Airtasker vs Upwork

Airtasker and Upwork both land on Depends.

Airtasker

airtasker.com

Analyzed September 19, 2026

Depends

Confidence: Medium

Fine if you're a homeowner posting occasional odd jobs and vetting workers carefully.

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Upwork

upwork.com

Analyzed September 21, 2026

Depends

Confidence: Medium

Good fit if you occasionally need freelance help and can stomach the fee stack; poor fit for full-time hires or freelancers who can find work elsewhere.

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Airtasker versus Upwork
Compare	Airtasker	Upwork
Verdict	Depends	Depends
Best for	One-off household tasks	Occasional freelance hires
Who it's not for	Tradespeople running a full-time business	Full-time, long-term hires
Privacy	2018 third-party Typeform breach exposed some Airtasker user data; no dedicated security page found.^⁶	Runs a HackerOne bug bounty and enterprise security program; one alleged, unconfirmed recruiter/freelancer database leak circulated.
Support quality	Complaint process skewed; 1.6/5 elsewhere	PissedConsumer and Trustpilot complaint volume; dispute stories
Public sentiment	Reviews are polarized: 4.3/5 on Trustpilot versus 1.6/5 on PissedConsumer, with workers recurring complaints about fees and one-sided disputes.^¹	Sentiment splits: clients still find talent easily, but many freelancers and some clients say fees, Connects, and support have eroded the value.¹³
Biggest gotcha	Tiered service fees plus connection fees stack up for workers; budget your margin before bidding^⁷	Freelancers buy Connects per bid; spend adds up before earning anything

Pick Airtasker when

One-off household tasks
AU/UK homeowners hiring casual help
Buyers wanting escrowed payments

When Airtasker is not a fit

Tradespeople running a full-time business (12.5-20% per job)
Anyone needing reliable dispute resolution
US buyers expecting a deep local marketplace
High-value or complex projects

Pick Upwork when

Occasional freelance hires
One-off projects without payroll
Solo founders needing specialists fast
Enterprises with managed freelance programs

When Upwork is not a fit

Full-time, long-term hires
Freelancers unwilling to pay for every bid
Micro-budget jobs . fees swallow the project
Buyers expecting hands-on dispute help

Sources

Trustpilot reviews of Airtaskeruk.trustpilot.com
review
Airtasker Reviews and Complaints . PissedConsumerairtasker.pissedconsumer.com
review
Airtasker Fees 2026: 12.5% to 20% of Every Task . KingTradiekingtradie.com
review
Airtasker experience . Reddit r/AusRenovationreddit.com
review
Airtasker's complaint process feels stacked . Redditreddit.com
review
Airtasker caught up in Typeform data breach . iTnewsitnews.com.au
security
What is the service fee? . Airtasker Supportsupport.airtasker.com
official
Airtasker . Wikipediaen.wikipedia.org
news
Airtasker company profile . Tracxntracxn.com
news
How hipages compares with Airtaskerhipages.com.au
official
Upwork Reviews | Read Customer Service Reviews of upwork.comtrustpilot.com
review
Upwork Reviews 2026: Details, Pricing, & Features | G2g2.com
review
Why Upwork Is No Longer Worth It . r/Upworkreddit.com
review
Complete Guide to UpWork Pricing . r/Upworkreddit.com
review
Upwork Pricing: Plans and Fees for Clientsupwork.com
official
326 Upwork Reviews | PissedConsumerupwork.pissedconsumer.com
review