4.3/5
Trustpilot
Cited as 'Excellent' in Trustpilot case study
Report
Should I Use Airtasker?
Depends
DependsFine if you're a homeowner posting occasional odd jobs and vetting workers carefully.
Local-task marketplace: OK for odd jobs, costly for pros — 12.5–20% cuts and polarized reviews.
Confidence: Medium
1.6/5
PissedConsumer
366 reviews
12.5–20%
Fees
Of every completed task
2012
Founded
Sydney; $56.2M raised over 11 rounds
Value for money
2
12.5–20% cut per task, both sides
Ease of use
3
Self-serve posting; app reviews positive
Support quality
1
Complaint process skewed; 1.6/5 elsewhere
Security posture
2
2018 Typeform breach; no security page found
Pros
- Airtasker Pay holds payment in escrow until task completion
- Free to post a task and set your budget
- 4.3/5 'Excellent' TrustScore cited by Trustpilot itself
- Broad task range, from cleaning to IT support
Cons
Gotchas
- highTiered service fees plus connection fees stack up for workers; budget your margin before bidding⁷
- highDispute resolution reportedly favors posters over workers, even after repeat complaints
- mediumPayouts can take 5–7 business days per the terms
- lowOptional paid memberships and vouchers add cost and expiry traps for workers
Best for
- One-off household tasks
- AU/UK homeowners hiring casual help
- Buyers wanting escrowed payments
Not for
- Tradespeople running a full-time business
- Anyone needing reliable dispute resolution
- US buyers expecting a deep local marketplace
- High-value or complex projects
Companies that use it
- Edible Blooms
Pricing
Task poster
Free to post
- Set your own budget
- Pay agreed amount plus service fee
Tasker (worker)
12.5–20% per task
- Tiered by task value
- Connection fee on offers
Worker membership
Paid subscription
- Optional for frequent taskers
- Reduces per-task costs
Security
2018 third-party Typeform breach exposed some Airtasker user data; no dedicated security page found.
- Typeform data breach (2018)Airtasker was among victims of the Typeform breach that leaked user data via a third-party form provider.⁶
What users say
Reviews are polarized: 4.3/5 on Trustpilot versus 1.6/5 on PissedConsumer, with workers recurring complaints about fees and one-sided disputes.
“Airtasker takes a chunk from each end.”
“Airtasker is not a secure or reliable platform”
“Airtasker has been the better platform for me.”
Alternatives
Compare Airtasker with each alternative.
hipages
AU home services; workers pay no commission
Airtasker vs hipagesTaskRabbit
Bigger US in-person task marketplace
Upwork
Better for digital and remote freelance work
Airtasker vs UpworkFiverr
Fixed-price gigs, no bidding competition
Airtasker vs FiverrFull analysis
Based on 30+ public sources: app-store and Trustpilot reviews, Reddit threads, complaint sites, pricing docs, and news.
Sources
- Trustpilot reviews of Airtaskeruk.trustpilot.comreview
- Airtasker Reviews and Complaints — PissedConsumerairtasker.pissedconsumer.comreview
review
review
- Airtasker caught up in Typeform data breach — iTnewsitnews.com.ausecurity
- What is the service fee? — Airtasker Supportsupport.airtasker.comofficial
- Airtasker — Wikipediaen.wikipedia.orgnews
- Airtasker company profile — Tracxntracxn.comnews
- How hipages compares with Airtaskerhipages.com.auofficial
Rate this review
Anonymous. You can change your vote.
Loading votes…
Ask a follow-up
Ask if a use case fits. Answers stay inside this report and its sources.
Comments
One queue. No replies. Give a display name first. Limit: 7 comments per day.
No comments yet.