Comparison

BRT vs DHL

BRT and DHL both land on Depends.

BRT

Depends

Confidence: Medium

Choose BRT only if you are an Italian business shipping at volume with a negotiated contract and carrier integrations.

Depends

Confidence: Medium

Use DHL if you ship international B2B or ecommerce volume and can negotiate rates against the 2026 rate guide.

BRT versus DHL
Compare	BRT	DHL
Verdict	Depends	Depends
Best for	Italian e-commerce sellers	High-volume international B2B shipping
Who it's not for	Consumers sending one-off parcels	Low-value parcels to consumers . fee complaints dominate
Privacy	One community-reported XSS on via Open Bug Bounty; no known breaches in sources reviewed.^⁹	DHL Group runs a formal security program, but its brand is heavily spoofed, DHL Thailand suffered a 2025 ransomware breach, and its WooCommerce plugins had multiple CVEs.
Support quality	1.1/5 from 18,732 Trustpilot reviewers	Complaint-heavy reviews; claims via separate portals
Public sentiment	Consumers rate BRT 1.1/5 on Trustpilot across 18,732 reviews while business integrations rate it 4.6/5 on AfterShip.^¹	Reviews skew sharply negative . fee surprises, delivery failures, and support complaints dominate Trustpilot, Reddit, and BBB . though some customers praise tracking.¹¹
Biggest gotcha	Trustpilot 1.1/5 from 18,732 reviews signals widespread delivery dissatisfaction . verify service in your area first.^¹	Customs and brokerage fees can be billed to receivers without warning