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Seetickets Review

Depends

Should I use Seetickets?

See Tickets Home - seetickets.com

· 2 days ago

Festivals and venues needing full-service ticketing, box office, and access control get a proven platform. Small promoters wanting flat low fees and buyers needing fast refunds face real risks here.

Confidence

Medium. Based on 30+ public sources. Many review snippets are truncated, so quotes cut off mid-word.

Ratings

  • Value for money
  • Ease of useNo direct evidence in sources
  • Feature depth
  • Support quality
  • Security posture

Pricing

Ticket buyers

Face value plus booking and transaction fees

ModelNot disclosed
Monthly feesFace value + fees
HardwareNot disclosed
PromotersContact sales

Best for

  • Festivals and large promoters
  • Venues needing box office and access control
  • Fans buying tickets to big events

Not for

  • Small events wanting flat, low fees
  • Buyers who need fast refunds
  • Privacy-sensitive buyers
  • Teams wanting self-serve, transparent pricing

Gotchas - check before you buy

high

2023 breach exposed buyer data for months; class action filed

high

BBB and Reddit reports of slow, unresolved refunds

medium

Booking and transaction fees stack on top of face value

medium

Promoter pricing is quote-based; no public self-serve rates

Pros and cons

Pros

  • Full stack: ticketing, CRM, marketing, access control, fan-to-fan resale
  • 4.2/5 across about 124,000 Trustpilot reviews globally
  • Powers Glastonbury ticket sales at scale
  • Ethical fan-to-fan resale platform launched in 2017
  • Runs long-term venue partnerships, like Club Raum

Cons

  • US platform rates 2.3/5, rated Poor, on Trustpilot
  • Months-long 2023 data breach triggered a class action
  • BBB complaints cite unresolved refunds
  • Many Reddit threads ask if the site is legit
  • Rebrand to Eventim confuses buyers

Sources & method

- 12 sources - Months-long 2023 breach exposed buyer data; a class action followed; the company publishes security policy pages.

official x3review x6security x1news x2
  • 2023 data breach, A months-long compromise in 2023 exposed buyer personal data and sparked a class action.

Key stats

  • Value for money: 2/5

    Rating

  • Face value plus booking and transaction fees

    Starting price

  • 12

    Sources

  • Analyzed

  • Value for money: 2/5. Fees stack on face value; rivals undercut
  • Ease of use. No direct evidence in sources
  • Feature depth: 4/5. Ticketing, CRM, marketing, access control, resale combined
  • Support quality: 1/5. Refund delays and unreachable phone support recur
  • Security posture: 1/5. Months-long 2023 breach caused a class action
  • 4.2/5 Trustpilot (global) ~124,000 reviews on seetickets.com
  • 2.3/5 Trustpilot (US) Poor; TrustScore 2.5
  • Face value + fees Booking fees Booking and transaction fees added at checkout
  • Eventim Ownership See Tickets now rebrands under Eventim

Pricing

Ticket buyers

Face value plus booking and transaction fees

  • Fees added at checkout
  • Fan-to-fan resale available

Promoters

Not disclosed

  • Ticketing, CRM, marketing modules
  • Weekly settlement payouts

Security

Months-long 2023 breach exposed buyer data; a class action followed; the company publishes security policy pages.

  • 2023 data breachA months-long compromise in 2023 exposed buyer personal data and sparked a class action.²

Companies that use it

  • Glastonbury
  • Club Raum⁶
  • Bogen F⁷
  • Heritage Live
Full analysis

Based on 30+ public sources. Many review snippets are truncated, so quotes cut off mid-word.

Solid big-event ticketing under Eventim, but US support rates 2.3/5 and a 2023 breach hit buyers.

Methodology

Based on 30+ public sources. Many review snippets are truncated, so quotes cut off mid-word.

Read how a report is made.

Sources

  1. See Tickets US Trustpilot reviewstrustpilot.com
    review
  2. See Tickets hit with class action over months-long 2023 data breachclassaction.org
    news
  3. Eventim Ticket Solutions USA LLC BBB complaintsbbb.org
    review
  4. See Tickets booking fee informationseetickets.com
    official
  5. See Tickets security pageseetickets.com
    security
  6. Club Raum and See Tickets partnershipgroup.seetickets.com
    official
  7. Venues running See Ticketsslimndap.com
    review
  8. TicketSpice vs See Tickets fee comparisonticketspice.com
    review
  9. Eventbrite vs See Tickets fees comparedticketingfees.co.uk
    review
  10. See Tickets is now Eventim announcementfacebook.com
    news
  11. Seetickets complaints on Redditreddit.com
    review
  12. See Tickets fan-to-fan resale launchseetickets.com
    official

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