BotPenguin
Depends
Confidence: Low
Evidence is thin and mostly vendor-published, so confidence is low.
Comparison
BotPenguin vs Manychat
BotPenguin and Manychat both land on Depends.
Manychat
Depends
Confidence: Medium
Buy it if Instagram or WhatsApp DM automation drives your marketing funnel . it rates 4.5/5 on G2 and is built on Meta's platform.
| Compare | BotPenguin | Manychat |
|---|---|---|
| Verdict | Depends | Depends |
| Best for | Small businesses capturing WhatsApp/Instagram leads | Creators growing Instagram via DMs |
| Who it's not for | Buyers who need transparent pricing before talking to sales | Teams wanting simple customer support chat . Tidio fits better |
| Privacy | No known public vulnerabilities found in the sources reviewed.² | ISO 27001 certified with DPA and disclosure program; a March 2026 leak exposed 352,000 Armenian user records.14 |
| Support quality | No support-quality evidence found | Reviewers report customer support complaints |
| Public sentiment | No independent user reviews surfaced; the evidence is largely the vendor's own site and a directory listing.³ | Reviews lean positive on ease of use and revenue results, but the new billing model drew sharp criticism.⁷ |
| Biggest gotcha | SSO, RBAC, and audit logs only on higher plan tiers² | New pricing model bills by contacts; Reddit users report bill shock and share workarounds⁸ |
Pick BotPenguin when
- Small businesses capturing WhatsApp/Instagram leads
- Support teams automating FAQs across channels
- Agencies reselling white-label chatbots
- Healthcare needing HIPAA-eligible bots
When BotPenguin is not a fit
- Buyers who need transparent pricing before talking to sales
- Teams wanting a dead-simple one-page chat widget
- Enterprises requiring ungated SOC 2 reports and independent audit access
- Anyone who won't commit without verified independent user reviews
Pick Manychat when
- Creators growing Instagram via DMs
- Ecommerce comment-to-DM funnels
- Marketers automating WhatsApp replies
- Lead capture on social channels
When Manychat is not a fit
- Teams wanting simple customer support chat . Tidio fits better
- Low-volume users; per-contact billing bites small accounts
- Anyone needing predictable flat monthly costs
- Buyers wanting open-source or self-hosted bots
Sources
- BotPenguin homepagebotpenguin.comofficial
- BotPenguin security, compliance & privacy pagebotpenguin.comsecurity
- BotPenguin . web design studio directory listingnomansite.comreview
- Elevate Harrogate chatbot & voice agent case studygarethshaw.uknews
- Building an AI Automation Agency from Zeroenzodigital.innews
review
review
- Honest Manychat Review After Using It For 6+ Yearschatimize.comreview
- Manychat Pricingmanychat.comofficial
review
- Manychat Raises $140M Led by Summit Partnerssummitpartners.comnews
- Manychat taps $140M (TechCrunch)techcrunch.comnews
- 352,000 Armenian Manychat User Records Leakedbrinztech.comsecurity
- STAR Registry Entries for Manychat Inc. (CSA)cloudsecurityalliance.orgsecurity
- Offset Solar $1.2M case studymanychat.comofficial