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BRT vs DHL

BRT and DHL both land on Depends.

BRT

brt.it

Depends
Confidence: Medium

Choose BRT only if you are an Italian business shipping at volume with a negotiated contract and carrier integrations.

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DHL

dhl.com

Depends
Confidence: Medium

Use DHL if you ship international B2B or ecommerce volume and can negotiate rates against the 2026 rate guide.

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BRT versus DHL
CompareBRTDHL
VerdictDependsDepends
Best forItalian e-commerce sellersHigh-volume international B2B shipping
Who it's not forConsumers sending one-off parcelsLow-value parcels to consumers . fee complaints dominate
PrivacyOne community-reported XSS on via Open Bug Bounty; no known breaches in sources reviewed.⁹DHL Group runs a formal security program, but its brand is heavily spoofed, DHL Thailand suffered a 2025 ransomware breach, and its WooCommerce plugins had multiple CVEs.
Support quality1.1/5 from 18,732 Trustpilot reviewersComplaint-heavy reviews; claims via separate portals
Public sentimentConsumers rate BRT 1.1/5 on Trustpilot across 18,732 reviews while business integrations rate it 4.6/5 on AfterShip.¹Reviews skew sharply negative . fee surprises, delivery failures, and support complaints dominate Trustpilot, Reddit, and BBB . though some customers praise tracking.11
Biggest gotchaTrustpilot 1.1/5 from 18,732 reviews signals widespread delivery dissatisfaction . verify service in your area first.¹Customs and brokerage fees can be billed to receivers without warning

Pick BRT when

  • Italian e-commerce sellers
  • High-volume shippers with negotiated rates
  • Businesses needing Italy-wide parcel coverage

When BRT is not a fit

  • Consumers sending one-off parcels
  • Time-critical or fragile shipments
  • Businesses wanting transparent public pricing
  • Guess: non-Italian companies needing global support

Pick DHL when

  • High-volume international B2B shipping
  • Ecommerce brands shipping cross-border
  • Freight and supply-chain outsourcing

When DHL is not a fit

  • Low-value parcels to consumers . fee complaints dominate
  • Small shippers without volume to negotiate rates
  • Cost-sensitive domestic shipping

Sources

  1. BRT Reviews | Trustpilottrustpilot.com
    review
  2. BRT Bartolini Reviews | AfterShipcarriers.aftership.com
    review
  3. brt.it Reviews | Reviews.ioreviews.io
    review
  4. BRT couriers . Reddit r/Italiareddit.com
    review
  5. Working at BRT: Employee Reviews | Indeedindeed.com
    review
  6. BRT official sitebrt.it
    official
  7. BRT contacts, tracking, integration | Cargosoncargoson.com
    official
  8. Shipping with BRT Bartolini | Shopify Helphelp.shopify.com
    official
  9. brt.it XSS report | Open Bug Bountyopenbugbounty.org
    security
  10. BRT product security pagebrt.it
    official
  11. DHL Reviews . Trustpilottrustpilot.com
    review
  12. DHL Express is driving me insane! Awful service . Redditreddit.com
    review
  13. DHL Reviews . ConsumerAffairsconsumeraffairs.com
    review
  14. DHL eCommerce Solutions . BBB Complaintsbbb.org
    review
  15. CVE-2026-16981 . DHL Shipping Germany pluginwpscan.com
    security
  16. CVE-2026-9235 . DHL eCommerce Benelux pluginwordfence.com
    security