trains, buses, flights, ferries in one app
  • AI chat trip planning built in
  • App praised for convenient European train bookings
  • Well-funded and expanding into Japan

Cons

  • Prices frequently higher than booking directly with operators
  • Customer service described as unreachable in many reviews
  • Users report double charges and refused refunds
  • Class action alleges undisclosed service fees
  • Prices can increase mid-checkout

Sources & method

Analyzed 10/05/2026 - 13 sources - No known vulnerabilities found in the sources reviewed.

official x1review x7security x1news x4

Key stats

  • Value for money: 2/5

    Rating

  • Not disclosed

    Starting price

  • 13

    Sources

  • Analyzed

  • Value for money: 2/5. Markups vs direct booking; alleged undisclosed fees
  • Ease of use: 4/5. One search across 2000+ providers praised
  • Feature depth: 3/5. Multimodal search and AI planner, thin beyond booking
  • Support quality: 1/5. Refund and contact complaints dominate reviews
  • Security posture. No public security evidence found
  • 23K+ Trustpilot reviews across regional Trustpilot sites
  • 2000+ Travel providers trains, buses, flights, ferries
  • $1B Valuation private-market unicorn status
  • $80M Funding 2022, plus $10M for Japan expansion

Pricing

Free tier: Yes

Security

No known vulnerabilities found in the sources reviewed.

What users say

Users like the one-app convenience for European transport but widely report markups, fee surprises, and unreachable support.

“Omio : Scam agency with no customer service Do not trust”
TripAdvisor Train Travel forum
“Omio feels like a scam, large differences between ...”
Reddit, r/Europetravel
“Travelling with train in Europe? Avoid omio.com and their ...”
Reddit, r/travel
Full analysis

Based on ~30 public sources: Trustpilot (23K+ reviews), Reddit and TripAdvisor threads, funding reports, and a 2024 class-action filing.

Handy to compare EU trains and buses, but expect markups and weak support. Refund-wary travelers: book direct.

Methodology

Based on ~30 public sources: Trustpilot (23K+ reviews), Reddit and TripAdvisor threads, funding reports, and a 2024 class-action filing.

Sources

  1. Omio: Search, compare & book trains, buses, flights & ferriesomio.com
    official
  2. Omio Review – Is It the Best Platform for Booking Trains ...gaiagazer.com
    review
  3. Read Customer Service Reviews of omio.com | Trustpilottrustpilot.com
    review
  4. Omio feels like a scam, large differences between pricesreddit.com
    review
  5. Travelling with train in Europe? Avoid omio.comreddit.com
    review
  6. Omio: Scam agency with no customer servicetripadvisor.in
    review
  7. Slater Vecchio LLP class action re: undisclosed service feesslatervecchio.com
    news
  8. Why the vastly different prices SBB vs Omio?myswissalps.com
    review
  9. Omio charged me twice due to technical error, refuses refundfacebook.com
    review
  10. Omio Valuation, Funding & Investorsmultiples.vc
    news
  11. Omio raises $80 millioncoverager.com
    news
  12. Omio launches Omio Businessfinance.yahoo.com
    news
  13. Omio Security pageomio.com
    security

Rate this review

Anonymous. You can change your vote.

Loading votes…

Comments

One queue. No nested comments. Give a display name first. Limit: 200 words per comment and 7 comments per day. You can edit or delete yours.

Save a name to write a comment.

0 / 200 words

No comments yet.