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Tockhq Review

Depends

Should I use Tockhq?

Skip to content - tockhq.com

· 2 days ago

Fine-dining venues, wineries, bars, and hotels with prepaid experiences buy Tock to cut no-shows and sell ticketed events. Casual restaurants, tinkerers wanting open API access, and buyers wanting published pricing do not.

Confidence

Medium. Based on 14 public sources; pricing not publicly listed.

Ratings

  • Value for money
  • Ease of useNo usable evidence in sources
  • Feature depth
  • Support quality
  • Security posture

Pricing

Not published

Premium

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Premium UnlimitedNot published

Best for

  • Fine dining with prepaid ticketing
  • Wineries and tasting rooms
  • Hotels and event venues
  • Restaurants fighting no-shows

Not for

  • Diners booking a table; this is merchant software
  • Cheap takeout spots wanting simple reservations
  • Developers needing open API access on a budget plan
  • Buyers who require published pricing upfront

Gotchas - check before you buy

high

Trustpilot users report money taken despite claimed payment problems.

medium

API and webhooks need Premium or Premium Unlimited; keys require an emailed owner request.

medium

Per-person fees stack on a base fee; large parties raise costs.

low

Old support emails forward only 90 days.

Pros and cons

Pros

  • Handles prepaid tickets, events, and takeout, not just reservations.
  • Integrates with Toast, WineDirect, Commerce7, and OrderPort.
  • Markets itself as cheaper than OpenTable with an online cost checker.
  • Now part of the Resy network.
  • Serves restaurants, wineries, bars, and hotels on one platform.

Cons

  • API is Premium-only, manually approved, and grades a D.
  • Trustpilot reviewers report disputed payments still charged.
  • Only 53 Trustpilot reviews exist; public feedback is thin.
  • Pricing is not published anywhere public.

Sources & method

- 14 sources - No known vulnerabilities found in the sources reviewed.

official x4review x6security x3news x1

Key stats

  • Value for money: 3/5

    Rating

  • Not published

    Starting price

  • 14

    Sources

  • Analyzed

  • Value for money: 3/5. Base fee plus per-person fees; claims cheaper than OpenTable
  • Ease of use. No usable evidence in sources
  • Feature depth: 4/5. Prepaid tickets, events, POS and winery integrations
  • Support quality: 2/5. Payment dispute complaints on Trustpilot
  • Security posture: 3/5. Publishes DPA and security page; no incidents found
  • 53 Trustpilot reviews Exploretock.com profile
  • D API report card grade Supergood.ai assessment
  • $10M Funding May 2020 round
  • Resy network Owner Tock is now part of Resy

Pricing

Premium

Not published

  • API and webhook access
  • Reservation management

Premium Unlimited

Not published

  • API and webhook access
  • Higher plan tier

Security

No known vulnerabilities found in the sources reviewed.

What users say

reviews are sparse and the loudest complaints involve payment disputes.

“Each time Tock would say there was a problem with the payment, but the money was taken”
Trustpilot reviewer

Alternatives

Compare Tockhq with each alternative.

  • Calendly

    Guess: plain booking calendars cover simple, non-paid reservations cheaper.

Companies that use it

  • Alinea (The Alinea Group)13
  • SUSHI-SAN
  • Republique LA
  • Waldo Thai
  • Bresca
Full analysis

Based on 14 public sources; pricing not publicly listed.

Prepaid ticketing and reservations for fine dining, wineries, and hotels. Casual spots and API tinkerers look elsewhere.

Methodology

Based on 14 public sources; pricing not publicly listed.

Read how a report is made.

Sources

  1. review
  2. review
  3. review
  4. security
  5. security
  6. Privacy Policyexploretock.com
    security
  7. news
  8. official
  9. official
  10. official
  11. review
  12. Tock - App Storeapps.apple.com
    review
  13. review
  14. Contacting Tock Supporttock.zendesk.com
    official

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