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PetCloud Review

Depends

Should I use PetCloud?

PetCloud - petcloud.com.au

· 3 weeks ago

Australian pet owners in metro areas with active local sitters can use it, but read the payout and cancellation terms first. Sitters and anyone outside Australia should not — payout reliability complaints recur across reviews.

Confidence

Medium. Based on ~12 public sources; no numeric ratings or tier pricing found in snippets.

Ratings

  • Value for money
  • Ease of use
  • Feature depthNo evidence in sources reviewed
  • Support quality
  • Security posture

Pricing

Not disclosed

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • Australian pet owners needing vetted sitters
  • Travellers wanting in-home care over kennels
  • Sitters wanting booking and payment infrastructure
  • NDIS participants seeking animal-assisted support

Not for

  • Pet owners outside Australia — marketplace is Australian
  • Sitters needing reliable, on-time payouts
  • Anyone wanting fee-free direct booking with a local sitter
  • Rural owners with few nearby sitters

Gotchas - check before you buy

high

One user reports PetCloud kept $150 — read payout and cancellation terms before paying

medium

Sitters: payouts called unreliable in app reviews — test small before relying on it

low

Fee and commission details not public — check services page before committing

Pros and cons

Pros

  • Advertises police-checked, trained sitters
  • Users report it is easy to use
  • Offers NDIS animal-assisted support services
  • Wyndham partnership expands pet services for hotels

Cons

  • App Store reviews cite 'unreliable payouts'
  • User reports PetCloud kept $150
  • Third-party complaint-resolution pages exist for PetCloud

Sources & method

- 10 sources - No known vulnerabilities found in the sources reviewed.

official x1review x5security x1news x3

Key stats

  • Value for money: 2/5

    Rating

  • Not disclosed

    Starting price

  • 10

    Sources

  • Analyzed

  • Value for money: 2/5. Users report withheld $150 and payout complaints
  • Ease of use: 4/5. Users call it easy to use
  • Feature depth. No evidence in sources reviewed
  • Support quality: 2/5. Dedicated complaint pages and payout issues cited
  • Security posture: 3/5. Security page and policies; no reported incidents
  • A$2m Funding sought equity crowdfunding target, 2021
  • Brisbane, AU Headquarters Australian company

Pricing

Not disclosed

Security

No known vulnerabilities found in the sources reviewed.

What users say

Mixed Australian feedback: owners find it easy to use, while sitters and some owners report unreliable payouts and withheld funds.

“PetCloud was easy to use”
ProductReview.com.au
“Unreliable payouts”
Apple App Store review
“Pet sitting through petcloud. is it any good?”
Reddit, r/brisbane

Companies that use it

Full analysis

Based on ~12 public sources; no numeric ratings or tier pricing found in snippets.

AU pet-sitting marketplace: fine for owners with local sitters; sitters report unreliable payouts. Compare Mad Paws first.

Methodology

Based on ~12 public sources; no numeric ratings or tier pricing found in snippets.

Read how a report is made.

Sources

  1. review
  2. review
  3. review
  4. review
  5. review
  6. official
  7. Product security pagepetcloud.com.au
    security
  8. news
  9. news
  10. news

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