shouldiuse.io

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Should I Use Outdoorsy?

outdoorsy.com·Analyzed 1 week ago··Based on 10 sources

Verdict

Depends

Fine for RV owners who want booking demand without marketing and can absorb a ~25% commission.

Confidence: Medium

Risky if you need a platform to actually enforce disputes — renters and hosts both report being left holding damage and refund problems.

Big RV rental marketplace, but 3.4/5 Trustpilot, 25% host fees, and damage-dispute complaints mean read the fine print.

Key stats

  • Value for money: 2/5

    Rating

  • Free to join; 20–25% fee per booking

    Starting price

  • 10

    Sources

  • Analyzed

  • Value for money: 2/5. 25% host fee plus renter fees draw complaints
  • Ease of use: 3/5. Booking praised, dispute handling criticized
  • Feature depth: 3/5. Deposits, waivers, payments built in
  • Support quality: 2/5. Widespread complaints about accountability and refunds
  • Security posture: 3/5. Uses Cloudflare Zero Trust; no public incidents
  • 3.4/5 Trustpilot rating 26,104 reviews
  • 25% Host service fee starting commission per booking
  • Yes Free to join hosts pay only per booking
  • $208M Total funding Series D, incl. $120M for Roamly insurance arm

Pricing

Hosts

Free to join; 20–25% fee per booking

  • No upfront cost to list
  • 25% starting service fee
  • Fee varies by host

Renters

Nightly rate + service fee

  • Example: $49.50 fee on a $643 booking
  • 50% of trip cost due upfront
Best for and not for

Best for

  • RV owners renting out idle rigs
  • One-off family vacation renters
  • Owners who won't self-market
  • Campervan and trailer trips

Not for

  • Renters wanting all-inclusive, predictable pricing
  • Owners unwilling to lose 25% per booking
  • Anyone expecting support to resolve damage disputes
  • Serious rental businesses — run your own site instead

Biggest gotcha

  • highHost commission starts at 25% and varies — build it into your nightly rate²
  • highDamage disputes often land on the renter — document the rig at pickup and return³
  • mediumNew payment terms charge renters 50% of trip cost upfront10
  • mediumRefund and pricing disputes appear repeatedly on BBB and ConsumerAffairs⁵

Pros

  • Free to join for owners; no upfront cost to list
  • Large peer-to-peer inventory of RVs, trailers, and campervans
  • Handles payments, security deposits, and deposit waivers between parties
  • Well-funded company ($208M raised) with insurance arm⁸
  • Some renters report smooth trips and good experiences⁷

Cons

  • Hosts start at a 25% service fee on every booking²
  • Renters report being held responsible for damage³
  • Complaints that Outdoorsy takes no accountability between parties⁴
  • 3.4/5 Trustpilot across 26,104 reviews¹
  • BBB profile cites failure to enforce its own policies⁶

Security

No known vulnerabilities found in the sources reviewed.

What users say

Reviews are sharply split: many renters and hosts have smooth trips, but a loud, consistent minority report fee surprises and abandoned dispute resolution.

“Outdoorsy is a very POOR excuse for a Business.”
Reddit, r/outdoorsy
“Overall, Outdoorsy is an awesome platform!”
Loving Life Moore blog review
“Outdoorsy holds the renter responsible for damage”
Reddit, r/outdoorsy

Methodology

Based on 20+ public sources: Trustpilot (26,104 reviews), BBB, ConsumerAffairs, Reddit owner/renter threads, and official Outdoorsy fee pages.

Sources

  1. Outdoorsy Trustpilot reviewstrustpilot.com
    review
  2. What fees should I be aware of?support.outdoorsy.com
    official
  3. WARNING!! Renter Beware before renting from Outdoorsyreddit.com
    review
  4. Outdoorsy: good and badreddit.com
    review
  5. Outdoorsy Reviews & Complaints — ConsumerAffairsconsumeraffairs.com
    review
  6. Outdoorsy, Inc. BBB Complaintsbbb.org
    review
  7. We tried Outdoorsy RV rentals: here's our reviewlovinglifemoore.com
    review
  8. Outdoorsy 2026 Company Profile — PitchBookpitchbook.com
    news
  9. Comparing RVshare and Outdoorsyrvshare.com
    review
  10. Guest FAQs — Outdoorsy payment termssupport.outdoorsy.com
    official

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