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Should I use Xelion?

Unified Communications for Business - xelion.com

Depends. Buy if you are a Teams-centric SMB or mid-market firm that wants hosted VoIP plus omnichannel contact and accepts buying through a reseller. Skip it if you want transparent published pricing or only need a couple of phone lines.

Confidence

Medium. Based on 14 public sources; pricing and review-score data are sparse.

Ratings

  • Value for moneyNo public pricing to judge
  • Ease of use
  • Feature depth
  • Support qualityOnly reseller-mediated support signals found
  • Security posture

Pricing

Not disclosed

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • Teams-centric mid-market firms
  • Omnichannel customer contact teams
  • MSP/reseller-led deployments
  • Staff needing mobile and desktop softphones

Not for

  • Tiny teams needing one or two simple phone lines
  • Buyers who demand transparent published pricing
  • Teams without a reseller or IT partner to deploy it
  • Anyone already all-in on Teams Phone

Gotchas - check before you buy

medium

Quote-only pricing; resellers set final cost, so compare multiple quotes

medium

Reseller-led model means implementation and support quality varies by partner

medium

WordPress webchat plugin had privilege-escalation CVEs in 2025; patch or avoid it

medium

Softphone performance can suffer on thin clients and Citrix per user reports

Pros and cons

Pros

  • Strong Microsoft Teams integration
  • Omnichannel customer contact in one platform
  • Native apps for iOS, Android and Windows
  • ISO 27001 certified
  • Microsoft 365 app certified

Cons

  • No public pricing; quote requests only
  • Sold through resellers, adding a dependency
  • Softphone struggles reported in Citrix/thin-client setups
  • Two 2025 privilege-escalation CVEs in its WordPress webchat plugin

Sources & method

Analyzed 10/05/2026 - 14 sources - ISO 27001 certified with a vulnerability disclosure program; two 2025 privilege-escalation CVEs affect its WordPress webchat plugin, not the core platform.

official x5review x5security x2news x2
  • CVE-2025-3058: Xelion Webchat privilege escalation, Authenticated subscriber-level privilege escalation in the Xelion Webchat WordPress plugin, versions up to 9.1.0. Affects the WordPress plugin, not the phone system core.
  • CVE-2025-39542: incorrect privilege assignment, Incorrect privilege assignment in the Xelion Webchat WordPress plugin.

Key stats

  • Ease of use: 3/5

    Rating

  • Not disclosed

    Starting price

  • 14

    Sources

  • Analyzed

  • Value for money. No public pricing to judge
  • Ease of use: 3/5. Apps praised; Citrix softphone issues reported
  • Feature depth: 4/5. Omnichannel, Teams integration, multi-platform apps
  • Support quality. Only reseller-mediated support signals found
  • Security posture: 3/5. ISO 27001, M365 certified; webchat plugin CVEs
  • UCaaS / hosted VoIP Category Listed under G2's UCaaS platforms
  • Quote-based Pricing No public prices; free price request only
  • 2 2025 CVEs Both in the Xelion Webchat WordPress plugin
  • iOS, Android, Windows Apps Plus softphone and Teams integration

Pricing

Not disclosed

Security

ISO 27001 certified with a vulnerability disclosure program; two 2025 privilege-escalation CVEs affect its WordPress webchat plugin, not the core platform.

  • CVE-2025-3058: Xelion Webchat privilege escalationAuthenticated subscriber-level privilege escalation in the Xelion Webchat WordPress plugin, versions up to 9.1.0. Affects the WordPress plugin, not the phone system core.10
  • CVE-2025-39542: incorrect privilege assignmentIncorrect privilege assignment in the Xelion Webchat WordPress plugin.11

What users say

reviews are sparse; praise centers on Microsoft integration and apps, while one Reddit user reports softphone problems in Citrix/thin-client environments.

Alternatives

Compare Xelion with each alternative.

  • 3CX

    Common Xelion alternative; self-managed VoIP, published pricing

    Xelion vs 3CX

  • Wildix

    Unified comms rival often deployed via similar reseller networks

    Xelion vs Wildix

  • Microsoft Teams Phone

    If you already run M365, this may cover telephony

  • Guess: RingCentral

    Big-brand hosted VoIP with transparent per-user pricing

Companies that use it

  • West Atlantic12
  • Profile Nout14

Companies that could

  • FCLG13 Uses Wildix instead
  • Alchemy Ingredients Uses Wildix instead
Full analysis

Based on 14 public sources; pricing and review-score data are sparse.

Hosted VoIP with deep Teams integration and quote-only pricing. Fits Teams-first mid-market; tiny teams should pick simpler.

Methodology

Based on 14 public sources; pricing and review-score data are sparse.

Sources

  1. Xelion Review - Strong Microsoft Integration and Apps (UC Today)uctoday.com
    review
  2. Xelion Software Pricing, Alternatives & More (Capterra)capterra.com
    review
  3. Xelion Alternatives (G2)g2.com
    review
  4. 3CX vs Xelion comparison (Activ Comms)activacomms.au
    review
  5. IGEL thin client + Citrix + Xelion softphone issues (Reddit)reddit.com
    review
  6. Xelion for Microsoft Teams (Microsoft Marketplace)marketplace.microsoft.com
    official
  7. Xelion pricing page (quote request)xelion.com
    official
  8. Xelion omnichannel communication pagexelion.com
    official
  9. Xelion ISO 27001 Statement of Applicabilityxelion.com
    official
  10. CVE-2025-3058: Xelion Webchat privilege escalation (Wordfence)wordfence.com
    security
  11. CVE-2025-39542: incorrect privilege assignment (Rapid7)rapid7.com
    security
  12. West Atlantic case study (Tela Technology)telatechnology.com
    official
  13. FCLG telecom case study, Wildix deployed (LOQEX)loqex.com
    news
  14. Profile Nout customer story (Ipster)ipster.nl
    news

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