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Pattersondental Review

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Should I use Pattersondental?

Dental supplies, equipment, service, and software distributor. - pattersondental.com

· 2 days ago

Dental practices wanting one distributor for supplies, equipment, and service can shortlist Patterson. Price-sensitive buyers and non-dental offices have better options.

Confidence

Medium. Based on 22 public sources. Review snippets are truncated and pricing evidence is thin.

Ratings

  • Value for money
  • Ease of useNo usable evidence found.
  • Feature depth
  • Support quality
  • Security posture

Pricing

Quote via sales rep

Catalog purchase

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • Dental practices wanting one-stop supply
  • Offices bundling equipment with service
  • Groups eligible for GPO contracts
  • Practices already on Eaglesoft

Not for

  • Non-dental buyers; catalog is dental-only
  • Buyers needing transparent list prices
  • Practices avoiding pushy rep-led sales
  • Guess: Teams wanting modern cloud-native software

Gotchas - check before you buy

high

Eaglesoft had hard-coded credentials; verify current patch levels before purchase.

high

A 2016 Patterson FTP breach leaked 4,300 patient records at Mass General.

medium

Expect quote-based pricing through a rep, not published rates.

medium

Returns stop at 90 days from invoice; check bulk-order terms first.

Pros and cons

Pros

  • Full-line distributor covers supplies, equipment, software, and service.
  • Financing offers on equipment and technology purchases.
  • Holds cooperative contracts like E&I for group pricing.
  • Publishes treatment-planning and patient education resources.

Cons

  • List pricing is opaque; quotes come from reps.
  • Multiple Reddit threads warn dentists away from Patterson.
  • Eaglesoft shipped with hard-coded credentials, repeated CVEs.
  • 2016 FTP breach exposed 4,300 patient records.

Sources & method

- 12 sources - Known Eaglesoft CVEs and a 2016 patient-data breach; no newer incidents in reviewed sources.

official x3review x4security x2news x3
  • CVE-2022-37710: hard-coded credentials in Eaglesoft, Eaglesoft encrypted key uses hard-coded credentials. NVD published it in November 2022.
  • VU#344432: Eaglesoft hard-coded credential flaw, CERT reports Eaglesoft uses a hard-coded credential. Alert dates to March 2016.
  • CVE-2016-2343, NVD lists CVE-2016-2343 against Patterson Eaglesoft.
  • 2016 Mass General patient-data breach, Patterson FTP server breach exposed 4,300 Massachusetts General dental patient records.

Key stats

  • Value for money: 2/5

    Rating

  • Quote via sales rep

    Starting price

  • 12

    Sources

  • Analyzed

  • Value for money: 2/5. List pricing opaque; buyers report rep-driven quotes.
  • Ease of use. No usable evidence found.
  • Feature depth: 4/5. Full-line catalog spans supplies, equipment, software, service.
  • Support quality: 2/5. Reddit threads report poor support experiences.
  • Security posture: 2/5. Eaglesoft CVEs plus 2016 patient-data breach.
  • $4.1B Acquisition price Patient Square took Patterson Companies private, Dec 2024
  • 4,300 2016 breach Dental patient records exposed via Patterson FTP server
  • 744 Indeed employee reviews Company-wide Patterson Companies reviews
  • 90 days Return window Merchandise returns from invoice date

Pricing

Catalog purchase

Quote via sales rep

  • Dental supplies and equipment
  • Financing offers on equipment and technology

Security

Known Eaglesoft CVEs and a 2016 patient-data breach; no newer incidents in reviewed sources.

  • CVE-2022-37710: hard-coded credentials in EaglesoftEaglesoft encrypted key uses hard-coded credentials. NVD published it in November 2022.⁶
  • VU#344432: Eaglesoft hard-coded credential flawCERT reports Eaglesoft uses a hard-coded credential. Alert dates to March 2016.⁷
  • CVE-2016-2343NVD lists CVE-2016-2343 against Patterson Eaglesoft.
  • 2016 Mass General patient-data breachPatterson FTP server breach exposed 4,300 Massachusetts General dental patient records.⁸

What users say

Reddit dentist threads criticize Patterson pricing and service, while comparison coverage treats it as a standard big-three distributor.

“Fuck Benco, Patterson, and Schein. Alternatives welcome”
Reddit, r/Dentistry
“Anyone see Patterson is circling the drain?”
Reddit, r/Dentistry

Companies that use it

  • Heartland Dental10
  • Massachusetts General Hospital⁸
  • Ideal Image Dentistry & Spa
Full analysis

Based on 22 public sources. Review snippets are truncated and pricing evidence is thin.

Full-line dental distributor. Opaque pricing, negative Reddit threads, past security flaws. Fit for dental offices only.

Methodology

Based on 22 public sources. Review snippets are truncated and pricing evidence is thin.

Read how a report is made.

Sources

  1. Patterson Dental homepagepattersondental.com
    official
  2. DO NOT WORK WITH Patterson Dental - Redditreddit.com
    review
  3. Fuck Benco, Patterson, and Schein. Alternatives welcome - Redditreddit.com
    review
  4. Patterson Dental Reviews - Trustpilottrustpilot.com
    review
  5. Henry Schein vs Patterson vs Benco vs Darby vs Net32 - TGPtgpo.io
    review
  6. CVE-2022-37710 Detail - NVDnvd.nist.gov
    security
  7. VU#344432 - Patterson Dental Eaglesoft hard-coded credentialskb.cert.org
    security
  8. Data breach at Mass. General involves 4,300 dental patientsbostonglobe.com
    news
  9. Dental products supplier Patterson to go private in $4.1B dealca.finance.yahoo.com
    news
  10. Patterson Dental enters distribution partnership with Heartland Dentalbeckersdental.com
    news
  11. Patterson Dental Merchandise Return Policypattersonsupport.custhelp.com
    official
  12. Patterson Dental Contract - E&Ieandi.org
    official

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