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Should I use Webex?

Cisco's AI-powered meetings, calling, and collaboration suite - webex.com

Depends. Buy if you're a mid-to-large org standardizing meetings and phones on Cisco. Small teams that just need video calls should pick Zoom, Meet, or Slack instead.

Confidence

Medium. Based on 40+ public sources; review snippets partially truncated, so no verbatim quotes could be extracted.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support qualityNo support evidence in sources
  • Security posture

Pricing

$0

Free

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierYes
UnlimitedSee pricing page
EnterpriseQuote-only

Best for

  • Cisco-hardware shops
  • Large orgs needing calling plus meetings in one
  • Regulated industries like finance and government
  • Companies with dedicated IT admins

Not for

  • Small teams that just need quick video calls
  • Startups wanting lightweight chat-first tools
  • Anyone without IT staff to manage it
  • Buyers wanting transparent, self-serve pricing

Gotchas - check before you buy

high

2026 brought multiple critical CVEs including an auth bypass — patch discipline is mandatory

high

Guess: deep Cisco calling and hardware integration makes switching expensive later

medium

Enterprise and webinar pricing is quote-only; expect sales negotiations

medium

Guess: product sprawl across App, Meetings, Suite, and Calling complicates licensing

Pros and cons

Pros

  • Calling judged more full-featured than Teams for VOIP
  • Full suite spans meetings, calling, contact center, and events
  • Long-time critics concede it has improved recently
  • Cisco products rated 4.3/5 across 27,524 G2 reviews
  • Marketed and deployed in regulated sectors like finance

Cons

  • Sysadmin forums repeatedly criticize app usability and messaging
  • Only 62 Trustpilot reviews — thin independent feedback
  • Enterprise and webinar tiers are quote-only
  • Sentiment polarized against Teams and Zoom in admin communities

Sources & method

Analyzed 9/29/2026 - 14 sources - Active CVE stream through 2026 including a critical auth bypass; a 2020 breach incident is also on record.

official x3review x6security x3news x2
  • CVE-2026-20184: Cisco Webex auth bypass, Authentication bypass vulnerability in Cisco Webex, disclosed April 2026.
  • Four critical CVEs in Cisco Webex and ISE, Cloud Security Alliance research note on critical Webex and ISE vulnerabilities, April 2026.
  • Certificate validation vulnerability, Cisco advisory for Webex services certificate validation flaw, April 2026.
  • Open redirect and XSS in Webex App, Cisco advisories from June 2026 covering an open redirect and a cross-site scripting vulnerability.
  • 2020 breach incident, Incident tracker records a 2020 Cisco Webex breach reportedly affecting over 16,000 users.

Key stats

  • Value for money: 3/5

    Rating

  • $0

    Starting price

  • 14

    Sources

  • Analyzed

  • Value for money: 3/5. Free plan exists; top tiers quote-only
  • Ease of use: 3/5. Praise and heavy-app complaints split users
  • Feature depth: 4/5. Full suite: meetings, calling, contact center, events
  • Support quality. No support evidence in sources
  • Security posture: 2/5. Critical CVEs 2025-2026 plus 2020 breach
  • 4.3/5 G2 rating 27,524 Cisco product reviews
  • 10,000+ Webex G2 reviews 89% rated
  • Yes Free tier Webex Meetings free plan
  • 62 Trustpilot reviews Very low independent volume

Pricing

Free

$0

  • Webex Meetings basics
  • Per 2026 pricing guides

Unlimited

See pricing page

  • Paid meetings features
  • Higher limits than free

Enterprise

Quote-only

  • Contact sales
  • Advanced calling and security

Security

Active CVE stream through 2026 including a critical auth bypass; a 2020 breach incident is also on record.

  • CVE-2026-20184: Cisco Webex auth bypassAuthentication bypass vulnerability in Cisco Webex, disclosed April 2026.⁷
  • Four critical CVEs in Cisco Webex and ISECloud Security Alliance research note on critical Webex and ISE vulnerabilities, April 2026.⁸
  • Certificate validation vulnerabilityCisco advisory for Webex services certificate validation flaw, April 2026.
  • Open redirect and XSS in Webex AppCisco advisories from June 2026 covering an open redirect and a cross-site scripting vulnerability.
  • 2020 breach incidentIncident tracker records a 2020 Cisco Webex breach reportedly affecting over 16,000 users.⁹

What users say

Opinions split: users praise calling depth and recent improvements, while sysadmins criticize app bloat and usability.

Alternatives

Compare Webex with each alternative.

  • Zoom

    Easier, ubiquitous video calls; default for external meetings.

    Webex vs Zoom

  • Google Meet

    Lightweight meetings bundled with Workspace; near-zero admin overhead.

  • Microsoft Teams

    Chat-first collaboration if you already run Microsoft 365.

Companies that use it

  • O212
  • TalkTalk13
  • ITGL
  • Ramirez & Co.
Full analysis

Based on 40+ public sources; review snippets partially truncated, so no verbatim quotes could be extracted.

Enterprise-grade meetings, calling, and contact center — right for big orgs, overkill if you just need video calls.

Methodology

Based on 40+ public sources; review snippets partially truncated, so no verbatim quotes could be extracted.

Sources

  1. Webex by Cisco Review — PCMagpcmag.com
    review
  2. Cisco Products — G2 reviewsg2.com
    review
  3. Webex Suite Reviews — G2g2.com
    review
  4. Webex.com — Trustpilottrustpilot.com
    review
  5. Webex vs Teams/Zoom — Reddit r/CommercialAVreddit.com
    review
  6. Opinions on Webex vs Teams for VOIP — Reddit r/sysadminreddit.com
    review
  7. CVE-2026-20184 — SentinelOnesentinelone.com
    security
  8. Four Critical CVEs in Cisco Webex and ISE — CSAlabs.cloudsecurityalliance.org
    security
  9. Cisco Webex 2020 breach — breaches.cloudbreaches.cloud
    security
  10. Webex Webinar Pricing — EasyWebinareasywebinar.com
    official
  11. Webex Pricing Guide 2026 — Remotewizeremotewize.com
    official
  12. O2 case study — Webexwebex.com
    news
  13. TalkTalk case study — Webexwebex.com
    news
  14. Webex for Financial Serviceswebex.com
    official

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