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UpKeep Review

Depends

Should I use UpKeep?

UpKeep CMMS Software helps maintenance teams manage work orders, assets, and preventive tasks efficiently from any device. - upkeep.org

· 1 week ago

Buy if you run a maintenance team that lives on mobile work orders and preventive schedules — G2 users rate it 4.5/5. Press hard on security and support first, or walk away if you can't accept a 1.5/5 Trustpilot record with reported breaches.

Confidence

Medium. Based on ~20 public sources; several review snippets were truncated.

Ratings

  • Value for moneyNo direct pricing-satisfaction evidence found.
  • Ease of use
  • Feature depth
  • Support quality
  • Security posture

Pricing

From $25/month

Premium (per Crozdesk listing)

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • Maintenance teams needing mobile work orders
  • Facilities running preventive maintenance schedules
  • Ops managers tracking assets across sites
  • Technicians working from phones, not desks

Not for

  • Non-maintenance teams — it's a CMMS, not a general task tracker
  • Security-sensitive orgs unwilling to interrogate the reported breach
  • Large enterprises needing ServiceNow-grade facility management
  • Buyers who expect responsive support without testing it first

Gotchas - check before you buy

high

Trustpilot reviewers describe a data breach; request incident details and security docs before committing.

high

Support reputation is poor on Trustpilot; test live chat response times during the trial.

medium

The URL you pasted isn't the official site; the product lives at.

medium

The 'from $25/month' listing is dated; confirm current per-user costs and tier limits with sales.

Pros and cons

Pros

  • Users praise the user-friendly interface
  • Mobile-first: manage work orders and assets from any device
  • 4.5/5 across 1,113 verified G2 reviews
  • Developer API, workflow library, and SSO supported
  • Named a top CMMS by Software Advice

Cons

  • Trustpilot rating is 1.5/5 ('Bad') across multiple regions
  • Reviewers report a data breach on Trustpilot
  • The domain shows no security page

Sources & method

- 12 sources - Vendor claims ISO, HTTPS encryption, and SSO and runs a Trust Center; Trustpilot reviewers report a data breach. upkeep.org shows no security page.

official x2review x5security x3news x2
  • Data breach reported by Trustpilot reviewers, Multiple regional Trustpilot reviews state UpKeep suffered a data breach. The vendor operates a Trust Center with data breach notifications; verify incident details directly.

Key stats

  • Ease of use: 4/5

    Rating

  • From $25/month

    Starting price

  • 12

    Sources

  • Analyzed

  • Value for money. No direct pricing-satisfaction evidence found.
  • Ease of use: 4/5. Reviewers praise user-friendly, mobile-first design.
  • Feature depth: 4/5. Full CMMS: API, workflows, SSO, integrations, request forms.
  • Support quality: 2/5. Trustpilot 1.5/5 'Bad' across regions.
  • Security posture: 3/5. Breach claims versus Trust Center and ISO claims.
  • 4.5/5 G2 rating 1,113 verified reviews
  • $25/month Starting price Per Crozdesk listing
  • 1.5/5 Trustpilot rating Rated 'Bad' across regions
  • 2014 Founded Per SourceForge company info

Pricing

Premium (per Crozdesk listing)

From $25/month

  • Work orders, assets, preventive maintenance
  • Free trial offered; current tiers unverified

Security

Vendor claims ISO, HTTPS encryption, and SSO and runs a Trust Center; Trustpilot reviewers report a data breach. upkeep.org shows no security page.

  • Data breach reported by Trustpilot reviewersMultiple regional Trustpilot reviews state UpKeep suffered a data breach. The vendor operates a Trust Center with data breach notifications; verify incident details directly.³

What users say

G2 reviewers rate UpKeep 4.5/5 across 1,113 reviews and praise usability, while Trustpilot reviewers rate it 1.5/5 citing a breach and support problems.

“Upkeep have suffered a data breach with someone using the”
Trustpilot reviewer
“Fantastic! Please email info@onupkeep.com if you ever”
G2 reviewer

Companies that use it

  • Peerless Pump11
  • Sunset Grown
Full analysis

Based on ~20 public sources; several review snippets were truncated.

Mobile-first CMMS rated 4.5/5 on G2 — but 1.5/5 on Trustpilot with breach claims. Trial it and vet security.

Methodology

Based on ~20 public sources; several review snippets were truncated.

Read how a report is made.

Sources

  1. UpKeep Products | Read 1113 Reviews on G2g2.com
    review
  2. UpKeep - Features, Reviews & Pricingsaasworthy.com
    review
  3. UpKeep Maintenance Management Reviews (Trustpilot)trustpilot.com
    review
  4. UpKeep | Software Reviews & Alternatives (Crozdesk)crozdesk.com
    review
  5. Maintenance Care vs. UpKeep Comparison (SourceForge)sourceforge.net
    review
  6. UpKeep's Competitors, Revenue, Number of Employees (Owler)owler.com
    news
  7. UpKeep Security page (upkeep.org)upkeep.org
    security
  8. UpKeep Trust Centertrust.upkeep.com
    security
  9. How secure is my data on UpKeep?help.onupkeep.com
    security
  10. UpKeep API Referencedevelopers.onupkeep.com
    official
  11. Peerless Pump customer storyfacebook.com
    official
  12. Ask HN: Who is hiring? (UpKeep mobile-first)news.ycombinator.com
    news

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