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Spinnaker Support Review

Depends

Should I use Spinnaker Support?

Third-party support and expert services for organizations running Oracle, SAP & VMware. - spinnakersupport.com

· 1 month ago

A fit for large enterprises running Oracle, SAP, or VMware who want to cut vendor support costs and can live without vendor upgrades. Wrong for small teams, short-stay software stacks, or anyone needing vendor-certified patches and upgrade paths.

Confidence

Medium. Based on ~25 public sources; independent customer reviews are sparse, so confidence is medium.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support quality
  • Security posture

Pricing

Not disclosed

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierNo

Best for

  • Large Oracle/SAP estates
  • Stable systems past upgrade-heavy phases
  • CIOs cutting vendor support spend
  • VMware buyers facing Broadcom price shock

Not for

  • Small businesses with a handful of licenses
  • Anyone planning near-term Oracle/SAP upgrades
  • Teams needing vendor-certified patches
  • Buyers wanting transparent self-serve pricing

Gotchas - check before you buy

high

Quote-only pricing; one G2 reviewer flagged unexpected costs

high

You freeze on current versions; rejoining Oracle/SAP later can trigger back-fees

medium

Broadcom/VMware licensing upheaval makes third-party VMware support decisions messy

low

Few independent reviews; rely on references and case studies during evaluation

Pros and cons

Pros

  • Claims 1,300+ customer organizations worldwide
  • Recognized in Gartner Market Guide for megavendor third-party support
  • One contract covers Oracle, SAP, and VMware support
  • BT Group chose Spinnaker for Oracle support
  • Includes proactive security patching via Spinnaker Shield

Cons

  • No published pricing; everything is quote-only
  • G2 reviewer reports 'unexpected cost'
  • Sparse independent review volume for a 20-year vendor
  • Leaving vendor support means forfeiting vendor upgrades

Sources & method

- 10 sources - No known vulnerabilities found in the sources reviewed.

official x2review x5security x1news x2

Key stats

  • Value for money: 3/5

    Rating

  • Not disclosed

    Starting price

  • 10

    Sources

  • Analyzed

  • Value for money: 3/5. Savings pitch, but 'unexpected cost' review complaint
  • Ease of use: 4/5. Testimonial praises ease of use; thin data
  • Feature depth: 4/5. Oracle, SAP, VMware plus managed and security services
  • Support quality: 4/5. Core offering; Gartner Market Guide recognized
  • Security posture: 4/5. Spinnaker Shield patching; Log4j response documented
  • 1,300+ Claimed customers organizations, per vendor site
  • 13 Independent reviews FeaturedCustomers testimonials
  • 87% Employee approval Glassdoor, 125 reviews
  • $10.3M Crunchbase figure reported this year

Pricing

Free tier: No

Security

No known vulnerabilities found in the sources reviewed.

What users say

Independent reviews are sparse: a G2 reviewer flagged unexpected costs while a customer testimonial praised ease of use.

“Unexpected cost.”
G2 review
“We like the ease of use,”
FeaturedCustomers testimonial

Companies that use it

  • BT Group⁵
  • Telkom
Full analysis

Based on ~25 public sources; independent customer reviews are sparse, so confidence is medium.

Enterprise Oracle/SAP/VMware support replacement for cost-cutting CIOs. Overkill and wrong-shaped for small businesses.

Methodology

Based on ~25 public sources; independent customer reviews are sparse, so confidence is medium.

Read how a report is made.

Sources

  1. G2 Reviews — Spinnaker Supportg2.com
    review
  2. FeaturedCustomers — 13 reviews & 49 case studiesfeaturedcustomers.com
    review
  3. Gartner Peer Insights — Spinnaker Supportgartner.com
    review
  4. Glassdoor — Employee reviewsglassdoor.com
    review
  5. Enterprise Times — BT Group turns to Spinnakerenterprisetimes.co.uk
    news
  6. BusinessWire — Gartner Market Guide recognitionbusinesswire.com
    news
  7. Third-party support vs. vendor supportspinnakersupport.com
    official
  8. Spinnaker Shield securityspinnakersupport.com
    security
  9. Reddit r/vmware — third-party support discussionreddit.com
    review
  10. Crunchbase — company profilecrunchbase.com
    official

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