2,385
Trustpilot reviews
on Ooma's Trustpilot profile
Report
Should I Use Ooma?
(none)
Depends
DependsStrong buy if you're replacing a home landline or wiring a tiny office cheaply.
Cheap, reliable landline replacement and basic SMB VoIP. Watch the fees; bigger teams should look at Nextiva or GoTo.
Confidence: Medium
Free
Starting price (home)
plus taxes and fees; Telo hardware required
$19.95
Office plan
per user/month, Essentials tier
1.2M+
Users served
per Trustpilot company blurb
Value for money
3
Cheap base, but fees and add-ons pile up.
Ease of use
4
G2 reviewers repeatedly praise intuitive setup and design.
Feature depth
3
Solid SMB basics; thinner than enterprise UCaaS rivals.
Support quality
2
Trustpilot users describe ambiguous, frustrating interactions.
Security posture
3
One 2025 app CVE; publishes a security page.
Pros
Cons
- Users struggle to understand what they're actually paying for.
- Third-party reviewers flag hidden costs beyond advertised pricing.⁵
- Some customers publicly call billing practices shady.
- Reviewer criticizes plan structure as not straightforward.
- Business product has only 43 G2 reviews — thin validation.
Gotchas
- highReddit threads report surprise charges; read the rates-and-fees page before committing.
- mediumOne-time fee to port your number; taxes and regulatory fees add monthly cost.
- mediumOffice Essentials runs $19.95/user/month before devices and add-ons.⁷
- lowPremier home features cost $9.99/month on top of the device purchase.⁶
Best for
- Homeowners replacing a landline
- Very small offices (under 20 users)
- Restaurants and retail storefronts
- POTS line replacement (fire, elevator, gate lines)
Not for
- Mid-market IT teams needing deep CRM and helpdesk integrations
- Call centers needing advanced routing and workforce tools
- Buyers allergic to layered taxes, fees, and add-ons
- Anyone wanting white-glove enterprise support
Companies that use it
- CSz-Portland11
- Bay Oak Law
- The Smokin' Oak and Red O
Pricing
Home Basic
$0/mo plus taxes and fees
- Free US calling
- Requires Ooma Telo hardware
- Pay-per-feature add-ons
Home Premier
$9.99/mo
- Premium home calling features
- Add-on to Basic
Office Essentials
$19.95/user/mo
- Cloud business VoIP
- SMB-focused feature set
Security
One CVE in the Ooma Office Android app (2025); vendor maintains a product security page.
- CVE-2025-10718Improper export of Android application components found in Ooma Office, disclosed September 2025.⁸
What users say
Home users find Ooma reliable and cheap; business users like the simplicity but gripe about fees and support.
“I have Ooma and have been happy. It always works”
“Ooma is solid and the audio is clear.”
“I find Ooma Office intuitive and easy to use”
Alternatives
Compare Ooma with each alternative.
Nextiva
Better-rated business VoIP with stronger support; costs more.
Ooma vs NextivaGoTo Connect
More complete UCaaS for growing multi-location teams.
Vonage
Mature VoIP rival frequently weighed against Ooma on Reddit.
8x8
Deeper feature set for mid-market; overkill for tiny teams.
Full analysis
Based on 20+ public sources: Reddit threads, G2, Trustpilot, competitor analyses, NVD security data, and Ooma's own pricing pages.
Sources
- Ooma Reviews — WhichVoIPwhichvoip.comreview
review
- Ooma Office Reviews — G2g2.comreview
- Ooma Trustpilot reviewstrustpilot.comreview
review
- Ooma Rates & Feesooma.comofficial
- CVE-2025-10718 — NVDnvd.nist.govsecurity
- Ooma product security pageooma.comofficial
- Ooma completes FluentStream acquisitioninvestors.ooma.comnews
- 40 Ooma Customer Reviews — FeaturedCustomersfeaturedcustomers.comreview
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