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Airtasker Review

Depends

Should I use Airtasker?

Not disclosed - airtasker.com

· 1 month ago

Fine if you're a homeowner posting occasional odd jobs and vetting workers carefully. Skip it if you're a tradie building a business — 12.5–20% per-task fees and worker-unfriendly dispute handling will eat your margins.

Confidence

Medium. Based on 30+ public sources: app-store and Trustpilot reviews, Reddit threads, complaint sites, pricing docs, and news.

Ratings

  • Value for money
  • Ease of use
  • Feature depthGig marketplace, not software
  • Support quality
  • Security posture

Pricing

Free to post

Task poster

ModelNot disclosed
Monthly fees12.5–20%
HardwareNot disclosed
Free tierYes
Tasker (worker)12.5–20% per task
Worker membershipPaid subscription

Best for

  • One-off household tasks
  • AU/UK homeowners hiring casual help
  • Buyers wanting escrowed payments

Not for

  • Tradespeople running a full-time business
  • Anyone needing reliable dispute resolution
  • US buyers expecting a deep local marketplace
  • High-value or complex projects

Gotchas - check before you buy

high

Tiered service fees plus connection fees stack up for workers; budget your margin before bidding

high

Dispute resolution reportedly favors posters over workers, even after repeat complaints

medium

Payouts can take 5–7 business days per the terms

low

Optional paid memberships and vouchers add cost and expiry traps for workers

Pros and cons

Pros

  • Airtasker Pay holds payment in escrow until task completion
  • Free to post a task and set your budget
  • 4.3/5 'Excellent' TrustScore cited by Trustpilot itself
  • Broad task range, from cleaning to IT support

Cons

  • Takes 12.5–20% of every completed task
  • Fees charged to both workers and posters
  • 366 PissedConsumer reviews average just 1.6/5
  • Complaint process reported as stacked against workers

Sources & method

- 10 sources - 2018 third-party Typeform breach exposed some Airtasker user data; no dedicated security page found.

official x2review x5security x1news x2
  • Typeform data breach (2018), Airtasker was among victims of the Typeform breach that leaked user data via a third-party form provider.

Key stats

  • Value for money: 2/5

    Rating

  • Free to post

    Starting price

  • 10

    Sources

  • Analyzed

  • Value for money: 2/5. 12.5–20% cut per task, both sides
  • Ease of use: 3/5. Self-serve posting; app reviews positive
  • Feature depth. Gig marketplace, not software
  • Support quality: 1/5. Complaint process skewed; 1.6/5 elsewhere
  • Security posture: 2/5. 2018 Typeform breach; no security page found
  • 4.3/5 Trustpilot Cited as 'Excellent' in Trustpilot case study
  • 1.6/5 PissedConsumer 366 reviews
  • 12.5–20% Fees Of every completed task
  • 2012 Founded Sydney; $56.2M raised over 11 rounds

Pricing

Task poster

Free to post

  • Set your own budget
  • Pay agreed amount plus service fee

Tasker (worker)

12.5–20% per task

  • Tiered by task value
  • Connection fee on offers

Worker membership

Paid subscription

  • Optional for frequent taskers
  • Reduces per-task costs

Security

2018 third-party Typeform breach exposed some Airtasker user data; no dedicated security page found.

  • Typeform data breach (2018)Airtasker was among victims of the Typeform breach that leaked user data via a third-party form provider.⁶

What users say

Reviews are polarized: 4.3/5 on Trustpilot versus 1.6/5 on PissedConsumer, with workers recurring complaints about fees and one-sided disputes.

“Airtasker takes a chunk from each end.”
Reddit, r/AusRenovation
“Airtasker is not a secure or reliable platform”
Reddit, r/AusRenovation
“Airtasker has been the better platform for me.”
App Store review

Companies that use it

  • Edible Blooms
Full analysis

Based on 30+ public sources: app-store and Trustpilot reviews, Reddit threads, complaint sites, pricing docs, and news.

Local-task marketplace: OK for odd jobs, costly for pros — 12.5–20% cuts and polarized reviews.

Methodology

Based on 30+ public sources: app-store and Trustpilot reviews, Reddit threads, complaint sites, pricing docs, and news.

Read how a report is made.

Sources

  1. Trustpilot reviews of Airtaskeruk.trustpilot.com
    review
  2. Airtasker Reviews and Complaints — PissedConsumerairtasker.pissedconsumer.com
    review
  3. Airtasker Fees 2026: 12.5% to 20% of Every Task — KingTradiekingtradie.com
    review
  4. Airtasker experience — Reddit r/AusRenovationreddit.com
    review
  5. Airtasker's complaint process feels stacked — Redditreddit.com
    review
  6. Airtasker caught up in Typeform data breach — iTnewsitnews.com.au
    security
  7. What is the service fee? — Airtasker Supportsupport.airtasker.com
    official
  8. Airtasker — Wikipediaen.wikipedia.org
    news
  9. Airtasker company profile — Tracxntracxn.com
    news
  10. How hipages compares with Airtaskerhipages.com.au
    official

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