5/5
Trustpilot rating
~2,500 reviews
Report
Should I Use Ticketsource?
Free online event ticketing platform
Worth it
Worth itA strong free pick for small UK community events, charities, choirs, and theatres that accept per-ticket booking fees.
Free, easy UK ticketing for community events; booking fees (~7%) apply. Unfit for large venues needing white-label control.
Confidence: Medium
Yes
Free tier
"Completely free to use" per pricing page
~7%
Booking fee
Competitor comparison estimate; verify current rates
Value for money
5
Free platform; users say cheaper than Eventbrite
Ease of use
5
Reviews repeatedly call it extremely user-friendly
Feature depth
3
Standard ticketing: discounts, integrations, Stripe; nothing advanced
Security posture
3
One medium plugin CVE; no core-platform breaches found
Pros
Cons
Gotchas
- mediumCompetitor claims ~7% booking fee; verify current rates for your event size before committing.⁶
- mediumBuyer-pays fees inflate the checkout price; absorbing them yourself eats your margin.
- mediumNo dedicated security page on the UK site; limited transparency on practices.11
- mediumWordPress Ticket Shop plugin had CVE-2024-11784 (medium); update immediately if you use it.10
Best for
- UK community events and fundraisers
- Small theatres and choirs
- Registered charities (discounted fees)
- Budget organisers passing fees to buyers
Not for
- Large venues needing white-label branding or reserved-seating depth (Guess: SME-focused platform)
- Enterprises wanting SLAs and dedicated account management
- Organisers who want zero booking fees
- Teams needing built-in marketing automation or deep CRM (Guess)
Companies that use it
- National Lottery Heritage Fund
- The National Lottery Community Fund
- The Advocacy Project
- Cheshire West and Chester Council (library events)
- Action for a Fairer World
Pricing
Free platform
Free to use
- Per-ticket booking fees apply
- Organisers can absorb or pass fees to buyers
- Discounted fees for registered charities
Security
No core-platform breaches found; one medium CVE affects the WordPress Ticket Shop plugin, not the main service.
- CVE-2024-11784 — TicketSource Ticket Shop for WordPressMedium-severity authenticated vulnerability in the 'Sell Tickets Online – TicketSource Ticket Shop for WordPress' plugin, versions ≤ 3.0.2.⁹
What users say
Users broadly praise TicketSource as easy, useful, and cheaper than Eventbrite, with occasional urgent issues reported.
“Ticketsource is cheaper.”
“TicketSource has 5 stars!”
Alternatives
Compare Ticketsource with each alternative.
Ticket Tailor
Positions itself as the top TicketSource alternative; flat-fee pricing.
Ticketsource vs Ticket TailorEventbrite
Bigger marketplace reach, but users say TicketSource is cheaper.
Ticketsource vs EventbriteTryBooking
UK alternative marketing directly against TicketSource.
Ticketsource vs TryBookingBeyonk
Alternative aimed at attractions and experience operators.
Ticketsource vs BeyonkFull analysis
Based on ~15 public sources; some review snippets were truncated at source.
Sources
- TicketSource Reviews, Pros and Cons — SoftwareAdvicesoftwareadvice.comreview
- TicketSource Reviews — Capterracapterra.comreview
- Customer Service Reviews — Trustpilottrustpilot.comreview
review
- EventBookings vs TicketSourceeventbookings.comreview
- TicketSource Pricingticketsource.comofficial
- Pricing for Charitiesticketsource.comofficial
- CVE-2024-11784 Detail — NVDnvd.nist.govsecurity
- TicketSource Ticket Shop for WordPress — Wordfencewordfence.comsecurity
- TicketSource Security page (none found)ticketsource.co.ukofficial
- TicketSource Ltd — Crunchbasecrunchbase.comnews
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