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Staples Review

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Should I use Staples?

Office supplies, print services, and electronics retail - staples.com

· 17 hours ago

Buy if you need same-day office supplies, print jobs, or recycling drop-off at a physical store. Skip it if you're price-sensitive or shop online only — reviewers average 2.7/5 and rivals are cheaper.

Confidence

Medium. Based on 40+ public sources; many are tangential (pens, store locations, employee reviews), so confidence is medium.

Ratings

  • Value for money
  • Ease of useNo direct usability evidence
  • Feature depthRetailer, not software; no evidence
  • Support quality
  • Security posture

Pricing

Not disclosed

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • Bulk office supply runs
  • Same-day print jobs
  • In-store pickup shoppers
  • Electronics recycling drop-offs

Not for

  • Price-sensitive shoppers — Amazon and Walmart undercut it
  • Online-only buyers needing reliable checkout during peaks
  • Anyone shopping for software — the IT-services pages are a store, not a vendor
  • Offices expecting white-glove customer service

Gotchas - check before you buy

high

Cyberattack took systems offline during Cyber Week 2023; keep a backup supplier for peak season

medium

Reddit users report being nudged into paying more based on assumptions — compare unit prices

medium

2014 breach exposed roughly 1.16M payment cards; monitor statements

Pros and cons

Pros

  • Huge catalog, pens to printers, online and in-store
  • Same-day delivery via Uber Eats in some cities
  • In-store electronics and phone recycling programs
  • Dedicated business supply program (Staples Advantage)
  • Physical stores enable immediate pickup

Cons

  • 2.7/5 average on ConsumerAffairs
  • 2023 cyberattack disrupted orders during Cyber Week
  • Redditors report pricing tricks inflating costs
  • Direct price competition from Amazon, Walmart, Target, Office Depot
  • Ongoing BBB complaint history on service and billing

Sources & method

- 11 sources - Two incidents: 2014 card breach (~1.16M) and a Dec 2023 cyberattack that downed systems during Cyber Week.

official x1review x6security x3news x1
  • December 2023 cyberattack during Cyber Week, Staples confirmed a system outage was caused by a cyber attack during the critical Cyber Week sales period.
  • 2014 payment card breach, Staples said a security breach may have affected about 1.16 million payment cards; customer data was exposed.

Key stats

  • Value for money: 2/5

    Rating

  • Not disclosed

    Starting price

  • 11

    Sources

  • Analyzed

  • Value for money: 2/5. Pricing tricks reported; rivals cheaper
  • Ease of use. No direct usability evidence
  • Feature depth. Retailer, not software; no evidence
  • Support quality: 2/5. BBB complaints, mixed service reviews
  • Security posture: 2/5. Breaches in 2014 and 2023
  • 2.7/5 ConsumerAffairs rating consumer complaints site
  • ~1.16M 2014 breach scale payment cards, per Reuters
  • Dec 2023 Cyberattack outage during Cyber Week sales
  • 13,668 Employee reviews on Indeed

Pricing

Not disclosed

Security

Two incidents: 2014 card breach (~1.16M) and a Dec 2023 cyberattack that downed systems during Cyber Week.

  • December 2023 cyberattack during Cyber WeekStaples confirmed a system outage was caused by a cyber attack during the critical Cyber Week sales period.⁷
  • 2014 payment card breachStaples said a security breach may have affected about 1.16 million payment cards; customer data was exposed.⁸

What users say

Reviews skew negative — 2.7/5 on ConsumerAffairs with recurring complaints about pricing practices and customer service, though retail locations draw some praise.

Alternatives

Compare Staples with each alternative.

  • Office Depot

    Direct rival with matching print and supply services.

Full analysis

Based on 40+ public sources; many are tangential (pens, store locations, employee reviews), so confidence is medium.

Brick-and-mortar office supply chain: handy for pens and print jobs, not software, and often pricier than Amazon. 2.7/5 reviews.

Methodology

Based on 40+ public sources; many are tangential (pens, store locations, employee reviews), so confidence is medium.

Read how a report is made.

Sources

  1. Staples Reviews & Complaintsconsumeraffairs.com
    review
  2. Read Customer Service Reviews of staples.comtrustpilot.com
    review
  3. Staples — Yelp store reviewsyelp.com
    review
  4. Is it worth it? — r/Staplesreddit.com
    review
  5. Staples tricks you into paying more based on assumptions — r/officereddit.com
    review
  6. Working at Staples: 13668 Reviewsindeed.com
    review
  7. Staples hit by cyberattack during critical Cyber Week salescybersecuritydive.com
    security
  8. Staples says security breach may have affected 1.16 millionsg.finance.yahoo.com
    security
  9. Staples: Customer data exposed in security breachabc11.com
    security
  10. Stores Like Staples: Amazon, Target, Walmart, Office Depotconsumergravity.com
    news
  11. Staples.comstaples.com
    official

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