Report

Should I Use Spinnaker Support?

spinnakersupport.com·Analyzed 19 hours ago·9/20/2026·Based on 10 sources

Third-party support and expert services for organizations running Oracle, SAP & VMware.

Depends

Depends

A fit for large enterprises running Oracle, SAP, or VMware who want to cut vendor support costs and can live without vendor upgrades.

Enterprise Oracle/SAP/VMware support replacement for cost-cutting CIOs. Overkill and wrong-shaped for small businesses.

Confidence: Medium

1,300+

Claimed customers

organizations, per vendor site

13

Independent reviews

FeaturedCustomers testimonials

87%

Employee approval

Glassdoor, 125 reviews

$10.3M

Crunchbase figure

reported this year

Value for money

3

Savings pitch, but 'unexpected cost' review complaint

Ease of use

4

Testimonial praises ease of use; thin data

Feature depth

4

Oracle, SAP, VMware plus managed and security services

Support quality

4

Core offering; Gartner Market Guide recognized

Security posture

4

Spinnaker Shield patching; Log4j response documented

Pros

Claims 1,300+ customer organizations worldwide
Recognized in Gartner Market Guide for megavendor third-party support^⁶
One contract covers Oracle, SAP, and VMware support
BT Group chose Spinnaker for Oracle support^⁵
Includes proactive security patching via Spinnaker Shield^⁸

Cons

No published pricing; everything is quote-only^⁷
G2 reviewer reports 'unexpected cost'^¹
Sparse independent review volume for a 20-year vendor^²
Leaving vendor support means forfeiting vendor upgrades^⁷

Gotchas

highQuote-only pricing; one G2 reviewer flagged unexpected costs^¹
highYou freeze on current versions; rejoining Oracle/SAP later can trigger back-fees^⁷
mediumBroadcom/VMware licensing upheaval makes third-party VMware support decisions messy^⁹
lowFew independent reviews; rely on references and case studies during evaluation

Best for

Large Oracle/SAP estates
Stable systems past upgrade-heavy phases
CIOs cutting vendor support spend
VMware buyers facing Broadcom price shock

Not for

Small businesses with a handful of licenses
Anyone planning near-term Oracle/SAP upgrades
Teams needing vendor-certified patches
Buyers wanting transparent self-serve pricing

Companies that use it

BT Group^⁵
Telkom

Pricing

Free tier: No

Security

No known public vulnerabilities found in the sources reviewed.

What users say

Independent reviews are sparse: a G2 reviewer flagged unexpected costs while a customer testimonial praised ease of use.

“Unexpected cost.”

“We like the ease of use,”

— FeaturedCustomers testimonial

Alternatives

Compare Spinnaker Support with each alternative.

Rimini Street

Larger third-party support rival; recommended in Reddit threads

Spinnaker Support vs Rimini Street

Support Revolution

Competing third-party Oracle/SAP support vendor

Spinnaker Support vs Support Revolution

Stay on Oracle/SAP vendor support

Pricier, but keeps upgrades, patches, and certification

Spinnaker Support vs Stay on Oracle/SAP vendor support

Full analysis

Based on ~25 public sources; independent customer reviews are sparse, so confidence is medium.

Sources

G2 Reviews — Spinnaker Supportg2.com
review
FeaturedCustomers — 13 reviews & 49 case studiesfeaturedcustomers.com
review
Gartner Peer Insights — Spinnaker Supportgartner.com
review
Glassdoor — Employee reviewsglassdoor.com
review
Enterprise Times — BT Group turns to Spinnakerenterprisetimes.co.uk
news
BusinessWire — Gartner Market Guide recognitionbusinesswire.com
news
Third-party support vs. vendor supportspinnakersupport.com
official
Spinnaker Shield securityspinnakersupport.com
security
Reddit r/vmware — third-party support discussionreddit.com
review
Crunchbase — company profilecrunchbase.com
official

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Depends

A fit for large enterprises running Oracle, SAP, or VMware who want to cut vendor support costs and can live without vendor upgrades.

Who it's for

Large Oracle/SAP estates
Stable systems past upgrade-heavy phases
CIOs cutting vendor support spend
VMware buyers facing Broadcom price shock

Who it's not for

Small businesses with a handful of licenses
Anyone planning near-term Oracle/SAP upgrades
Teams needing vendor-certified patches
Buyers wanting transparent self-serve pricing

Companies that use it

BT Group⁵
Telkom

Gotchas

Quote-only pricing; one G2 reviewer flagged unexpected costs¹
You freeze on current versions; rejoining Oracle/SAP later can trigger back-fees⁷
Broadcom/VMware licensing upheaval makes third-party VMware support decisions messy⁹
Few independent reviews; rely on references and case studies during evaluation

Pricing notes

Free tier: No

Key capabilities

1,300+ — Claimed customers (organizations, per vendor site)
13 — Independent reviews (FeaturedCustomers testimonials)
87% — Employee approval (Glassdoor, 125 reviews)
$10.3M — Crunchbase figure (reported this year)
Value for money: 3/5. Savings pitch, but 'unexpected cost' review complaint
Ease of use: 4/5. Testimonial praises ease of use; thin data
Feature depth: 4/5. Oracle, SAP, VMware plus managed and security services
Support quality: 4/5. Core offering; Gartner Market Guide recognized
Security posture: 4/5. Spinnaker Shield patching; Log4j response documented

What to use instead

Rimini Street — Larger third-party support rival; recommended in Reddit threads https://www.spinnakersupport.com/compare/third-party-vendors/
Support Revolution — Competing third-party Oracle/SAP support vendor https://www.supportrevolution.com/why-third-party/vs-the-competition/vs-spinnaker-support/
Stay on Oracle/SAP vendor support — Pricier, but keeps upgrades, patches, and certification https://www.spinnakersupport.com/third-party-support-versus-vendor-support/

Sources

1.G2 Reviews — Spinnaker Support https://www.g2.com/products/spinnaker-support/reviews
2.FeaturedCustomers — 13 reviews & 49 case studies https://www.featuredcustomers.com/vendor/spinnaker-support/testimonials
3.Gartner Peer Insights — Spinnaker Support https://www.gartner.com/reviews/product/spinnaker-support-independent-third-party-software-support-of-megavendors
4.Glassdoor — Employee reviews https://www.glassdoor.com/Reviews/Spinnaker-Support-Reviews-E3328627.htm
5.Enterprise Times — BT Group turns to Spinnaker https://www.enterprisetimes.co.uk/2025/03/21/bt-group-turns-to-spinnaker-for-oracle-support/
6.BusinessWire — Gartner Market Guide recognition https://www.businesswire.com/news/home/20240116448190/en/Spinnaker-Support-Recognized-in-the-2023-Gartner-Market-Guide-for-Independent-Third-Party-Software-Support-for-Megavendors
7.Third-party support vs. vendor support https://www.spinnakersupport.com/third-party-support-versus-vendor-support/
8.Spinnaker Shield security https://www.spinnakersupport.com/spinnaker-shield/
9.Reddit r/vmware — third-party support discussion https://www.reddit.com/r/vmware/comments/1m62lkg/third_party_support_broadcomvmware_support/
10.Crunchbase — company profile https://www.crunchbase.com/organization/spinnaker-support