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Totally Promotional Review

Worth it

Should I use Totally Promotional?

Promotional Products & Promotional Items | Totally Promotional - totallypromotional.com

· 3 weeks ago

Buy if you run a small business, wedding, or event and need bulk custom swag like koozies and pens. Skip it if you need one-off items, formal vendor security reviews, or a spotless data record.

Confidence

Medium. Based on 14 public sources.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support quality
  • Security posture

Pricing

Not disclosed

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • Small businesses buying bulk swag
  • Wedding and party favors
  • Trade show giveaways
  • Craft fair sellers

Not for

  • Buyers needing one single custom item
  • Enterprises requiring vendor security audits
  • Buyers on a hard deadline; custom design and production take weeks

Gotchas - check before you buy

medium

2015 breach at parent Casad Company; reviewed sources give few details on exposed records.

medium

2018 class action complaint references the website; outcome unclear in reviewed sources.

low

The company itself warns custom merch takes time: design, production, and shipping all add up before events.

low

Sitewide 30-50% off codes run often; rarely pay list price.

Pros and cons

Pros

  • 30 years in business, founded around 1993
  • Holds 4.5/5 'Excellent' on Trustpilot
  • Reddit users report very fast turnaround
  • Repeatedly recommended on Reddit for wedding koozies and merch
  • Regular sitewide discount codes up to 50% off

Cons

  • Parent company Casad suffered a 2015 data breach
  • Named in a 2018 class action complaint
  • Its own security page returns a 404 error
  • Design, production, and shipping add cost and lead time

Sources & method

- 12 sources - Parent company Casad suffered a 2015 data breach; no recent incidents appear in reviewed sources.

official x1review x6security x4news x1
  • 2015 data breach at parent company, Ohio-based Casad Company, operator of, suffered a data breach reported in August 2015.
  • Class action lawsuit references the site, The Lang v. Zaappaaz, Inc. Et al complaint (4:18cv44) references.

Key stats

  • Value for money: 4/5

    Rating

  • Not disclosed

    Starting price

  • 12

    Sources

  • Analyzed

  • Value for money: 4/5. Frequent 30-50% discount codes, few price complaints.
  • Ease of use: 4/5. Users report quick, painless custom orders.
  • Feature depth: 4/5. Catalog spans koozies, pens, mugs, tech items.
  • Support quality: 4/5. Salesforce ticket portal, 4.5 Trustpilot score.
  • Security posture: 2/5. 2015 breach at parent firm, lawsuit followed.
  • 4.5/5 Trustpilot rating Rated 'Excellent'
  • 30 Years in business As of February 2023

Pricing

Not disclosed

Security

Parent company Casad suffered a 2015 data breach; no recent incidents appear in reviewed sources.

  • 2015 data breach at parent companyOhio-based Casad Company, operator of, suffered a data breach reported in August 2015.⁴
  • Class action lawsuit references the siteThe Lang v. Zaappaaz, Inc. Et al complaint (4:18cv44) references.⁵

Companies that use it

  • City of Dubuque
Full analysis

Based on 14 public sources.

Legit 30-year promo shop, 4.5/5 on Trustpilot. Great for bulk swag; 2015 parent-company breach and lawsuit are flags.

Methodology

Based on 14 public sources.

Read how a report is made.

Sources

  1. Totally Promotional Reviews | Trustpilottrustpilot.com
    review
  2. totallypromotional.com Reviews | Shopper Approvedshopperapproved.com
    review
  3. Totally Promotional | BBB Business Profilebbb.org
    review
  4. Casad Company Inc. Suffers Data Breach - ASImembers.asicentral.com
    security
  5. Lang v. Zaappaaz, Inc. et al - 4:18cv44classaction.org
    security
  6. 16-31 August 2015 Cyber Attacks Timelinehackmageddon.com
    security
  7. Totallypromotional.com Website Review | Gridinsoftgridinsoft.com
    security
  8. Totally Promotional Celebrates 30 Years In Businessmercercountyoutlook.net
    news
  9. Personalized table runner recommendations | Redditreddit.com
    review
  10. [RAVE] koozies from totally wedding koozies | Redditreddit.com
    review
  11. Merch, who do you go to? | Redditreddit.com
    review
  12. Custom merch takes time | Totally Promotional Facebookfacebook.com
    official

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